Top 1513 Mgr provisioning Jobs

Operations Manager - VoIP Communications Company
Axxess Networks —Blue Bell, PA
- $85,000 - $100,000 a year
- Full-time
- 3 years
- Supervising experience
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
Lead Identity Access Management (IAM) Engineer/Architect
Financial Industry Regulatory Authority, Inc. —Washington, DC
- $111,400 - $242,600 a year
- Extended hours
- Hybrid work
- Computer science
- 7 years
- Computer Science
- Paid jury duty
- Commuter assistance
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Operations & Technology Manager
MARU —San Leandro, CA
- $85,000 - $95,000 a year
- Weekends as needed
- Hybrid work
- Spanish
- Google Workspace
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
9d
Data and Applications Manager - Everett - Full Time
Compass Health —Everett, WA
- Full-time
- Background check
- 7 years
- Computer literacy
- 403(b) matching
- Paid holidays
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IT Manager
Thoma-Sea Marine Constructors, LLC —Houma, LA
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Lead HVAC Installer
Merino Energy —San Francisco, CA
- $85,000 - $120,000 a year
- Full-time
- Background check
- Construction site
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Clinical Supervisor/Therapist - Walled Lake
Therapeutics, LLC —Walled Lake, MI
- $35 - $40 an hour
- 8 hour shift
- Addiction Medicine
- LPC
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
3h
Manager-Cloud Security/CNAPP
Health Care Service Corporation —Richardson, TX
- $102,000 - $184,300 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Engineering
13d
Lead Associate Principal, Security Engineering
Options Clearing Corporation —Chicago, IL
- $145,200 - $236,700 a year
- Full-time
- Hybrid work
- 5 years
- System design
- Senior level
- Health insurance
- Dental insurance
Product Manager (Senior-Level, Individual Contributor)
Nuve Controls LLC —Tustin, CA
- $135,000 - $165,000 a year
- Full-time
- Hybrid work
- 5 years
- AWS
- Product management
Quick Apply
Lead Associate Principal, Cloud Engineering
Options Clearing Corporation —Chicago, IL
- $143,300 - $228,200 a year
- Full-time
- Hybrid work
- 7 years
- Computer Science
- System design
- Health insurance
- Dental insurance
Manager, Systems and Database Engineering
Pepperdine University —Remote
- $145,000 - $172,000 a year
- Online Application
- Remote
- Computer science
- Computer Science
- 5 years
Supervisor, IT Service Delivery & Customer Experience
High Liner Foods —Portsmouth, NH
- Hybrid work
- Oracle
- Microsoft Outlook
- Mid-level
- Dental insurance
- Vision insurance
Product Manager - Telecom Expense Management Software
MetTel —New York, NY
- Up to $165,000 a year
- 7 years
- Engineering
- Mid-level
Quick Apply
Service Desk Lead - Enterprise IT
Inktel Contact Center Solutions —Doral, FL
- $70,000 - $80,000 a year
- Full-time
- 7 years
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
Sales & Business Development Manager (Telecom Solutions)
Acentury Americas —Frisco, TX
- $70,000 - $85,000 a year
- Full-time
- Hybrid work
- Computer Science
- Up to 50% travel
- 5 years
- Paid holidays
- Health insurance
Quick Apply
8d
End User Services Manager
Tepa LLC —Alexandria, VA
- $115,000 - $135,000 a year
- Full-time
- Hybrid work
- Office
- Analysis skills
- Supervising experience
- Health savings account
- Paid holidays
Quick Apply
6d
Manager of Technology
Yardmaster, Inc. —Blacklick, OH
- $75,000 - $85,000 a year
- Full-time
- Computer Science
- 5 years
- ERP systems
- Dental insurance
- 401(k)
Quick Apply
IT Mobility & Asset Manager
TurnPoint Services —Louisville, KY
- Temporary
- Mid-level
- In-person
- Business
Quick Apply
13d
Manager - Software Development
Penske Truck Leasing and Logistics —Reading, PA
- Computer science
- Azure
- Computer Science

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Operations Manager - VoIP Communications Company

Axxess Networks
Blue Bell, PA

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Job Details

Full-time
$85,000 - $100,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
401(k) matching
Life insurance

Qualifications

Operational analysis
Teamwork
Operational management
Team development
Data analytics
Budgeting

Full Job Description

Position Summary

The Operations Manager is responsible for overseeing the daily operational functions of a VoIP communications company, ensuring the efficient delivery, implementation, support, and maintenance of voice, data, UCaaS, CCaaS, SIP, and networking services. This role manages operational staff, drives process improvements, maintains service quality standards, and ensures customer satisfaction while supporting company growth objectives.

