HOW TO APPLY
Please create an account in our job portal by clicking the “Apply” button at this link:
https://secure.entertimeonline.com/ta/PayServ201002.careers?ApplyToJob=520429587&full_apply=&jobid=520429587
ABOUT GLDN
GLDN is a direct-to-consumer jewelry brand that blends craft and technology to bring delight and connection through meaningful, personalized pieces. We design, manufacture, and ship from our headquarters in La Conner, Washington. We’re growing, and the Systems team needs to grow with us.
THE ROLE
We’re hiring a Business Systems Analyst to serve as the execution and support layer of our Business Systems team. You’ll drive projects from requirements through implementation, translate business needs into system configurations, and keep GLDN’s core platforms, including Odoo, Shopify Plus, ShipStation, and UKG, reliable and well-integrated. You’ll be the primary liaison between business stakeholders and what our systems can actually do, providing day-to-day support and troubleshooting as issues get escalated to you, and making sure nothing lives only in one person’s head by keeping documentation and SOPs current. This is a primarily remote role, with travel to our La Conner, WA headquarters required for onboarding and up to once per quarter thereafter.
If you love translating business needs into clean system configurations and turning a one-off fix into a permanent process — and you also love working in a casual, fun-loving and hard-working environment — keep reading.
JOB SPECS
Department: Business Systems
Reports To: Head of Business Systems
Supervises: None (individual contributor)
FLSA Status: Non-exempt, depending on exact pay rate
Pay Scale: $75,000–$95,000
Location: Remote, with required travel to La Conner, WA for onboarding and up to once per quarter thereafter
Schedule: Full-time
Benefits: Health insurance with HSA option (80% employer paid), employee paid Dental and Vision, 401(k), flexible PTO including holidays, employee jewelry discount, parental leave
KEY RESPONSIBILITIES
Systems Project Management
● Own project execution from requirements gathering through go-live and post-launch support
● Develop project plans, timelines, and status reporting for systems initiatives
● Coordinate cross-functional stakeholders to define requirements and validate solutions
● Manage UAT processes, issue tracking, and deployment workflows
● Escalate risks and blockers to the Head of Business Systems with recommended actions
● Maintain a prioritized backlog of system enhancements and bug fixes
ERP & Platform Support
● Serve as the initial escalation support for system issues, configurations, and user questions
● Troubleshoot and resolve operational issues across core platforms as escalated by the IT Specialist or other stakeholders
● Configure and maintain system settings, workflows, and automations in Odoo
● Support Shopify Plus storefront operations, app integrations, and order flow
● Assist with UKG configuration for HR and payroll workflows
● Partner with the data team on integration points with Snowflake and reporting tools
Process Documentation & Standardization
● Build and maintain the business systems SOP library
● Document system configurations, integration mappings, and decision logic
● Standardize workflows and ensure consistency across departments
● Audit system usage and process adherence, recommending improvements
● Create and maintain training materials for end users
Data Integrity & System Optimization
● Monitor and maintain data quality across all business systems
● Support the data team in identifying and resolving data discrepancies between platforms
● Recommend and implement system optimizations to reduce manual work and errors
● Support data migration efforts for new system implementations
● Ensure master data standards are followed across teams
Vendor & Integration Support
● Coordinate with software vendors and implementation partners on day-to-day technical issues
● Support vendor evaluations with materials and documentation
● Maintain documentation of all active integrations, APIs, and data flows
● Test and validate vendor-delivered configurations and customizations
● Track vendor support tickets and escalate unresolved issues
QUALIFICATIONS
Required
● 3+ years of experience in business systems analysis, ERP administration, or a similar systems/implementation role
● Hands-on configuration experience with an ERP platform (Odoo experience strongly preferred), and comfort working across multiple connected systems
● Demonstrated ability to manage a systems project end-to-end, from requirements gathering through UAT, go-live, and post-launch support
