Top 839087 Manager program Jobs

Principal Technical Program Manager, Amazon Customer Service
Amazon.com Services LLC —Seattle, WA
- $177,000 - $239,400 a year
- Full-time
- 5 years
- Product management
- Senior level
- AD&D insurance
- Health insurance
10d
Senior Program Manager
Autonodyne LLC —Boston, MA
- $150,000 - $205,000 a year
- Full-time
- Hybrid work
- Computer Science
- 5 years
- Office
- Health savings account
- Health insurance
Quick Apply
Sr. Technical Infrastructure Program Manager, Infra Capacity Delivery, Infra Capacity Delivery
Amazon Data Services, Inc. —Herndon, VA
- $148,700 - $201,200 a year
- Full-time
- 5 years
- Senior level
- Communication skills
- AD&D insurance
- Health insurance
10d
Technical Infrastructure Program Manager, Global Project Standards
Amazon Web Services, Inc. —Seattle, WA
- $127,100 - $172,000 a year
- Full-time
- 3 years
- Product management
- Senior level
- AD&D insurance
- Health insurance
Program Product Manager
Energetiq Technology Inc —Wilmington, MA
- $100,500 - $135,000 a year
- Full-time
- Engineering
- 3 years
- Analysis skills
Grant Program Manager
Faith Foundation Northwest —Washington State
- $50 - $65 an hour
- Part-time
- Remote
- Background check
- 5 years
- Mid-level
Quick Apply
9d
MK1 Lunar Lander Project Manager - PMO - Program Planning & Controls
Blue Origin —Seattle, WA
- $102,721.00 - $156,882.60 a year
- Full-time
- Background check
- DOT physical examination
- Finance
- Paid parental leave
- Paid holidays
AVP - Technical Program Manager
Barclays —Whippany, NJ
- $169,950 - $186,945 a year
- Multiple hires
- Remote
- Microsoft Access
- AWS
- Senior level
- Health insurance
- Dental insurance
Program Manager, UCL
The Uncommon Business —Remote
- $100,000 - $120,000 a year
- Extended hours
- Remote
- Mid-level
- Quality control
- Mentoring
Quick Apply
5d
Estimator/Project Manager
Miller Insulation Co., Inc. —Bismarck, ND
- $70,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Business development experience
- Health savings account
- Health insurance
Quick Apply
Program Manager, In-Line Amplification (ILA) Construction
Elite ICT, LLC. —Champaign, IL
- $115,000 - $125,000 a year
- Full-time
- Hybrid work
- Background check
- Civil engineering
- 7 years
- Health savings account
- Health insurance
Quick Apply
QCM/SSHO ( Qualitiy Control Manager and Site Safety Health Officer)
BryMak & Associates —Groton, CT
- $90,000 - $100,000 a year
- Full-time
- Background check
- CPR Certification
- Engineering
- Health insurance
- Dental insurance
Quick Apply
Project Manager Indiana
cGMPnow —Indianapolis, IN
- $150,000 - $200,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Construction site
- Customer service
- Profit sharing
- Paid training
Sr Project Manager Conveyors
Robbins, A Global TBM Company —Fayetteville, WV
- $100,000 - $110,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- English
- 3 years
- AD&D insurance
- Disability insurance
Quick Apply
Environmental Health & Safety Manager
Agri-Mark/Cabot Creamery Cooperative —Cabot, VT
- $93,000 - $103,000 a year
- Mid-level
- Analysis skills
- Bachelor's degree
- Tuition reimbursement
- 401(k) matching
Quick Apply
Project Manager - II
Bachmann Industries, Inc. —New Gloucester, ME
- $75,000 - $95,000 a year
- Full-time
- Hybrid work
- 5 years
- Team management
- Travel
- Health insurance
- Dental insurance
Quick Apply
Aerospace Program Manager
Crane Aerospace & Electronics —Elyria, OH
- Full-time
- Background check
- 5 years
- Bachelor of Science
- Paid holidays
- Disability insurance
Program Manager
NHK International Corporation —Bowling Green, KY
- From $90,000 a year
- Full-time
- Engineering
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Program Manager
Approved Storage & Waste Hauling —Mount Vernon, NY
- Full-time
- Hybrid work
- Hospital
- Hazmat Endorsement
- Customer service
- Health insurance
- Dental insurance
Quick Apply
3d
Project Manager, Heavy Civil Infrastructure
Onyx Corporation —Acton, MA
- Full-time
- OSHA
- Construction site
- 5 years
- Disability insurance
- Health insurance
Quick Apply

