Top 316355 Manager development training Jobs

Principal Technical Program Manager, Amazon Customer Service
Amazon.com Services LLC —Seattle, WA
- $177,000 - $239,400 a year
- Full-time
- 5 years
- Product management
- Senior level
- AD&D insurance
- Health insurance
11d
Project Manager -Remote
Balyo Inc —Woburn, MA
- $120,000 - $130,000 a year
- Full-time
- Hybrid work
- Background check
- Engineering
- English
- Health savings account
- AD&D insurance
Quick Apply
District Operations Manager (Must be willing to work at SMC's San Jose, CA location)
SMC Corporation of America —San Jose, CA
- From $104,000 a year
- Weekends as needed
- Background check
- Clean driving record
- Up to 50% travel
- Health savings account
- Relocation assistance
Quick Apply
Retail Banking Training & Development Manager
Leader Bank —Arlington, MA
- $80,000 - $110,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Wellness program
- Paid holidays
Quick Apply
Senior Real Estate Development Manager - East, Data Center Supply Solutions
Amazon Data Services, Inc. —Austin, TX
- $155,400 - $210,200 a year
- Full-time
- 7 years
- Travel
- Experience equivalent to degree accepted
- AD&D insurance
- Health insurance
4d
General Manager, Multi-Unit Operator Track at My Fit Foods ( Fitness / Nutrition / Retail )
My Fit Foods —Portland, OR
- $120,000 - $150,000 a year
- Full-time
- Psychology
- Mentoring
- In-person
- Profit sharing
- Relocation assistance
Quick Apply
9d
Category Manager
Buc-ee's —Austin, TX
- $130,000 - $500,000 a year
- Full-time
- Bachelor of Science
- Merchandising
- Mid-level
- Health insurance
- Dental insurance
Sr. Manager, Commercial Training
Agios Pharmaceuticals —Cambridge, MA
- $131,035 - $196,553 a year
- Remote
- 3 years
- Bachelor's degree
- Travel
- Health insurance
Senior Project Manager, Renewable Project Development
Euclid Power —Remote
- $138,000 - $180,000 a year
- Full-time
- Remote
- Senior level
- Health insurance
- Retirement plan
11d
Partner Program Manager
Twilio —Remote
- $116,960 - $171,900 a year
- Remote
- Marketing
- 5 years
- Mid-level
- Paid parental leave
- Health insurance
PMP Certified Project Manager (Remote Position within Wisconsin & Candidate Must Relocate Wisconsin)
Beechwood Computing Limited —Madison, WI
- $97 - $104 an hour
- Contract
- Hybrid work
- Contracts
- Senior level
Quick Apply
11d
Implementation Project Manager - Investment and Asset Management Platforms
Cutter Associates —Remote
- $170,000 - $200,000 a year
- Full-time
- Remote
- Mid-level
- 8 years
- Leadership
- Profit sharing
- Disability insurance
Quick Apply
Real Estate Development Manager
Salted —Remote
- $100,000 - $140,000 a year
- Email
- Organizational skills
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Project/Program Manager with Experience with the US Department of Veterans Affairs
Artemis Connection —Remote
- $70 - $80 an hour
- Contract
- Remote
- 5 years
- Travel
- Senior level
Quick Apply
Program Manager EHR Trainer
SCA Health —Remote
- $112,000 - $125,000 a year
- Full-time
- 3 years
- Continuous improvement
- Mentoring
- Disability insurance
- Health insurance
Strategic Account Manager
Render —Remote
- $180,000 - $260,000 a year
- Full-time
- Remote
- 5 years
- Contracts
- Senior level
- Commuter assistance
- Paid parental leave
Program Manager, Professional Services - East
Airtable —New York, NY
- $179,500 - $221,500 a year
- Remote
- Agile
- Senior level
Quick Apply
Account Manager - Human Nutrition, Vitamins & Carotenoids (Remote - US)
BASF Corporation —Florham Park, NJ
- $128,000 - $160,000 a year
- Remote
- 5 years
- Bachelor's degree
- US work authorization
- Adoption assistance
- Parental leave
Manager, Customer Experience
Model N —Remote
- $145,000 - $195,000 a year
- Full-time
- Remote
- System design
- 8 years
- Analysis skills
- Health insurance
- Dental insurance
Program Manager, Professional Services - West
Airtable —San Francisco, CA
- $179,500 - $221,500 a year
- Remote
- Agile
- Senior level
Quick Apply

