Top 440 Mac support technician Jobs

Data Center Support Technician
H5 Data Centers —Atlanta, GA
- $15 - $16 an hour
- Part-time
- Mid-level
- Windows
- Organizational skills
Quick Apply
IT Helpdesk Technician
Helpt —Remote
- From $18 an hour
- Weekends as needed
- Remote
- Windows
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Customer Support Technician, Helpdesk - Offboardings & Access
Pixel Machinery —Washington, DC
- $60,000 - $72,000 a year
- Full-time
- Remote
- Google Workspace
- Windows
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Customer Support Technician
SkySlope —Remote
- $24.50 an hour
- Full-time
- Remote
- Communication skills
- Entry level
- Paid parental leave
- Health savings account
Quick Apply
2d
IT Support Technician - (REMOTE)
eXp World Holdings —Remote
- Remote
- Google Workspace
- Computer Science
- Bachelor of Science
- Wellness program
- Paid parental leave
MAC Support Technician
NuAxis Innovations —Washington, DC
- Online Application
- Microsoft Outlook
- Mid-level
- Windows
IT Support Technician
TechNexus Venture Collaborative —Chicago, IL
- $20 - $25 an hour
- Part-time
- Windows
- Analysis skills
- Organizational skills
Quick Apply
Helpdesk Technician III
CyberSheath —Remote
- $85,000 - $100,000 a year
- Evenings as needed
- Computer science
- 7 years
- Computer Science
Quick Apply
Helpdesk Technician I
CyberSheath —Remote
- $55,000 - $68,000 a year
- Evenings as needed
- Computer science
- Computer Science
- Windows
Quick Apply
IT Support Technician
SpaceX —Hawthorne, CA
- $29 - $45 an hour
- Overtime
- Mid-level
- High school diploma or GED
- Driver's License
- Paid parental leave
- Employee stock purchase plan
Desktop Support Technician
Sanametrix —Kansas City, MO
- $55,000 - $62,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
Cloud Support Technician
Emergent Software —Minneapolis, MN
- $55,000 - $75,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Profit sharing
- Paid parental leave
Quick Apply
11d
IT Service Support Technician
Precious Metals Refinery LLC —Tucson, AZ
- $19 - $28 an hour
- Full-time
- Background check
- Google Workspace
- Customer service
- Health savings account
- Health insurance
Quick Apply
Deskside Technician
Allied digital service limited —Indianapolis, IN
- $22 - $24 an hour
- Contract
- Google Workspace
- Mid-level
- Office
Quick Apply
Level 2 Desktop Technician
Compucom Staffing —Shelton, CT
- $20.25 - $27.00 an hour
- Contract
- Mid-level
- Office
- Windows
- Paid parental leave
- Health savings account
Quick Apply
IT Technician
System One —Indianapolis, IN
- $34.12 - $40.14 an hour
- Contract
- Hybrid work
- Microsoft Excel
- Azure
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
1d
IT Support Engineer I, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Hebron, KY
- $25 - $41 an hour
- Full-time
- Mid-level
- Travel
- 1 year
- Paid parental leave
- AD&D insurance
IT Support Associate II, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Hamburg, PA
- $23 - $37 an hour
- Full-time
- Mid-level
- Paid parental leave
- Health insurance
IT Support Associate II, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Gouldsboro, PA
- $23 - $37 an hour
- Full-time
- Mid-level
- Paid parental leave
- Health insurance
IT Support Associate II, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Gouldsboro, PA
- $23 - $37 an hour
- Full-time
- Mid-level
- Paid parental leave
- Health insurance

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Data Center Support Technician

H5 Data Centers -
Atlanta, GA

Quick Apply

Job Details

Part-time
$15 - $16 an hour

Qualifications

Physical security incident response
Data Center Operations
Data center experience
Fire safety
Email customer support
Facility security measures implementation
Responding to infrastructure failures
CCTV system operation (AV)
Phone communication
Operations coordination
Facilities fire safety systems
IT system monitoring
iOS
Security policy Implementation (information security management)
Mid-level
Windows
Incident Escalation
Managing clients in a customer support role
Dispatching
Control room operations
Customer engagement
Visual inspection as testing technique
Organizational skills
Patrolling
Security system monitoring (security system operation)
Emergency communication
Security escort duties
Access control management
Facility security systems
Technical support via email

Full Job Description

Position Summary

The Data Center Support Technician is responsible for managing operational integrity of the H5 Data Centers’ facility. They oversee the physical security operations ensuring the overall site integrity while maintaining all aspects of access control and surveillance of the location. Additionally, they are responsible to act as a single point of contact for all customer engagement, daily handling of incoming calls, ticket processing, incident management and coordination. Individuals will be required to perform basic remote hands and escort duties on behalf of customers. Finally, they will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network. The candidate must be willing to work any shift assigned to them, weekends and holidays.

Essential Job Functions

Responsible for all aspects of physical security at the data center
- Video surveillance
- Access control administration
- Processing access requests
- Regular patrols
- Security policy enforcement
- Incident response
Customer Support
- Primary point of contact for customer requests via phone, e-mail, and portal
- Processing requests and engage with subject matter experts as appropriate
- Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA’s
- Provide escort duties for H5 Telco’s and vendors as well as customer vendors
- Perform basic remote hand support duties on behalf of customers
- Primary focal point for incident management and escalations
Facility Monitoring
- Monitor the health of building critical systems via BMS and visual inspection
  - Power
  - Cooling
  - Fire systems
- Monitor the health of access control, camera surveillance and perimeter intrusion
- Monitor the health of critical IT systems
  - Networks
  - Servers
- Perform incident coordination on the event of significant incidents
  - Initial response and dispatch of vendors
  - Escalate to senior management
  - Set up crisis ridge (if appropriate)
  - Sent our advisories
  - Coordinate restoration with on-site personnel

Qualifications

Education:

Minimum two (2) year college degree preferred

Experience:

Excellent interpersonal and communication skills (written and oral)
Familiar with physical security protocols
Customer service experience
IT system qualifications will be required if not already certified

Skills and Abilities

Competent in the use of Windows, MAC and IOS systems
Organization and time management skills
Must be a self-starter, able to work in a fast paced constantly changing environment
Ability to work well in a team environment or independently with minimal supervision
Comprehensive understanding of data center best practices is a bonus

Quick Apply

Refine Your Search

mac support technician jobs

Data Center Support Technician

IT Helpdesk Technician

Customer Support Technician, Helpdesk - Offboardings & Access

Customer Support Technician

IT Support Technician - (REMOTE)

MAC Support Technician

IT Support Technician

Helpdesk Technician III

Helpdesk Technician I

IT Support Technician

Desktop Support Technician

Cloud Support Technician

IT Service Support Technician

Deskside Technician

Level 2 Desktop Technician

IT Technician

IT Support Engineer I, Ops Tech Solutions (OTS)

IT Support Associate II, Ops Tech Solutions (OTS)

IT Support Associate II, Ops Tech Solutions (OTS)

IT Support Associate II, Ops Tech Solutions (OTS)

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