● Strong troubleshooting skills, with experience tracing data discrepancies across integrated systems back to their root cause
● Excellent documentation habits; comfortable building and maintaining SOPs, configuration records, and training materials
Preferred
● Experience with Shopify Plus, ShipStation, or UKG in a configuration or support capacity
● Familiarity with data integration points between operational systems and a data warehouse (e.g., Snowflake)
● Experience working directly with software vendors and implementation partners
● Background in a DTC, ecommerce, or manufacturing environment
● Prior experience supporting a business systems or IT function with no full-time dedicated developer/architect on staff
SKILLS
● Systems configuration and troubleshooting across ERP, ecommerce, and HR/payroll platforms
● Project management: planning, timelines, UAT, and status reporting
● Process documentation and SOP creation
● Data integrity and root-cause analysis across connected systems
● Clear communication with both technical and non-technical stakeholders
● Vendor and integration management
WHAT YOUR FIRST 90 DAYS LOOK LIKE
Month 1: Learn GLDN’s core systems (Odoo, Shopify Plus, ShipStation, UKG), current documentation, and open support backlog; shadow the IT Specialist and Head of Business Systems
Month 2: Take ownership of day-to-day system support and the enhancement backlog; begin closing gaps in SOP documentation
Month 3: Fully own a systems project end-to-end and serve as the primary point of contact for platform support and stakeholder requests
SUCCESS METRICS (FIRST 12–18 MONTHS)
● Systems projects delivered on time, on scope, with clear documentation
● High system uptime and rapid resolution of operational issues
● Clean, accurate data across all core platforms
● Well-maintained SOPs and system documentation
● Effective stakeholder communication throughout project lifecycles
● Smooth integrations between primary business systems and supporting tools, excluding the data warehouse and BI systems
WHAT YOU’LL GAIN
● Ownership of business systems execution at a growing, tech-forward DTC brand
● Direct partnership with the Head of Business Systems and cross-functional leaders across Operations, Finance, Data, and HR
● The chance to build, not just maintain, the systems and processes that scale with the company
HOW TO APPLY
Create an account and apply on our website here: https://secure.entertimeonline.com/ta/PayServ201002.careers?ApplyToJob=520429587&full_apply=&jobid=520429587
We want to hear from people who are genuinely excited about this opportunity. Please submit your resume along with written responses to all 3 questions below. There are no wrong answers — we’re looking for how you think.
A cover letter is welcome but optional. Your answers to these questions are what matter most to us.
- Describe a systems project you’ve led from requirements through go-live, including a moment where your original plan changed and how you managed the stakeholders affected by that change.
- Share your hands-on experience configuring or troubleshooting an ERP system, including an example of tracing a data discrepancy back to its root cause across at least two connected systems.
- Share an example of a recurring support issue you turned into a permanent fix or SOP, rather than simply applying repeated fixes.
DIVERSITY, EQUITY, INCLUSION
At GLDN, we take a lot of things personally… and we like it that way! We are committed to inclusion across race, gender, age, religion, identity, and experience, to name a few. We believe that diversity, equity and inclusion isn’t only what’s ethically right, it’s what works to create better ideas, a stronger team with deeper relationships, and the most delight in our hearts. We honor and cherish our team, customers, and everyone else for being their true, unique selves. People of all races, ages, identities, religions and other diverse candidates are encouraged to apply!
EQUAL OPPORTUNITY STATEMENT
GLDN is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
REASONABLE ACCOMMODATIONS
GLDN is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need accommodations during the application or interview process, please let us know.
Note: At any time, with or without notice, GLDN reserves the right to add, delete, or change the position’s requirements.
HOW TO APPLY
Please create an account in our job portal by clicking the “Apply” button at this link:
https://secure.entertimeonline.com/ta/PayServ201002.careers?ApplyToJob=520429587&full_apply=&jobid=520429587
Pay: $75,000.00 - $95,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Vision insurance
Work Location: Hybrid remote in La Conner, WA 98257