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Principal Technical Program Manager, Amazon Customer Service

Amazon.com Services LLC -
Seattle, WA

Apply Now

Job Details

Full-time
$177,000 - $239,400 a year
11 days ago

Benefits

AD&D insurance
Health insurance
Dental insurance
Flexible spending account
RSU
Paid time off
Adoption assistance
Parental leave
Employee assistance program
Vision insurance
401(k) matching

Qualifications

5 years
Product management
Senior level

Full Job Description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience — across all of our CS channels — in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network. Amazon Connect is the cloud-based, AI-powered contact center service that underpins our voice, chat, and messaging channels — and CS is one of its largest and most complex customers. As Connect's capabilities rapidly evolve, CS needs a strategic technical leader to shape how we leverage this service to deliver exceptional customer experiences at global scale.

We are seeking a Principal Technical Program Manager to own the strategic relationship between Amazon Customer Service and Amazon Connect. This leader will define our adoption strategy, identify and prioritize feature requests that unlock value for CS, and partner directly with Connect product and engineering teams to influence their roadmap on our behalf. You will evaluate which Connect capabilities we adopt, which we build around, and how we sequence platform investments to maximize customer impact while managing technical complexity. This role requires a rare combination of deep technical fluency, strategic thinking, and the ability to influence without authority across organizational boundaries.

Key job responsibilities

Define and own the long-term strategy for how Amazon Customer Service leverages Amazon Connect across voice, chat, and messaging channels
Serve as the primary strategic interface between CS and Connect, building strong partnerships with Connect product and engineering leadership
Identify, prioritize, and advocate for CS feature requests with Connect, ensuring our needs are represented in their product roadmap
Evaluate new and existing Connect capabilities to determine adoption, integration, or build-around decisions for CS
Drive cross-functional alignment across CS engineering, operations, and product teams on service adoption sequencing and migration planning
Manage complex technical programs spanning multiple teams and organizations, navigating dependencies and driving accountability for delivery
Write strategic narratives and present to senior leadership to secure alignment on strategy and investment decisions
Stay deeply informed on Connect's product roadmap and emerging capabilities, proactively identifying opportunities to improve CS customer experience

About the team
Amazon Customer Service Network Solutions is responsible for designing, planning, and operating Amazon's global customer service network. Our mission is to transform CS from a cost center into a growth driver by building intelligent systems that anticipate demand, match customers to the right experience, and continuously improve service quality. Our strategy with Amazon Connect is foundational to this mission — Connect powers the channels through which hundreds of millions of customer interactions flow each year.

BASIC QUALIFICATIONS

7+ years of technical product or program management experience
10+ years of working directly with engineering teams experience
5+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules

PREFERRED QUALIFICATIONS

8+ years of hands-on work managing complex technology projects experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 177,000.00 - 239,400.00 USD annually

Apply Now

Refine Your Search

manager development training jobs

Principal Technical Program Manager, Amazon Customer Service

Project Manager -Remote

District Operations Manager (Must be willing to work at SMC's San Jose, CA location)

Retail Banking Training & Development Manager

Senior Real Estate Development Manager - East, Data Center Supply Solutions

General Manager, Multi-Unit Operator Track at My Fit Foods ( Fitness / Nutrition / Retail )

Category Manager

Sr. Manager, Commercial Training

Senior Project Manager, Renewable Project Development

Partner Program Manager

PMP Certified Project Manager (Remote Position within Wisconsin & Candidate Must Relocate Wisconsin)

Implementation Project Manager - Investment and Asset Management Platforms

Real Estate Development Manager

Project/Program Manager with Experience with the US Department of Veterans Affairs

Program Manager EHR Trainer

Strategic Account Manager

Program Manager, Professional Services - East

Account Manager - Human Nutrition, Vitamins & Carotenoids (Remote - US)

Manager, Customer Experience

Program Manager, Professional Services - West

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