Top 406 Ivr solutions architect Jobs

IVR Solutions Architect
Softtek Government Solutions —Washington, DC
- Full-time
- Java
- Bachelor's degree
- Mentoring
- Commuter assistance
- Tuition reimbursement
Telecom Administrator & IT Support Specialist
National Employee Benefits Administrators, Inc. (NEBA) —Pembroke Pines, FL
- Full-time
- Spanish
- System design
- English
- Health insurance
- Dental insurance
Quick Apply
12d
Lead Software Engineer - Genesys Cloud, Contact Center, IVR
PNC Financial Services Group —Farmers Branch, TX
- $55,000 - $179,400 a year
- Full-time
- Azure
- System design
- Office
- Wellness program
- Health savings account
Lead Software Engineer - Genesys Cloud, Contact Center, IVR
PNC Financial Services Group —Birmingham, AL
- $55,000 - $179,400 a year
- Full-time
- Azure
- System design
- Office
- Wellness program
- Health savings account
Senior Software Engineer - Genesys cloud, IVR, Contact Center
PNC Financial Services Group —Birmingham, AL
- $55,000 - $172,250 a year
- Full-time
- Azure
- System design
- Office
- Wellness program
- Health savings account
Senior Software Engineer - Genesys cloud, IVR, Contact Center
PNC Financial Services Group —Farmers Branch, TX
- $55,000 - $172,250 a year
- Full-time
- Azure
- System design
- Office
- Wellness program
- Health savings account
Telecom Engineer - Genesys Cloud Platform
IDR Inc. —Fort Worth, TX
- $75 an hour
- Full-time
- HIPAA
- 3 years
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
4d
IVR Solutions Architect
Aveshka Inc —Washington, DC
- Full-time
- Java
- Bachelor's degree
- Mentoring
- Commuter assistance
- Tuition reimbursement
Quick Apply
AI Strategic Business Development, Customer Experience, Amazon Connect Applied AI Solutions
Amazon Web Services, Inc. —Dallas, TX
- $147,900 - $200,100 a year
- Full-time
- 5 years
- Senior level
- Leadership
- AD&D insurance
- Health insurance
Solutions Architect II, AI & Customer Service Technology, Ring & Blink Customer Service Technology
Amazon.com Services LLC —Hawthorne, CA
- $131,300 - $177,600 a year
- Full-time
- System design
- AWS
- Fair chance
- AD&D insurance
- Health insurance
Senior Mobile Core Architect
OXIO —Remote
- Full-time
- Remote
- Computer Science
- Bachelor of Science
- Writing skills
Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
Amazon Web Services, Inc. —Tempe, AZ
- $153,600 - $207,800 a year
- Full-time
- Computer science
- Azure
- Computer Science
- AD&D insurance
- Health insurance
Principal Architect - Solutions Architect
Verizon —Ashburn, VA
- $124,500 - $239,000 a year
- Full-time
- Computer science
- DevOps
- Business development experience
- Paid parental leave
- AD&D insurance
3d
Domain Architect - Contact Center
World Wide Technology Holding, LLC —Remote
- $110,000 - $160,000 a year
- Full-time
- Remote
- Azure
- SQL
- Bachelor's degree
- Profit sharing
- Wellness program
Senior Manager, Solutions Architecture - Genesys CCaaS
TELUS Digital —Ontario, CA
- $224,000 - $254,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
Scrum Master
Capgemini —Miami, FL
- $61.49 - $96.07 an hour
- Contract
- Fair chance
- Senior level
- 10 years
- Health insurance
- Dental insurance
9d
Senior Solutions Engineer
Pindrop —Atlanta, GA
- $170,000 - $175,000 a year
- Call employer
- Remote
- Senior level
- Communication skills
- Health insurance
- Paid time off
Quick Apply
Customer Experience (CX) Solution Architect - Google Cloud (Gemini Enterprise)
Capgemini —Chicago, IL
- $88,544 - $207,401 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Continuous improvement
- Travel
- Paid holidays
- Disability insurance
Solution Advisor, CCaaS and Contact Center Solutions
Bluewave Technology Group —Philadelphia, PA
- $110,000 - $190,000 a year
- Full-time
- Remote
- Computer science
- Microsoft Excel
- Computer Science
- Paid parental leave
- Health insurance
Quick Apply
Technical Delivery Lead - Customer Engagement Solutions, Google Cloud
Accenture —Miami, FL
- $87,400 - $266,300 a year
- Full-time
- Hybrid work
- Google Workspace
- 6 years
- Computer Science
- Paid holidays
- Disability insurance
5d

