Top 11702 Manager customer service Jobs

Manager, Customer Service
Saab —De Witt, NY
- $132,000 - $171,600 a year
- Full-time
- Pass drug screening
- Master's degree
- 8 years
- Paid holidays
- Disability insurance
Customer Service Operations Manager
HONK —Remote
- $60,000 - $100,000 a year
- Full-time
- Remote
- Google Workspace
- 5 years
- Analysis skills
Quick Apply
[Remote] Customer Success Manager
Convoso —Remote
- $75,000 - $90,000 a year
- Full-time
- Remote
- Google Workspace
- 5 years
- Travel
- Free parking
- Paid training
Quick Apply
Regional Sales & Customer Service Manager
DW PRODUCTS —Cedar Rapids, IA
- Full-time
- Background check
- Up to 50% travel
- Mid-level
- Paid holidays
- Relocation assistance
Quick Apply
Technical Support Manager - HVAC Construction
Warmboard Inc. —Scotts Valley, CA
- $110,000 - $140,000 a year
- Full-time
- 5 years
- Residential
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Crop Insurance Team Manager
Wraith Scarlett & Randolph —Woodland, CA
- $90,000 - $115,000 a year
- 5 years
- Office
- Continuous improvement
- Profit sharing
- Paid holidays
Customer Operations/Sales Supervisor
Big Bend Telephone —Alpine, TX
- $85,000 - $105,000 a year
- Full-time
- Background check
- Management
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Personal Lines Insurance Account Manager / CSR
Appletree Insurance —Windham, NH
- $48,000 - $60,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Paid holidays
- Paid time off
Quick Apply
Customer Service Manager
CLEVELAND RANGE LLC —Mayfield, OH
- $80,000 - $100,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Paid holidays
Quick Apply
Customer Care Supervisor - Commercial Lines
West Bend Insurance Company —West Bend, WI
- $96,842 - $121,053 a year
- Full-time
- Hybrid work
- Sales
- Office
- Supervising experience
- Health savings account
- Disability insurance
Customer Solutions Manager - Maintenance
United Properties of West Michigan —Grand Rapids, MI
- $48,000 - $58,000 a year
- Full-time
- Background check
- Customer service
- Maintenance
- Health insurance
- Dental insurance
Quick Apply
Front Office Manager
Shaneyfelt Dental —Livingston, MT
- $22 - $25 an hour
- Full-time
- Dental office
- HIPAA
- Mid-level
- 401(k)
- Paid time off
Quick Apply
9d
Registered Client Administrative Manager
Steward Partners Global Advisory LLC —Birmingham, AL
- Full-time
- Mid-level
- Office
- Administrative experience
- Health savings account
- Health insurance
Quick Apply
Customer Experience Sales Manager
Dahlberg Portraits —Ames, IA
- $55,000 a year
- Full-time
- Hybrid work
- 5 years
- Mentoring
- In-person
- Health insurance
- 401(k)
Quick Apply
Registered Client Administrative Manager
Steward Partners Global Advisory LLC —Sarasota, FL
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
Assistant Front Office Manager
The Otesaga Resort Hotel —Cooperstown, NY
- $62,500 - $67,500 a year
- Weekends as needed
- Background check
- Mid-level
- Ability to climb stairs
- Free parking
- Paid jury duty
Quick Apply
Client Services Manager
BAYADA Home Health Care —Waite Park, MN
- $62,000 a year
- Adults
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
11d
Customer Service Manager Part Time
Mackenthun's Fine Foods - Minnetrista —Minnetrista, MN
- $18 - $20 an hour
- Part-time
- Google Workspace
- English
- Mid-level
- Referral program
Customer Service and Outbound Sales Manager
CBC Group Inc —Lewisburg, TN
- $60,000 - $75,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health insurance
- 401(k)
Quick Apply
Account Manager-Commercial Lines
Superior Insurance Partners —Mount Sinai, NY
- $55,000 - $75,000 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Commercial
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for manager customer service

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

manager customer service jobs near

Client Manager jobs in Birmingham, AL

Client Manager jobs in Sarasota, FL

Customer Success Manager jobs in Remote

Regional Sales Manager jobs in Cedar Rapids, IA

Manager jobs in Gulfport, MS

Client Manager jobs in Tampa, FL

Client Manager jobs in Fort Lauderdale, FL

Practice Manager jobs in Pittsburgh, PA

Client Success Manager jobs in Austin, TX

Client Manager jobs in King Of Prussia, PA

Client Manager jobs in Richmond, VA

Assistant Front Office Manager jobs in Las Vegas, NV

Medical Assistant 12 Hour jobs in Texas

Office Administrator jobs in Phoenix, AZ

Assistant Front Office Manager jobs in Denver, CO

Assistant Front Office Manager jobs in Miami, FL

Assistant Front Office Manager jobs in Dearborn, MI

Medical Assistant jobs in Avondale, AZ

Safety Manager jobs in Chicago, IL

Customer Service Supervisor jobs in Honolulu, HI

Manager, Customer Service

Saab -
De Witt, NY

Apply Now

Job Details

Full-time
$132,000 - $171,600 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Loan assistance

Qualifications

Managing teams in a customer support role
Leading team collaboration initiatives
Cross-functional team management
Cross-functional communication

Full Job Description

Job Description:

Saab, Inc. is seeking a Customer Service Manager to lead a team responsible for providing front-line support to worldwide customers across our diverse portfolio of civil aviation, security, and defense products and services. The Customer Service Manager leads the definition, development, execution, and continuous improvement of customer service delivery through effective processes, metrics, and team leadership.

