Top 6334 Learner services representative Jobs

Call Center Operator - All Shifts
AFCO LLC —Bethesda, MD
- $23 an hour
- Night shift
- Writing skills
- Administrative experience
- High school diploma or GED
Quick Apply
Customer Experience Representative
Lola Blankets —Remote
- Weekends as needed
- Remote
- Communication skills
- Entry level
Outbound Call Center Representative (Remote Opportunity)
SimpleFlow Solar —Remote
- $80,000 - $120,000 a year
- Contract
- Remote
- Background check
- Mid-level
- Computer skills
- Flexible schedule
Quick Apply
3d
Enrollment Representative (Remote Opportunity)
Cengage —Georgia
- $21.25 - $27.88 an hour
- Full-time
- Remote
- Computer literacy
- Entry level
Applicant Services Representative
California State University —Los Angeles, CA
- Weekends as needed
- Background check
- Writing skills
- Mid-level
Remote Customer Service Representative
Self Storage Management —Ohio
- $13 - $15 an hour
- Part-time
- Remote
- Computer literacy
- High school diploma or GED
- Computer skills
- Work from home
Quick Apply
3d
Student Support Specialist
University of Phoenix —Phoenix, AZ
- $36,100 - $77,500 a year
- Full-time
- Remote
- Computer literacy
- Microsoft Office
- Analysis skills
- Health savings account
- Paid holidays
Part-Time Service Center Representative
Sentinel Group —Remote
- $22 an hour
- Part-time
- Bachelor's degree
- Entry level
Quick Apply
2d
Insurance Billing - Special Utilities - Digitech - Remote
Sarnova —Remote
- Full-time
- Remote
- Computer literacy
- HIPAA
- High school diploma or GED
- 401(k)
Quick Apply
Assessment Development Specialist
Meazure Learning —McLean, VA
- Full-time
- Remote
- Word processing
- Writing skills
- English
- Dental insurance
- Vision insurance
7d
Enrollment Manager (Remote)
Cengage —Illinois
- $67,000 - $88,000 a year
- Full-time
- Remote
- Computer literacy
- Mid-level
- 3 years
Academic Mentor Sales Representative
To The Star —Remote
- $1,000 - $10,000 a month
- Contract
- Remote
- Mid-level
- Bachelor's degree
Quick Apply
Assessment Development Specialist
ProctorU Inc. —McLean, VA
- Full-time
- Remote
- Word processing
- Writing skills
- English
- Dental insurance
- Vision insurance
Quick Apply
7d
Veterans Affairs
University of Phoenix —Phoenix, AZ
- $36,100 - $64,900 a year
- Overtime
- Remote
- Word processing
- Research
- Mid-level
- Health savings account
- Paid holidays
6d
Virtual Executive Assistant — Patient Success Operations [Remote]
Legion Health —Austin, TX
- $5 - $15 an hour
- Full-time
- Remote
- English
- Mid-level
- 2 years
Director, Professional Research & Evaluation Services
National University —Remote
- $79,930 - $107,900 a year
- Full-time
- Remote
- Doctoral degree
- Master's degree
- Travel
Customer Service Representative
ExperTec Automotive —Huntington Beach, CA
- 5 years
- Computer literacy
- Computer skills
Lead Evaluator, Early Learning (Part-Time)
Cognia, Inc. —Remote
- $40,000 a year
- Part-time
- Remote
- School experience
- High school
- Bachelor of Science
Quick Apply
Healthcare Customer Service Representative - Remote USA
TTEC —Austin, TX
- $16 an hour
- Remote
- Computer literacy
- HIPAA
- Research
- Wellness program
- Tuition reimbursement
11d
Customer Support - Loan Analyst
UFS LLC —Remote
- $65,000 - $75,000 a year
- Remote
- Computer literacy
- Writing skills
- Mid-level
Quick Apply
7d

I want to receive the latest job alert for learner services representative

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

learner services representative jobs near

Business Services Representative jobs in Los Angeles, CA

Shift Leader jobs in Remote

Researcher jobs in Remote

Outbound Call Center Representative jobs in Remote

Sales Representative jobs in Remote

Virtual Assistant jobs in Austin, TX

Customer Experience Representative jobs in Remote

Support Specialist jobs in Phoenix, AZ

Customer Service Representative jobs in Remote

Call Center Representative jobs in Bethesda, MD

Healthcare Customer Service Representative jobs in Austin, TX

Support Analyst jobs in Remote

Business Services Representative jobs in Columbia, MD

Primeflight Aviation Services jobs in Jamaica, NY

Entry Level Business Analyst jobs in Fairfax, VA

Business Services Representative jobs in Wilkesboro, NC

Business Services Representative jobs in Batavia, NY

Business Services Representative jobs in Newburgh, NY

Healthcare Customer Service Representative jobs in San Antonio, TX

Victim Services jobs in Louisville, KY

Call Center Operator - All Shifts

AFCO LLC
Bethesda, MD

Quick Apply

Job Details

$23 an hour

Qualifications

Customer records maintenance
Customer relationship building
Defect resolution root cause analysis
Conflict de-escalation
Administrative experience
High school diploma or GED
Root cause analysis
Technical Proficiency
Office experience

