Top 1468 Mgr tech ops Jobs

Customer Service Operations Supervisor
Giggle Fiber, LLC —Monrovia, CA
- $70,000 a year
- Weekends as needed
- Microsoft Excel
- 5 years
- English
- Health insurance
- Dental insurance
Quick Apply
13d
Assistant Manager, Tech Ops
Carnival Cruise Line —Miami, FL
- Full-time
- 5 years
- Office
- Bachelor's degree
- Employee stock purchase plan
- Paid holidays
11d
Finance and Ops Program Mgr
University of Colorado —Colorado Springs, CO
- $72,000 - $82,534 a year
- Full-time
- Hybrid work
- Finance
- University
- Bachelor's degree
- Travel reimbursement
- Paid jury duty
Sr. Program Mgr., Reverse Logistics Ops Integration, Relo Ops Integration
Amazon.com Services LLC —Nashville, TN
- $104,100 - $160,000 a year
- Full-time
- Travel
- Senior level
- Business
- AD&D insurance
- Health insurance
Tech Transfer Scientist, Technical Ops
EMD-Merck US —Madison, WI
- $74,500 - $121,700 a year
- Full-time
- Bachelor's degree
- US work authorization
- Organizational skills
Quick Apply
Director of Financial Planning and Analysis, Commercial Manufacturing and Tech Ops
Vertex Pharmaceuticals —Boston, MA
- $182,400 - $273,600 a year
- Full-time
- Hybrid work
- Management
- Writing skills
- Office
- Loan repayment program
- Dental insurance
IT Manager, Ops Tech Solutions Delivery
Amazon.com Services LLC —Niagara Falls, NY
- $116,800 - $160,000 a year
- Full-time
- Computer Science
- Analysis skills
- Continuous improvement
- Paid parental leave
- AD&D insurance
IT Manager, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Garner, NC
- $116,800 - $160,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Travel
- Paid parental leave
- AD&D insurance
Manager, Tech Ops Engineer
Scientific Games —Columbus, OH
- $125,000 a year
- Full-time
- Computer science
- Computer Science
- Mentoring
Customer Success Operations Analyst
OpenSesame —Remote
- $110,000 - $120,000 a year
- Remote
- Mid-level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Remote Client Service Associate - Wealth Management (RIA/Broker-Dealer)
Reshape Wealth —Remote
- $80,000 - $105,000 a year
- Full-time
- Remote
- Mid-level
- 2 years
- Paid holidays
- Health insurance
Quick Apply
Manager Strategy & Ops - US P&A
eBay Inc. —San Jose, CA
- $135,200 - $180,500 a year
- Full-time
- Bachelor of Science
- SQL
- Analysis skills
- Paid time off
- Parental leave
Flex Installer
NuCO2 Management LLC —Cleveland, OH
- Urgently hiring
- CDL B
- Clean driving record
- Hazmat Endorsement
Quick Apply
Automotive Technician
Good Chevrolet —Renton, WA
- $50 - $65 an hour
- Full-time
- ASE Certification
- Clean driving record
- Dealership
- Paid holidays
- Health insurance
Quick Apply
Sales Development Representative (Automotive SaaS & Marketing Services)
Affinitiv —Tampa, FL
- 11+ years
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
Install Technician
Go Fast Campers —Manhattan, MT
- Full-time
- Mid-level
- 3 years
- In-person
- Health insurance
- Dental insurance
Quick Apply
Demand Generation Manager
CentralReach —Holmdel, NJ
- $100,000 - $125,000 a year
- Full-time
- Hybrid work
- 6 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid parental leave
- Health insurance
Quick Apply
Senior Network Engineer
Sierra Central Credit Union —Yuba City, CA
- $120,000 - $138,000 a year
- 8 hour shift
- Computer science
- 7 years
- Computer Science
- Health savings account
- Paid holidays
Quick Apply
6d
Principal Project Management & Planning Analyst
Northrop Grumman —Melbourne, FL
- $81,400 - $122,000 a year
- Overtime
- Office
- Master's degree
- Bachelor's degree
- Paid holidays
- Disability insurance
Portfolio Manager-NPI
Jubilant HollisterStier Spokane —Spokane, WA
- $116,250 - $170,500 a year
- Online Application
- 7 years
- SharePoint
- Manufacturing
- Health savings account
- AD&D insurance