The Customer Service team serves as the primary point of contact for customers. Responsibilities include:

Provide a reliable 24 x 7 x 365 single point of contact for customers.
Respond appropriately to customer issues.
Create and maintain records of customer issues from initiation through resolution.
Facilitate communication among various Saab groups to drive resolution of customer issues.
Provide basic support services where possible.
Assign issues to the appropriate experts.
Maintain awareness of each customer's unique requirements and contractual obligations.
Assist Program Managers in continuing and extending support contracts.
Promote customer awareness and a customer-focused culture throughout the organization.
Comply with Saab standard operating procedures (SOPs).

The Customer Service Manager provides leadership, guidance, and oversight to team members as they fulfill this critical function. This position collaborates closely with customers, prospective customers, cross-functional teams, and all levels of management to support service delivery and customer satisfaction. Success in this role requires strong leadership capabilities, expertise in customer service operations, people management experience, and a continuous improvement mindset.

Responsibilities specific to the Customer Service Manager role include:

Manage high-visibility and high-pressure customer issues as the primary escalation point for both customers and internal team members.
Participate in the weekly on-call phone support rotation to support after-hours requests from customers worldwide.
Monitor expiring warranty and extended support contracts and support extension and renewal proposals, as well as new business opportunities.
Measure key customer satisfaction indicators and use results to drive continuous improvement initiatives.
Identify, investigate, and resolve process issues that impact service delivery.
Represent Customer Service in regular customer meetings with Program Management and Product Management, including meetings that may occur outside normal business hours.
Monitor the timely delivery of customer support services.
Communicate and build relationships with Saab colleagues across the United States and around the world.
Develop, mentor, and lead team members as they grow in their careers at Saab.
Assist with the development of quotes for support, spare parts, and repair orders, as needed.
Travel approximately 15% annually, both domestically and internationally.

Compensation Range: $132,000 - $171,600

The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.

Skills and Experience:

Required Qualifications:

Bachelor’s degree with 10+ years of relevant experience working in a team environment, or a Master's degree with 8+ years of experience, or an equivalent combination of education and experience.
Outstanding oral and written communication skills.
Experience leading and managing people in a technical, professional environment.
Highly organized, with the ability to multitask, strong time management skills, and the ability to follow up on action items and requests in a timely manner.
Experience thriving in a fast-paced, decentralized environment.
Comfort working with various levels within the organization.
Ability to influence cross-functional teams without direct authority.
Ability to obtain a Secret Security Clearance, if required.

Desired Qualifications:

Focus on quality and improvement, with an understanding of continuous improvement concepts and principles (e.g., Lean, Six Sigma).
Experience with commercial and defense/military logistics and maintenance principles.

Internal Applicants: In support of open dialogue, employees applying for an internal position are expected to initiate a conversation with their current manager before submitting their application.

Citizenship Requirements:

Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Drug-Free Workplaces:

Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.

Benefits:

Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, a business casual atmosphere and comprehensive benefits.

Highlights include:

Medical, vision, and dental insurance for employees and dependents
Generous paid time off, including 8 designated holidays
401(k) with employer contributions
Tuition assistance and student loan assistance
Wellness and employee assistance resources
Employee stock purchase opportunities
Short-term and long-term disability coverage

About Us:

Saab is a leading defense and security company with an enduring purpose, to help nations keep their people and society safe. Empowered by its 28,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in ten U.S. locations.

Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Affirmative Action employer for protected veterans and individuals with disabilities. Saab is an Equal Employment Opportunity employer, all qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.

Apply Now

Refine Your Search

manager customer service jobs

Manager, Customer Service

Customer Service Operations Manager

[Remote] Customer Success Manager

Regional Sales & Customer Service Manager

Technical Support Manager - HVAC Construction

Crop Insurance Team Manager

Customer Operations/Sales Supervisor

Personal Lines Insurance Account Manager / CSR

Customer Service Manager

Customer Care Supervisor - Commercial Lines

Customer Solutions Manager - Maintenance

Front Office Manager

Registered Client Administrative Manager

Customer Experience Sales Manager

Registered Client Administrative Manager

Assistant Front Office Manager

Client Services Manager

Customer Service Manager Part Time

Customer Service and Outbound Sales Manager

Account Manager-Commercial Lines

I want to receive the latest job alert for manager customer service

Related Searches

Explore jobs in more locations

Job Description:

Skills and Experience:

Benefits:

About Us:

Job Seeker Tools

Employer Tools

Browse

Stay Connected