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Field Support Analyst I (Billing Analyst) 4P/606

4P Consulting Inc.
Forest Park, GA

Quick Apply

Job Details

Full-time

Qualifications

Customer communication
Microsoft Excel
Database systems
Employee relationship building
Research
Microsoft Teams
Data-driven problem-solving
Productivity software
Technical Proficiency

Full Job Description

Field Support Analyst I (Billing Analyst)

Experience Level: 0–3 Years
Location: Forest Park, GA
Department: Lighting & Smart Services / Utility Services

Contract- 3 Years

Client- Georgia Power

Position Summary

The Field Support Analyst II (Billing Analyst) is responsible for ensuring the timely and accurate billing of Lighting & Smart Services, Video Surveillance, Colocation, and Utility Services customers. This role supports both regulated and unregulated billing processes, conducts audits, resolves disputes, and assists with collections activities.

The Analyst serves as a liaison across multiple departments and supports compliance, contract validation, rate application, and billing system accuracy. The ideal candidate has strong billing, customer service, and analytical skills and thrives in a fast-paced, compliance-driven environment.

Key Responsibilities

Billing & Account Coordination

Ensure accurate and timely billing for Lighting & Smart Services Business Unit (LSSBU) and Utility Services accounts
Coordinate with:
- Marketing Key Account Managers
- National Accounts
- Pricing & Rates
- Region Customer Service
- Metering Specialists
- Meter Data Management Team
Establish new accounts and apply appropriate rate/rider combinations per company rules and regulations
Coordinate billing for:
- New Contracts
- Broken Contracts
- NESBs
- One-time and recurring charges

Compliance & Quality Control

Review unregulated commercial contracts for accuracy and completeness
Maintain billing documentation in:
- CSS
- LAMP
- Power Services Database
- Documentum
Perform monthly CSS compliance requirements
Resolve WFM issues
Ensure adherence to applicable regulatory and internal compliance standards

Billing Analysis & Adjustments

Conduct periodic audits of billing records
Investigate and resolve customer disputes
Analyze billing results based on:
- Commercial contracts
- Regulated tariffs (EOL, TOU, etc.)
Research historical data for billing adjustments and audits
Perform offline billing calculations using internal systems
Adhere to electric service adjustment compliance requirements

Customer & Internal Support

Support internal and external customer inquiries
Assist with collections activities, including contacting customers regarding past-due invoices
Collaborate with Engineering and Sales to correct billing discrepancies
Support new business onboarding and process updates

Required Qualifications

Education & Experience

0–3 years of billing and/or customer service experience
Bachelor’s degree preferred
Customer Service and/or Marketing/Sales experience required
Experience with complex billing systems strongly desired

Technical Skills

Proficiency in Microsoft Office Suite:
- Excel (advanced preferred)
- Word
- Teams
- Access
Extensive CSS knowledge preferred
General database knowledge
Experience analyzing commercial contracts and tariffs preferred

Knowledge & Functional Understanding

Familiarity with:

Customer Service Standards
Electric Service Rates & Tariffs (Commercial & Industrial)
Lighting Contracts (Commercial, Residential, Industrial, Governmental)
Distribution Construction & Forestry Services Contracts
Business compliance and controls

Core Competencies

Strong analytical and problem-solving skills
High attention to detail
Ability to work independently with minimal supervision
Strong interpersonal and communication skills
Ability to perform in a fast-paced, deadline-driven environment
Sound decision-making capability
Team collaboration and relationship building

Ideal Candidate Profile

The ideal candidate is detail-oriented, analytical, and customer-focused with a foundational understanding of billing systems and contract compliance. This individual thrives in structured, compliance-driven environments and is comfortable coordinating across multiple departments.

Quick Apply

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