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Customer Service Operations Supervisor

Giggle Fiber, LLC
Monrovia, CA

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Job Details

Full-time
$70,000 a year
13 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Performance reviews
Customer communication
Microsoft Excel
Operations management
Spreadsheets
English
Frontline customer support management
Team development
Supervising experience
Leading team collaboration initiatives
Telecommunication
Productivity software
Call center management
Team motivation (leadership skill)
Technical Proficiency

Full Job Description

Position: Customer Service Operations Supervisor

About: Giggle Fiber

Giggle Fiber, based in Monrovia, CA, is an Internet Service Provider (ISP) offering high-speed fiber and coax services to residents and businesses in the San Gabriel Valley. Our customers are our top priority, and we are proud of our excellent reviews on Yelp.

This is an onsite, full-time position located at our corporate office in Monrovia, CA. The role offers a base salary plus sales commission and health benefits.

Job Summary:

The Customer Service & Operations Supervisor is responsible for overseeing the customer service experience and operational goals for all Giggle Fiber products and services. You will lead and manage a team of Customer Service Representatives and Lobby Representatives, ensuring our customers receive the highest quality support.

Core Responsibilities:

Lead Customer Service: Oversee the team's exceptional customer service across all platforms, including maintaining an active and positive social media presence, and providing excellent support via telephone, chat and email.
Team Leadership: Supervise, motivate, and assess a team of Customer Service and Lobby Representatives.
Quality Assurance: Monitor and evaluate calls to ensure our quality standards are met. Conduct regular quality coaching sessions with team members to ensure customer interactions are efficient and effective.
Operational Management: Maintain and update call center policies and procedures. Oversee our storefront operations, including processing checks and managing the cash register.
Issue Resolution: Serve as a key liaison to other departments, including Dispatch, NOC, Sales, and Tech Ops, to resolve customer escalations.
Reporting: Process weekly and monthly reports and provide regular updates on team progress and performance to management.
Support Special Projects: Participate in and support various projects and initiatives as assigned by management to advance department and company goals.

Required Qualifications:

Leadership: Proven ability to lead and motivate staff with minimal oversight.
Communication: Excellent written and verbal communication skills in English.
Adaptability: A quick learner who can adapt to a fast-paced and changing business environment.
Technical Skills: Proficient in the Microsoft Office Suite with a high level of expertise in Microsoft Excel.
Problem-Solving: Strong initiative and a sense of urgency to follow through on tasks until completion.

Experience:

5–7 years of experience in a comprehensive call center operation.
2–3 years in a supervisor or manager role.
Experience working in a cable or telecom call center is preferred.
Expanded knowledge of cable or telecom products and services is preferred.
Education: A Bachelor’s degree is preferred, or an equivalent combination of education and experience.

Additional Details:

Job Type: Full-time, Onsite.
Sales and other commissions available.
Schedule: Monday to Friday, with weekend availability as needed.
Location: Monrovia, CA 91016. Reliable commute or plans to relocate are required.

Job Type: Full-time

Pay: $70,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

mgr tech ops jobs

Customer Service Operations Supervisor

Assistant Manager, Tech Ops

Finance and Ops Program Mgr

Sr. Program Mgr., Reverse Logistics Ops Integration, Relo Ops Integration

Tech Transfer Scientist, Technical Ops

Director of Financial Planning and Analysis, Commercial Manufacturing and Tech Ops

IT Manager, Ops Tech Solutions Delivery

IT Manager, Ops Tech Solutions (OTS)

Manager, Tech Ops Engineer

Customer Success Operations Analyst

Remote Client Service Associate - Wealth Management (RIA/Broker-Dealer)

Manager Strategy & Ops - US P&A

Flex Installer

Automotive Technician

Sales Development Representative (Automotive SaaS & Marketing Services)

Install Technician

Demand Generation Manager

Senior Network Engineer

Principal Project Management & Planning Analyst

Portfolio Manager-NPI

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