Essential Duties and Responsibilities

Operational Management

Oversee day-to-day operations of service delivery, provisioning, installations, and customer support.

Manage operational workflows for VoIP, UCaaS, CCaaS, SIP trunking, internet connectivity, and networking services.

Ensure timely completion of customer implementations, moves, adds, changes, and disconnects.

Monitor operational KPIs and service performance metrics.

Develop and implement policies, procedures, and best practices to improve efficiency.

Team Leadership

Manage and mentor Operations Coordinators, Provisioning Specialists, Engineers, and Technical Support personnel.

Conduct performance reviews and establish employee development plans.

Schedule workloads and allocate resources to meet customer and business demands.

Foster a culture of accountability, collaboration, and continuous improvement.

Customer Service & Vendor Relations

Serve as an escalation point for operational and service-related issues.

Work closely with customers to ensure successful service delivery and issue resolution.

Coordinate with carriers, vendors, and technology partners regarding installations, outages, and service delivery.

Maintain strong relationships with key suppliers and service providers.

Process Improvement & Compliance

Identify opportunities to streamline workflows and improve operational performance.

Ensure compliance with company policies, regulatory requirements, and industry standards.

Maintain accurate operational records and documentation.

Participate in audits and operational reviews.

Project Management

Lead operational projects including system upgrades, migrations, and process improvements.

Coordinate cross-functional initiatives involving sales, engineering, IT, and customer support teams.

Track project timelines, budgets, and deliverables.

Reporting & Analytics

Prepare operational reports and dashboards for executive leadership.

Analyze service metrics, ticket trends, implementation timelines, and customer satisfaction scores.

Recommend operational improvements based on data analysis

Education

Bachelor's degree in Business Administration, Telecommunications, Information Technology, or related field preferred.

Equivalent combination of education and experience may be considered.

Experience

5+ years of operations management experience within telecommunications, VoIP, UCaaS, MSP, or technology services.

3+ years of supervisory or management experience.

Experience managing service delivery, provisioning, and customer support operations.

Technical Knowledge

Strong understanding of:

VoIP technologies

SIP Trunking

Hosted PBX platforms

UCaaS solutions

CCaaS solutions

Network infrastructure

Internet connectivity services

Telecom provisioning processes

Number porting procedures

Skills & Abilities

Excellent leadership and team management skills.

Strong organizational and project management abilities.

Exceptional problem-solving and decision-making skills.

Ability to manage multiple priorities in a fast-paced environment.

Strong written and verbal communication skills.

Proficiency with CRM, ticketing, and project management systems.

Advanced Microsoft Office skills, particularly Excel.

Preferred Qualifications

Experience with telecom platforms such as:

BroadSoft/BroadWorks

RingCentral

Zoom Phone

Microsoft Teams Voice

8x8

NetSapiens

PMP or project management certification.

ITIL certification.

Telecom industry certifications.

Key Performance Indicators (KPIs)

Customer implementation timelines

Service delivery accuracy

Ticket resolution times

Customer satisfaction scores

Operational efficiency metrics

Team productivity and utilization

Number port completion rates

SLA compliance

Vendor performance management

Physical Requirements

Ability to sit, stand, and work at a computer for extended periods.

Occasional travel to customer locations, company offices, and industry events.

Ability to lift up to 25 pounds occasionally.

Pay: $85,000.00 - $100,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off

Work Location: In person

Quick Apply

Refine Your Search

mgr provisioning jobs

Operations Manager - VoIP Communications Company

Lead Identity Access Management (IAM) Engineer/Architect

Operations & Technology Manager

Data and Applications Manager - Everett - Full Time

IT Manager

Lead HVAC Installer

Clinical Supervisor/Therapist - Walled Lake

Manager-Cloud Security/CNAPP

Lead Associate Principal, Security Engineering

Product Manager (Senior-Level, Individual Contributor)

Lead Associate Principal, Cloud Engineering

Manager, Systems and Database Engineering

Supervisor, IT Service Delivery & Customer Experience

Product Manager - Telecom Expense Management Software

Service Desk Lead - Enterprise IT

Sales & Business Development Manager (Telecom Solutions)

End User Services Manager

Manager of Technology

IT Mobility & Asset Manager

Manager - Software Development

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