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Principal Technical Program Manager, Amazon Customer Service

Amazon.com Services LLC -
Seattle, WA

Apply Now

Job Details

Full-time
$177,000 - $239,400 a year
10 days ago

Benefits

AD&D insurance
Health insurance
Dental insurance
Flexible spending account
RSU
Paid time off
Adoption assistance
Parental leave
Employee assistance program
Vision insurance
401(k) matching

Qualifications

5 years
Product management
Senior level

Full Job Description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience — across all of our CS channels — in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network. Amazon Connect is the cloud-based, AI-powered contact center service that underpins our voice, chat, and messaging channels — and CS is one of its largest and most complex customers. As Connect's capabilities rapidly evolve, CS needs a strategic technical leader to shape how we leverage this service to deliver exceptional customer experiences at global scale.

We are seeking a Principal Technical Program Manager to own the strategic relationship between Amazon Customer Service and Amazon Connect. This leader will define our adoption strategy, identify and prioritize feature requests that unlock value for CS, and partner directly with Connect product and engineering teams to influence their roadmap on our behalf. You will evaluate which Connect capabilities we adopt, which we build around, and how we sequence platform investments to maximize customer impact while managing technical complexity. This role requires a rare combination of deep technical fluency, strategic thinking, and the ability to influence without authority across organizational boundaries.

Key job responsibilities

Define and own the long-term strategy for how Amazon Customer Service leverages Amazon Connect across voice, chat, and messaging channels
Serve as the primary strategic interface between CS and Connect, building strong partnerships with Connect product and engineering leadership
Identify, prioritize, and advocate for CS feature requests with Connect, ensuring our needs are represented in their product roadmap
Evaluate new and existing Connect capabilities to determine adoption, integration, or build-around decisions for CS
Drive cross-functional alignment across CS engineering, operations, and product teams on service adoption sequencing and migration planning
Manage complex technical programs spanning multiple teams and organizations, navigating dependencies and driving accountability for delivery
Write strategic narratives and present to senior leadership to secure alignment on strategy and investment decisions
Stay deeply informed on Connect's product roadmap and emerging capabilities, proactively identifying opportunities to improve CS customer experience

About the team
Amazon Customer Service Network Solutions is responsible for designing, planning, and operating Amazon's global customer service network. Our mission is to transform CS from a cost center into a growth driver by building intelligent systems that anticipate demand, match customers to the right experience, and continuously improve service quality. Our strategy with Amazon Connect is foundational to this mission — Connect powers the channels through which hundreds of millions of customer interactions flow each year.

BASIC QUALIFICATIONS

7+ years of technical product or program management experience
10+ years of working directly with engineering teams experience
5+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules

PREFERRED QUALIFICATIONS

8+ years of hands-on work managing complex technology projects experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 177,000.00 - 239,400.00 USD annually

Apply Now

Refine Your Search

manager program jobs

Principal Technical Program Manager, Amazon Customer Service

Senior Program Manager

Sr. Technical Infrastructure Program Manager, Infra Capacity Delivery, Infra Capacity Delivery

Technical Infrastructure Program Manager, Global Project Standards

Program Product Manager

Grant Program Manager

MK1 Lunar Lander Project Manager - PMO - Program Planning & Controls

AVP - Technical Program Manager

Program Manager, UCL

Estimator/Project Manager

Program Manager, In-Line Amplification (ILA) Construction

QCM/SSHO ( Qualitiy Control Manager and Site Safety Health Officer)

Project Manager Indiana

Sr Project Manager Conveyors

Environmental Health & Safety Manager

Project Manager - II

Aerospace Program Manager

Program Manager

Program Manager

Project Manager, Heavy Civil Infrastructure

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