Top 2645 Management Jobs in Reno, NV

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Workers' Compensation Claims Manager
Shook and Stone CHTD —Reno, NV
- Full-time
- Spanish
- English
- Mid-level
Quick Apply
Quality Manager
American Paper Bag —Reno, NV
- $110,000 - $130,000 a year
- Overtime
- Background check
- 5 years
- Ability to climb stairs
- Health insurance
- Dental insurance
Quick Apply
Production Supervisor - Medical Device
Hamilton Medical, Inc. —Reno, NV
- $80,000 - $100,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Business
- Disability insurance
- Health insurance
Operations Manager
KODIAK ROOFING & WATERPROOFING —Sparks, NV
- $93,694 - $140,540 a year
- Full-time
- Construction site
- Pass drug screening
- Mid-level
- Paid training
- Health savings account
Supply Chain Supervisor
JCPenney —Reno, NV
- $68,000 - $70,000 a year
- Full-time
- Background check
- Microsoft Excel
- Management
- Health savings account
- Paid holidays
Quick Apply
Operations Manager
Stord —McCarran, NV
- $90,000 - $110,000 a year
- Overtime
- Background check
- Basic math
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Relationship Manager (Corporate Banking) Reno, NV
Nevada State Bank —Reno, NV
- $110,000 - $150,000 a year
- Office
- 8 years
- Bachelor's degree
- Profit sharing
- Paid training
Regional Director of Operations
S&S Activewear LLC —Reno, NV
- $175,000 - $220,000 a year
- Full-time
- Background check
- Spanish
- 7 years
- Disability insurance
- Health insurance
Quick Apply
10d
Office Manager
American National Insulation —Sparks, NV
- $50,000 - $100,000 a year
- Full-time
- 18 years or older
- Spanish
- English
- Wellness program
- Health savings account
7d
District Operations Manager
WM —Reno, NV
- $88,550 - $98,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Employee stock purchase plan
- Paid holidays
Transfer Station Manager
WM —Reno, NV
- $90,000 - $100,000 a year
- Full-time
- 7 years
- Management
- Office
- Employee stock purchase plan
- Paid holidays
General Manager
Sparks Residence Inn by Marriott —Sparks, NV
- $85,000 - $95,000 a year
- Weekends as needed
- Mid-level
- Hotel
- Driver's License
- Profit sharing
- Health insurance
Quick Apply
2d
Operations Manager
Veritiv —Sparks, NV
- $101,700 a year
- Full-time
- Customer service
- 5 years
- Mid-level
- Health savings account
- AD&D insurance
Distribution Warehouse Operations Manager
PetSmart —Reno, NV
- $87,000 - $133,000 a year
- 12 hour shift
- 18 years or older
- Mid-level
- Forklift
- Health insurance
- Tuition reimbursement
Director Food and Beverage, West Region
FirstService Residential —Reno, NV
- $140,000 - $150,000 a year
- Weekends as needed
- Background check
- Sales
- Basic math
- Health savings account
- Paid holidays
Quick Apply
Center Manager (Full-time) - Nevada
OrangeTwist —Reno, NV
- $150,000 - $250,000 a year
- Weekends as needed
- Inventory management
- Fair chance
- Experience equivalent to degree accepted
- Paid holidays
- Health insurance
Quick Apply
Store Management
Dillard's —Reno, NV
- Customer service
- Merchandising
- Mid-level
Retail Store Manager
PetSmart —Reno, NV
- $70,000 - $113,000 a year
- Weekends as needed
- 18 years or older
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Tuition reimbursement
Customer Success Manager II
Clear Capital | CubiCasa —Reno, NV
- $65,500 - $92,000 a year
- Full-time
- Remote
- Writing skills
- Mid-level
- Continuous improvement
- Profit sharing
- AD&D insurance
Quick Apply
2d

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management jobs near Reno, NV

Director, Member Advocate Center

Costco Auto Program
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

management jobs in Reno, NV

Director, Member Advocate Center

Workers' Compensation Claims Manager

Quality Manager

Production Supervisor - Medical Device

Operations Manager

Supply Chain Supervisor

Operations Manager

Relationship Manager (Corporate Banking) Reno, NV

Regional Director of Operations

Office Manager

District Operations Manager

Transfer Station Manager

General Manager

Operations Manager

Distribution Warehouse Operations Manager

Director Food and Beverage, West Region

Center Manager (Full-time) - Nevada

Store Management

Retail Store Manager

Customer Success Manager II

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