Top 430521 Microfocus support manager Jobs

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Manager, Site Support #2358

Pivotal Talent Search -
New York, NY

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Job Details

Full-time
$110,000 - $170,000 a year

Qualifications

Vendor relationship building
Managing technical support teams
iOS support
Team supervision
Managing teams in a customer support role
Operational management
iOS
Windows
Frontline customer support management
Global team management
Supervising experience
Computer hardware
Collaborative technology platforms
Leading team collaboration initiatives
IT department experience

Full Job Description

Overview
At this time, sponsorship or immigration-related employment support is not available for this position.

The Manager, Corporate Site Support is responsible for leading IT operations across global corporate office locations while overseeing managed service support for the global service desk. This role drives operational excellence, enhances the end-user experience, and ensures reliable technology support across office environments. The ideal candidate brings strong leadership, strategic thinking, and hands-on technical expertise, with the ability to support both enterprise operations and executive-level technology needs.

Responsibilities

Leadership & Strategy

Partner with IT leadership, business stakeholders, and product teams to develop and execute support strategies that enhance the employee experience across corporate sites
Foster a culture of collaboration, accountability, and continuous improvement across site support and service desk teams
Lead process improvement initiatives across incident management, problem management, and service delivery

Operational Management

Oversee day-to-day IT operations across corporate sites, ensuring timely resolution of incidents and service requests
Identify trends and implement proactive solutions to reduce recurring issues and improve first-contact resolution
Own vendor and managed service relationships supporting the global service desk
Define and monitor SLAs, KPIs, and governance processes to ensure consistent service delivery
Oversee escalation processes between service desk and technical support teams
Manage hardware, peripherals, and site technology inventory across office locations
Ensure compliance with IT security, governance, and regulatory standards
Drive automation, self-service adoption, and service optimization initiatives
Lead audits, service reviews, and quality improvement plans
Identify technical skill gaps and support training and development initiatives for support teams
Coach and develop technicians, analysts, and support staff

Executive & VIP Support

Provide high-touch support for executive leadership both onsite and remotely
Ensure high availability and reliability of collaboration technologies, conference room systems, and executive support tools

Travel & Availability

Travel up to 10% annually across domestic and international office locations as needed for audits, executive support, and project rollouts
Provide extended-hour support during critical incidents, executive meetings, system upgrades, or business-critical events as needed

Qualifications

Required

Bachelor’s degree in Information Technology, Computer Science, or related field preferred
3+ years of experience in IT operations, end-user support, or enterprise technology services
1+ year of leadership experience managing technical teams, vendors, or service operations
Experience managing corporate site support and service desk operations within a global or multi-site environment
Strong knowledge of IT service management, hardware/software lifecycle management, and collaboration technologies
Experience supporting both Microsoft Windows and Apple iOS environments
Strong communication, leadership, and organizational skills

Preferred

Experience with ServiceNow, Jira, or similar enterprise platforms
Certifications such as ITIL Foundation, CompTIA A+, or equivalent
Familiarity with cybersecurity best practices and compliance standards

Quick Apply

Refine Your Search

microfocus support manager jobs

Manager, Site Support #2358

Client Support Manager

Category Manager

Community Support Manager

Customer Support Manager-Tier 2 (Austin, TX)

Senior ERP Support Manager

Customer Support Manager

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Customer Success Manager

Collections Manager

[Remote] Customer Success Manager

Manager, Commercial Customer Support

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Customer Service Manager

Customer Service Operations Manager

Customer Support Manager - Americas

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