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Manager, Loyalty Analytics (Hybrid)

Belk -
Charlotte, NC

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Job Details

$115,000 - $124,000 a year
10 days ago

Qualifications

Data-driven problem-solving

Full Job Description

The Manager, Loyalty Analytics, delivers actionable insights that strengthen Belk’s credit card loyalty program and customer experience. This role oversees centralized loyalty data, builds automated performance reporting, and develops ad hoc analyses that inform customer behavior and program trends. The manager partners with cross functional teams and third party credit card providers to enhance program success and efficiency while optimizing store credit goals and unlocking opportunities to grow loyalty program value.

ESSENTIAL FUNCTIONS
Oversee aggregation, centralization, and federation of all loyalty and credit program data to ensure accuracy, consistency, and accessibility across the organization.
Develop and implement recurring, automated reporting on key loyalty, credit, and customer performance metrics to support business visibility and decision‑making.
Lead execution, measurement, and continuous improvement of store credit goals, partnering with store operations to drive performance outcomes.
Partner with Finance to provide insights, inputs, and modeling support for P&L forecasts, budget updates, and long‑range planning.
Connect customer insights with loyalty data to identify trends, behavioral patterns, and opportunities to enhance engagement and program value.
Identify and implement process improvements, automation opportunities, and technology enhancements that strengthen loyalty operations, reporting efficiency, and cross‑functional workflows.
Build and maintain complex financial models and prepare clear, compelling presentations that communicate insights and drive inter‑departmental collaboration.
Deliver ad hoc analyses to answer business questions related to loyalty program performance, customer behavior, and financial impact.

Required for All Jobs

Performs other duties as assigned
Complies with all policies and standards

QUALIFICATIONS

EDUCATION
Education Level
Education Details
Required/
Preferred

Bachelors degree in Finance, Business, or Analytics
Preferred

WORK EXPERIENCE
Experience
Experience Details
Required/
Preferred

Finance or loyalty analytics experience with a proven track record of career growth
Required

Retail experience
Preferred

KNOWLEDGE, SKILLS & ABILITIES
Highly proficient in Microsoft Office (specifically Excel and PowerPoint).
Ability to use query tools and databases (Hyperion Essbase a plus).
Demonstrated ability to design and implement process improvements.
Strong analytical, communication, and problem-solving skills.
Ability to build complex financial and performance models.
Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment
Willingness to learn and embrace change.
Strong Storyteller with the ability to organize and visualize data to answer questions and identify opportunities.
Creative, results-oriented, and embraces change with urgency.

Accessibility Guidelines:
Belkcareers.com is committed to making the on-line application experience easy and accessible to individuals with disabilities. We are constantly making improvements to comply with the spirit of the "Americans with Disabilities Act," and the Web Content Accessibility Guidelines. If any of the information on the belkcareers.com website is not accessible to you due to a disability, please contact us via email at [email protected]. Please provide the location of the inaccessible information and the format you wish to have the information presented and we will be happy to send it to you, either via your email address or a separate mailing address you provide. If you prefer, you may contact one of our friendly Shared Services representatives at 1-800-588-3700 and we will be happy to assist you with the application process.

We are an Equal Opportunity Employer:
Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, military/veteran status, or any other basis prohibited by law.

#LI-SE1
#IND3

Pay Range
$115,000-124,000
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

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