Top 37 Lead user researcher Jobs

Lead CX Researcher
Home Depot / THD —Atlanta, GA
- 18 years or older
- Marketing
- 5 years
UX Researcher / Usability Testing Lead
RIVIDIUM —Alexandria, VA
- Full-time
- Mid-level
- Office
- Bachelor's degree
Lead UX Researcher
Thomson Reuters —Eagan, MN
- $127,400 - $272,600 a year
- Full-time
- Hybrid work
- 8 years
- Analysis skills
- Bachelor's degree
- Commuter assistance
- Health savings account
Lead UX Researcher, Growth
Hinge —New York, NY
- $207,000 - $254,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Product management
- Mentoring
- Paid parental leave
- Parental leave
5d
Lead UX Researcher
Pantheon Inc. —Spring, TX
- Bachelor of Science
- Mid-level
- 3 years
Creative Lead - Dallas, TX
Photon —Dallas, TX
- $52,000 - $182,000 a year
- Full-time
- Mentoring
- Senior level
- Paid holidays
- Health insurance
LEAD UX DESIGNER
IMC Financial Markets —Chicago, IL
- $200,000 - $225,000 a year
- Full-time
- Senior level
- Communication skills
UX Lead | New York
Photon —New York State
- $48,000 - $168,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Psychology
- Paid holidays
- Health insurance
Lead Product Designer, Share
Ancestry.com —Draper, UT
- $130,000 - $150,000 a year
- Full-time
- Remote
- Background check
- Mentoring
- Fair chance
- Health insurance
- Dental insurance
6d
Research Strategy Lead - Pre Sales
Outset —San Francisco, CA
- $200,000 - $300,000 a year
- Full-time
- Hybrid work
- Senior level
Quick Apply
14d
Lead, UX Design
ResMed —San Diego, CA
- $171,000 - $257,000 a year
- Full-time
- 8 years
- Bachelor's degree
- Product management
- Commuter assistance
- Health savings account
UX Lead | Onsite - Austin, TX
Photon —Austin, TX
- Bachelor's degree
- Continuous improvement
- In-person
UI/UX Lead - Dallas, TX
Photon —Dallas, TX
- $56,000 - $196,000 a year
- Full-time
- 6 years
- Bachelor's degree
- JavaScript
- Paid holidays
- Health insurance
Design Insights & Validation Research Lead
HP —Vancouver, WA
- $93,400 - $143,800 a year
- Full-time
- 3 years
- Analysis skills
- Bachelor's degree
- Paid parental leave
- Paid holidays
Lead UX Designer
W.W. Grainger —Lake Forest, IL
- $113,900 - $189,900 a year
- Hybrid work
- Office
- Bachelor's degree
- Mentoring
- Paid parental leave
- Dental insurance
Lead Product Designer, Genetic Genealogy
Ancestry.com —Draper, UT
- $130,000 - $150,000 a year
- Full-time
- Remote
- Background check
- Mentoring
- Fair chance
- Health insurance
- Dental insurance
6d
Product Design Lead
Pei Technology Inc —Austin, TX
- Mid-level
- Office
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Product Design Lead
Complete —San Francisco, CA
- Full-time
- Office
- Team management
- Senior level
Lead Healthcare UI Designer
Mitre —Bedford, MA
- 5 years
- Bachelor of Science
- Bachelor's degree
Quick Apply
UX Design Team Lead
Bloomberg —New York, NY
- $250,000 - $280,000 a year
- Analysis skills
- Supervising experience
- Bachelor's degree
- Paid holidays
- Disability insurance

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Lead CX Researcher

Home Depot / THD -
Atlanta, GA

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Job Details

Qualifications

Stakeholder management

Full Job Description

Position Purpose:

The Home Depot Home Services team is on the hunt for skilled research professionals to help shape the future of customer experience. The Lead CX Researcher manages research projects, employing both qualitative and quantitative methods to dive deep into customer behaviors, needs, and perceptions. This role will work closely with business, operations and product teams to pinpoint customer pain points and transform insights into practical solutions that elevate the overall customer experience.

Key Responsibilities:

10% - Collaboration - Collaborates with cross functional teams to integrate findings into strategic planning and product lifecycle
20% - Presentation of Research - Presents critical research findings to key stakeholders
10% - Project Management - Indirectly lead and mentor a team of researchers, providing guidance and prioritization of projects
60% - Research and Strategy - Creates research and usability strategy deliverables, including discovery findings, user journey maps, jobs-to-be-done, surveys and process evaluation

Direct Manager/Direct Reports:

This Position typically reports to the Manager or Sr. Manager, Interconnected Customer Experience
This Position has 0 Direct Reports

Travel Requirements:

Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

Must be at least 18 years of age or older
Must be legally permitted to work in the United States

Preferred Qualifications:

Working knowledge of Microsoft Office Suite
Working knowledge of presentation software (e.g., Microsoft PowerPoint)
Demonstrated ability to collaborate and work effectively with cross-functional teams
Demonstrated project management skills
Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
Excellent written and verbal communication skills
5+ years of demonstrable experience as a User (UX) or Customer (CX) Researcher, Usability Analyst, or similar role, with examples of research initiatives
2+ years leading a team of UX/CX and/or User/Customer Research practitioners. Creates research and usability strategy deliverables, including: discovery findings, user journey maps, personas, debrief documentation, screeners, testing plan, task lists and mind maps.
Facilitate and participate in Agile UX activities such as user story maps, personas, design studios, etc. with the result to illicit ideas, assist team members with gaining shared understanding, and to align the product team and stakeholders.
Must be able to manage time effectively by quickly prioritizing projects and by delegating to user experience resources.
Oversee and participate in all UX/CX deliverables including but not limited to: mental models, user journeys, personas, scenarios, low & high fidelity prototypes, wireframes.
Participates in UX/CX team project deliverables to communicate the strategy and rationale such as project plans, research, personas, concept documents, task lists, workflows, information architecture, wireframes, page maps, interaction and behavior specifications, visual design and content strategy.
Experience working in a collaborative, cross-functional team; consistently demonstrating effective management of shifting priorities, delivering thorough work products, and meeting project deadlines
Experience participating and facilitating customer research and usability
Degree in Marketing, Psychology, and Interaction Design, HCI preferred or other related degree or equivalent work experience.

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:

Preferred Years of Work Experience:

Minimum Leadership Experience:

No previous leadership experience

Preferred Leadership Experience:

Certifications:

None

Competencies:

Business Insights
Drives Vision and Purpose
Nimble Learning
Collaborates
Manages Complexity
Balances Stakeholders
Communicates Effectively
Customer Focus

Apply Now

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lead user researcher jobs

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Lead Product Designer, Genetic Genealogy

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