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IVR Solutions Architect

Softtek Government Solutions
Washington, DC

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Job Details

Full-time

Benefits

Commuter assistance
Tuition reimbursement
Paid time off
Gym membership

Qualifications

Systems integration
Integration Architecture Design (Architecture design skills)
Programming languages
IVR
Bachelor's degree
Integration architecture
Telephone systems
Stakeholder management

Full Job Description

IVR Solutions Architect

Remote / Local to Washington, DC Metro Area

Overview:

Softtek Government Solutions is seeking a highly motivated and experienced IVR Solutions Architect to join our team. You will be responsible for analyzing, planning, designing, architecting, and developing IVR solutions that support large government programs. In this role, you will work closely with program managers, stakeholders, business analysts, developers, ITSM consultants to execute your mission.

Responsibilities:

Design and architect IVR solutions to meet business requirements and enhance customer experience.
Collaborate with stakeholders to gather and analyze requirements, ensuring alignment with business objectives.
Develop detailed IVR call flows, scripts, and dialogues.
Oversee the implementation and integration of IVR systems with existing telephony and backend systems.
Provide technical leadership and guidance to development teams, ensuring best practices and standards are followed.
Conduct code reviews and ensure the quality of IVR configurations and customizations.
Troubleshoot and resolve technical issues related to IVR implementations.
Stay current with industry trends and advancements in IVR technology.
Mentor and train junior team members on IVR architecture and development.

Qualifications:

Bachelor’s degree in information technology, business, operations or a related field.
10+ years of direct related experience.
US Citizenship or Permanent Residence/Green Card allowed (must live in the USA)
Proven experience as an IVR Solutions Architect or similar role.
In-depth knowledge of IVR systems, telephony, and voice application development.
Strong understanding of IVR architecture, call flow design, and integration capabilities.
Proficiency in programming languages such as Java, C#, or similar.
Experience with IVR platforms such as Genesys, Avaya, Cisco, or similar.
Excellent problem-solving skills and the ability to work independently and as part of a team.
Strong communication and interpersonal skills.

Preferred Qualifications:

Experience with speech recognition and text-to-speech technologies.
Familiarity with VoIP and SIP protocols.
Certifications related to IVR or telephony systems.

Prior work experience in Big 4 consulting firm or federal government contractor
Previous experience working for U.S. Social Security Administration (SSA) programs

About Softtek Government Solutions:

Softtek Government Solutions is a professional services firm focused on addressing our nation’s most complex threats and challenges. As a small business we’re committed to supporting our clients’ missions with services delivered by our diverse and experienced staff. With expertise in cybersecurity, emergency preparedness, and public health, our experience base spans federal, state, and local governments, as well as private sector entities.

Softtek Government Solutions encourages collaborative communication and ongoing learning. Some of our benefits include:

Extensive training programs
Gym membership reimbursement
Education reimbursement
Technology benefits
Commuter benefits

Softtek Government Solutions is an Equal Opportunity Employer (EOE)

Apply Now

Refine Your Search

ivr solutions architect jobs

IVR Solutions Architect

Telecom Administrator & IT Support Specialist

Lead Software Engineer - Genesys Cloud, Contact Center, IVR

Lead Software Engineer - Genesys Cloud, Contact Center, IVR

Senior Software Engineer - Genesys cloud, IVR, Contact Center

Senior Software Engineer - Genesys cloud, IVR, Contact Center

Telecom Engineer - Genesys Cloud Platform

IVR Solutions Architect

AI Strategic Business Development, Customer Experience, Amazon Connect Applied AI Solutions

Solutions Architect II, AI & Customer Service Technology, Ring & Blink Customer Service Technology

Senior Mobile Core Architect

Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

Principal Architect - Solutions Architect

Domain Architect - Contact Center

Senior Manager, Solutions Architecture - Genesys CCaaS

Scrum Master

Senior Solutions Engineer

Customer Experience (CX) Solution Architect - Google Cloud (Gemini Enterprise)

Solution Advisor, CCaaS and Contact Center Solutions

Technical Delivery Lead - Customer Engagement Solutions, Google Cloud

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