Full Job Description

Description:

AFCO provides a wide range of quality professional and administrative services. Founded in 2006, we are a leading source of staffing services and business solutions to the Federal Government. Our service solutions improve a federal agency's performance and help meet mission goals.

We are looking for motivated professional Call Center Representatives to support a Federal Agency. Quality Personnel will be utilizing government records systems to assist the department and base in its mission. If you meet these specific requirements outlined below, we invite you to apply!

The Operator Services section within the NIH Call Center Services performs a vital role for the NIH as its voice communication center. The call center is open 24 x 7, 365 days a year and is staffed with a dedicated group of individuals providing voice and data communications, TTY related services, bi-lingual services and acts as a clearinghouse for all institutes of the NIH research community, NIH personnel, its patients, national and international health organizations and healthcare practitioners. Call Center Services employees are classified as “essential personnel” by the Department of Health and Human Services.

Follows NIH and Team AFCO policies and procedures
Internal or external customer service and relationship management, serving as the first line of support, hospital staff support, and help desk
Serves customers by taking telephone, fax, and email; and providing information
Ensures the appropriate level of customer service is delivered
Ensure that correct information is shared with all callers and outstanding customer service is delivered by phone and in writing
Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members, and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems, and provide information
Support Signal Paging
Support Emergency Paging
Support NIH General Information Inquiry Calls
Support Overhead Paging
Support Language Interpreter Services (CYRACOM)
Support On-Call Schedule Management
Provide Daily Status reports

Requirements:

EDUCATION

High School diploma

EXPERIENCE

Six months experience in and office setting

SKILLS

Well suited candidates will possess the following skills:
Clear and concise communication.
Active listening.
Ability to problem solve
Ability to analyze customer issues, identify the root cause, and find effective solutions.
Show empathy and understanding towards frustrated or upset customers is crucial for building rapport and resolving conflicts.
Technical Proficiency using computers, CRM software, and other call center-specific technologies.
Ability to adjust to different situations, customer needs, and call center procedures is essential.
Strong organization skills to manage their time, prioritize tasks, and keep track of customer information.
Patience when dealing with difficult or demanding customers.
Ability to handle multiple tasks simultaneously, such as listening to a customer, typing notes, and navigating computer systems.
A positive and professional attitude to provide excellent customer service.
Quick and active learner and retain important information to ensure the proper information is conveyed to the client.
Ability to de-escalate tense situations and find resolutions that satisfy both the customer and the agency.

SHIFTS

MON - FRI

Shift 1 7am-3pm

Shift 2 7am-1pm

Shift 3 7am-3:45pm

Shift 4 8am-4:45pm

Shift 5 9am-5:45pm

Shift 6 3pm-11pm (midday)

Shift 7 11pm-7am (night)

SAT

Shift 1 7am-3:45pm

Shift 2 3pm - 11pm (midday)

Shift 3 11pm-7a (night)

SUN

Shift 1 7am-3pm

Shift 2 3pm-11pm (midday)

Shift 3 11pm-7am (night)

Quick Apply

Refine Your Search

learner services representative jobs

Call Center Operator - All Shifts

Customer Experience Representative

Outbound Call Center Representative (Remote Opportunity)

Enrollment Representative (Remote Opportunity)

Applicant Services Representative

Remote Customer Service Representative

Student Support Specialist

Part-Time Service Center Representative

Insurance Billing - Special Utilities - Digitech - Remote

Assessment Development Specialist

Enrollment Manager (Remote)

Academic Mentor Sales Representative

Assessment Development Specialist

Veterans Affairs

Virtual Executive Assistant — Patient Success Operations [Remote]

Director, Professional Research & Evaluation Services

Customer Service Representative

Lead Evaluator, Early Learning (Part-Time)

Healthcare Customer Service Representative - Remote USA

Customer Support - Loan Analyst

I want to receive the latest job alert for learner services representative

Related Searches

Explore jobs in more locations

AFCO provides a wide range of quality professional and administrative services. Founded in 2006, we are a leading source of staffing services and business solutions to the Federal Government. Our service solutions improve a federal agency's performance and help meet mission goals.

Job Seeker Tools

Employer Tools

Browse

Stay Connected