JOB DESCRIPTION
MDMS/AMI Administrator
Department: T&D Innovation & Modernization
Salary Grade: G06
Minimum Midpoint Maximum
$78,537 - $106,024 - $133,511
SUMMARY:
The AMI (Advanced Metering Infrastructure) Head End/MDMS (Meter Data Management System) Administrator is responsible for the operation, maintenance, and optimization of the AMI Head End System and MDMS platforms. This role ensures accurate and reliable data collection, processing, and integration across utility operations to support accurate billing, analytics, and customer operations functions. The administrator also collaborates with IT, utility teams and the software vendor (Itron) to resolve system issues and implement system upgrades or enhancements.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
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System Administration
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Manage the daily operation and performance of the AMI Head End and MDMS platforms.
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Monitor and troubleshoot system alerts, data transmission issues, and communication with field devices.
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Oversee system integrations with other platforms (e.g., billing, customer information systems, GIS, and outage management systems).
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Data Management
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Validate, analyze, and process meter data to ensure accuracy and timeliness for billing and reporting.
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Perform periodic audits and reconciliations of data between systems to identify discrepancies.
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Develop and maintain workflows for efficient data collection and processing.
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System Upgrades and Maintenance
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Plan and execute upgrades, patches, and configuration changes for the AMI Head End and MDMS systems.
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Collaborate with vendors and internal teams to implement system enhancements.
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Ensure compliance with industry standards, cybersecurity requirements, and regulatory guidelines.
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Technical Support
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Provide technical support to internal teams, including billing, customer service, and field operations.
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Respond to and resolve system issues, including communication failures and data inconsistencies.
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Develop and maintain documentation, including system configurations, workflows, and troubleshooting guides.
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Project Management and Collaboration
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Participate in AMI-related projects, including new deployments, system expansions, and integrations.
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Work closely with IT, operations, and third-party vendors to align AMI solutions with business needs.
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Train end users and stakeholders on the effective use of the MDMS and Head End systems.
COMPETENCIES:
- Advanced project and program management skills
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Expertise in grid modernization and AMI technologies
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Advanced technical skills
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Expertise in managing IT systems that are critical to the daily customer billing and customer operations processes
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Expertise and understanding of billing processes and requirements
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Expertise managing high volumes of data through the full lifecycle (collection, validation, distribution to other systems and storage/retention)
- Strong interpersonal, collaboration, and communication skills for stakeholder engagement
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Ability to work in cross-functional teams including maintaining an effective relationship with the software provider
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Ability to prioritize, schedule, organize, focus on, and complete work
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Ability to respond to critical system/data issues in an urgent and effective manner
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Ability to multi-task and effectively manage time in a dynamic environment
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Ability to analyze successes and failures to identify opportunities for improvement
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Ability to maintain positive and productive working relationships with various individuals and groups
QUALIFICATIONS
MINIMUM EDUCATION AND/OR EXPERIENCE:
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Bachelor's degree in Computer Science, Information Technology, Electrical Engineering, or a related field.
- 3 to 5 years of experience with AMI systems, MDMS platforms, or utility operations or equivalent combination of education and/or experience related to the discipline.
Certifications (Preferred)
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Relevant AMI/MDMS certifications (e.g., Itron, OpenWay,).
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IT certifications (e.g., CompTIA Network+, Microsoft Azure Fundamentals).
COMMUNICATION SKILLS:
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Exceptional written and verbal communication skills
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Ability to translate technical concepts into actionable insights for non-technical audiences.
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Ability to effectively listen and get clarification to respond to a wide range of questions
TECHNICAL SKILLS:
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Proficiency with AMI Head End systems (e.g., Itron, Landis+Gyr, Silver Spring, or similar platforms).
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Experience with MDMS software (e.g., Siemens EnergyIP, Oracle MDMS, or equivalent).
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Strong knowledge of SQL, database management, and data analytics tools.
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Familiarity with networking concepts, APIs, and system integrations.
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Understanding of utility operations, including metering, billing, and distribution systems.
PHYSICAL DEMANDS:
Ability to sit up to 2/3 of the time and to stand, walk, and stoop up to 1/3 of the time. Regularly required to sit, talk and listen for long periods of time. Good vision and ability to adjust focus is required. Manual dexterity is required. Must occasionally lift and/or move up to 10 pounds. May be required to work significant amounts of overtime. Some travel is required.
WORK ENVIRONMENT:
Office environment.
SAFETY AND ADA STATEMENT
Safety Statement:
Safety is a core value at (TXNM Energy/PNM/TNMP) and our vision, "everyone goes home safe", reflects our commitment to promoting an environment conducive to learning, improving and building safety practices. Our safety value is built upon the belief that every employee deserves to work in an environment free from harm.
Americans with Disabilities Act (ADA) Statement:
If you require assistance with the job application process due to a disability, please contact HR ADA Analyst, at 505-241-4627.
