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Network Support Analyst

Sunshine Metals, Inc.
Wichita, KS

Quick Apply

Job Details

$72,000 - $92,000 a year
8 days ago

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Equipment troubleshooting
High school diploma or GED
Computer hardware
Desktop (troubleshooting support)
Networking equipment (troubleshooting support)
IP networking
Network infrastructure management
Desktop administration
Peripheral hardware support
Production troubleshooting

Full Job Description

Network Support Analyst

Job Description

We are seeking a Network Support Analyst to join our Enterprise IT Team on-site in Wichita, KS. This is a hands-on, front-line role — you are the eyes, hands, and first response for network, hardware, and end-user issues at the facility, working day to day alongside our Network Analyst and reporting to the IT Manager. Administration and architecture of core infrastructure, cloud platforms, and databases is handled by IT management; this role executes, troubleshoots, and escalates. A successful candidate is comfortable working with both technical and non-technical staff, and around an active production floor.

Company Description

Progressive Alloy and Sunshine Metals—proud members of the Aero Metals Alliance (AMA)—distribute premium aluminum and specialty metals to customers operating globally across the aerospace, defense, space, and semiconductor industries. We serve as fully integrated supply chain partners designed to meet the rigorous demands of leading original equipment manufacturers (OEMs). Our comprehensive service offerings encompass extensive inventory management, state-of-the-art 3-, 4-, and 5-axis CNC machining, waterjet cutting, custom sawing, and the delivery of precision near-net materials.

Job Responsibilities

On-site troubleshooting of PCs, network hardware, printing, and general IT equipment across the facility
Front-line end-user support for technical and non-technical staff — tickets, walk-ups, and day-to-day requests
Day-to-day network monitoring, backups, and alert triage; escalate complex issues to IT management
Active Directory and M365 user administration — account provisioning, permissions, and password resets (not architecture or policy)
Support and troubleshoot network connectivity for production floor equipment and PLC-connected systems
Telecommunication support: phone, mobile devices, and VOIP
Assist with software updates and patch deployment under the direction of IT management
Basic familiarity with AWS-hosted infrastructure and database platforms (MySQL, Microsoft SQL, AWS Aurora & RDS) sufficient to support and escalate issues — administration is handled by IT management or a third-party vendor
Assist with IT projects at other AMA/SMI/PASU locations as needed (occasional travel)
Uphold company security standards in daily work and report anomalies to IT management

Required Qualifications

High school diploma or equivalent required; Associate’s or Bachelor’s degree in a related field a plus but not required
0-5 years of experience in network, hardware, or IT support — we’re glad to train the right person who has strong fundamentals and a good attitude
Excellent communication skills, written and verbal, with the ability to work well with non-technical staff
Working knowledge of core networking technologies (TCP/IP, DNS, DHCP, IPSEC, LDAP, etc.)
Hands-on experience troubleshooting PCs, network hardware, and peripherals
Familiarity with Active Directory and M365 at a user-administration level
Familiarity with Meraki firewalls, VPNs, and IPS, or comparable network hardware
Comfortable working in and around an active production/manufacturing floor (PPE required)
Ability to travel occasionally to other AMA/SMI/PASU locations
Ability to manage multiple support requests and projects simultaneously

Desired Qualifications

Basic familiarity with AWS (Cloud Practitioner level) — administration not required
Basic exposure to relational databases (MySQL and/or Microsoft SQL Server) — enough to support and escalate; day-to-day administration is handled by IT management or a third-party vendor
Linux fundamentals (Debian/Ubuntu and/or RedHat/CentOS)
Scripting exposure (Bash and/or Python)
CompTIA Network+/A+, Cisco CCNA, or AWS Cloud Practitioner — nice to have, not required; hands-on troubleshooting ability matters more to us than certifications
Prior experience in a manufacturing or industrial environment

Physical Requirements

Physical demands can include but not limited to:

Sitting
Standing
Use of hands or fingers
Kneeling/Crawling/Twisting/Balancing
Bending/Climbing
Speaking and Listening
Close vision (sharp vision at 36 inches or less)

Weights to be lifted:

Up to 50 pounds—With assistance and/or of a lifting device

Weights to be pushed/pulled:

Up to 50 pounds—With assistance and/or of a lifting device

Benefits:

401(k)
401(k) Matching
Tuition Reimbursement
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance

Working Conditions

Good working conditions in both office and production-floor environments. Frequent visual and auditory attention is required when working around active production equipment and PLC-connected systems. Requires continuous use of computers and mobile devices to receive, troubleshoot, and document IT requests.

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