Top 72 Lead bpm engineer Jobs

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Quick Apply
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Stellar IT Solutions LLC —Sterling, VA
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IT Operations Engineer

US Metro Bank -
Los Angeles, CA

Quick Apply

Job Details

Full-time
$65,000 - $85,000 a year

Qualifications

Desktop computer repair
Non-technical user support
Knowledge management
Computer operation
Telephony
Network troubleshooting
Mobile device support
Content creation for technical audiences
Technical support via phone
Project management experience in technology
Phone communication
IT asset management
Enterprise software
Hardware maintenance
Equipment troubleshooting
Financial software
Operating system updates
Training material drafting
Research
Incident Escalation
Printer (troubleshooting support)
Software installation
Enterprise software support
User training (technical support)
High school diploma or GED
VoIP
Patch management
Desktop (troubleshooting support)
Office equipment installation
Computer management

Full Job Description

Job Overview:

We are seeking a highly skilled and experienced IT Operations Engineer to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. This position will also be required to advise on IT equipment upgrades, maintenance, Banking application support and collaborate with IT Operation teammates.

Key Responsibilities:

Responding to requests for technical assistance in person, via phone, or electronically
Installing software and updating hardware
Support and maintain bank hardware: PCs, printers, scanners, VoIP phones, and other enterprise technology.
Support and maintain bank software: Microsoft Windows and Office, Patching, Fiserv Premier banking software/application, Fiserv Business Analytics, and other banking/financial platforms.
Diagnosing and resolving technical hardware and software issues
Troubleshoot and resolve issues with printers, scanners, mobile devices, and other peripheral equipment.
Researching questions using available information resources
Provide technical guidance and training to end-users on software, hardware, and network-related issues.
Following standard IT and helpdesk procedures
Logging all helpdesk interactions and collaborating with other IT teams to identify and escalate complex issues requiring specialized technical expertise.
Maintain inventory of various technology-related equipment.
Managing the day-to-day operations of computer networks.
Develop training materials and procedures for end users.
Collaborate with other IT Operation teammates ensuring that they are equipped with the necessary skills, tools, and resources to effectively carry out their responsibilities.
Assist the Head of IT (or other supervisors as assigned) with IT Operations-related and Application Support duties.
Assist the Head of IT (or other supervisors as assigned) with project management and execution.
Handles technical assistance requests to ensure that all daily tasks are completed.
Contribute to the development and maintenance of technical documentation, knowledge base articles, and user manuals.
Perform any tasks or projects as assigned by management.
Any task as assigned by the team lead or manager.
Keeping track of technological advancements and trends in IT and Application support.
Complies fully with all Bank policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Anti-Money Laundering, Code of Conduct, and etc.). Must complete all required training.

Qualifications:

High School Diploma or associate degree
Combination of Experience and Education can meet the job requirements.
5+ years of Helpdesk support experiences or more (Preferred)
2+ years of IT Applications, Fiserv Premier and related application support experience or more (Preferred)
Proficiency in Fiserv Premier Core, Business Analytics, BPM, and other Fiserv reporting related products and applications.
Solid understanding of Windows and MacOS operating systems, Microsoft Office Suite, Active Directory, Windows servers, and networking concepts.
Solid understanding of PC Imaging and maintaining the Images.
Some technical understanding of network and system troubleshooting.
Ability to work outside normal business hours if required to include evenings and weekends.
Strong organizational and interpersonal skills
Ability to work with minimal supervision.
Results oriented in a deadline driven work environment.
Strong communication and collaboration skills, with the ability to work effectively with other departments, stakeholders, and vendors.
Willingness to travel to Bank’s assigned Data Centers and Branches as necessary.
Open to other extended duties as assigned (as needed)

Quick Apply

Refine Your Search

lead bpm engineer jobs

IT Operations Engineer

Camunda Lead developer

Data Engineer, Data Platform - Distribution

Lead Full-Stack Developer / Software Engineer III

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Senior Application Engineer - Oracle ERP-PVM & Ivalua VenDoor

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Senior Software Engineer, Pega

Principal Software Engineer

Senior Functional Lead - Innovation & PLM

Senior Functional Lead - Supply Chain

Software Engineer

Senior Functional Lead - Service

AI Technical Lead / Senior Engineer - Regrello

Analysis Engineer (all genders)

Senior/Principal Software Engineer

State and Local Sr. Product Enterprise Architect/ Growth Lead (5417)

Program Manager

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