Top 436954 Microfocus support manager Jobs

Manager, Retention
Housecall Pro —Remote
- $51,900 - $82,500 a year
- Full-time
- Remote
- Sales
- Mid-level
- Bachelor's degree
- Paid parental leave
- Paid holidays
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Community Support Manager
Raya App —Remote
- Weekends as needed
- Remote
- Mid-level
- Continuous improvement
- Conflict management
Customer Support Manager-Tier 2 (Austin, TX)
Accruent —Remote
- $76,700 - $128,100 a year
- Remote
- 5 years
- Mentoring
- Organizational skills
Client Success Manager
PatientNow —Remote
- $70,000 - $90,000 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- Communication skills
Quick Apply
Customer Service Manager
ClearOne Advantage —Remote
- Full-time
- Remote
- Mid-level
- Supervising experience
- Bachelor's degree
Quick Apply
Collections Manager
Cardiff —Remote
- Full-time
- Remote
- Mid-level
- 3 years
- Continuous improvement
- Paid holidays
- Health insurance
Quick Apply
Customer Success Manager
Reveleer —Remote
- $100,000 - $110,000 a year
- Full-time
- Remote
- 5 years
- Research
- Presentation skills
- Health insurance
- Dental insurance
Quick Apply
Operations Manager
Tushy —Remote
- $70,000 - $80,000 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- Organizational skills
- Commuter assistance
- Paid holidays
Quick Apply
Client Support Manager
Opus —Remote
- From $30,000 a year
- Full-time
- Remote
- HIPAA
- English
- Mid-level
- Paid time off
- Referral program
Quick Apply
1d
[Remote] Customer Success Manager
Convoso —Remote
- $75,000 - $90,000 a year
- Full-time
- Remote
- Google Workspace
- 5 years
- Travel
- Free parking
- Paid training
Quick Apply
Customer Service Operations Manager
HONK —Remote
- $60,000 - $100,000 a year
- Full-time
- Remote
- Google Workspace
- 5 years
- Analysis skills
Quick Apply
Banking Center Manager - Altus
MIDFIRST BANK —Altus, OK
- Extended hours
- Spanish
- Microsoft Excel
- Microsoft Outlook
Small Business Relationship Manager - Las Cruces
Nusenda Credit Union —Las Cruces, NM
- Mid-level
- Office
- 3 years
- Health insurance
- Tuition reimbursement
Engineered Wood Products (EWP) Manager
INTERNATIONAL WOOD PRODUCTS LLC —Tumwater, WA
- $100,000 - $130,000 a year
- Full-time
- 7 years
- Construction site
- Customer service
Quick Apply
Retail Banking Manager
Dairy State Bank —Rice Lake, WI
- Full-time
- Background check
- Management
- Customer service
- Health savings account
- Health insurance
Quick Apply
Outside Sales Account Manager
VizyPay —Rochester, MN
- $50,000 - $60,000 a year
- Full-time
- Bilingual
- Background check
- Sales
- Health insurance
- Dental insurance
10d
Insurance Account Manager
Alliance Insurance Agency of Mankato —Mankato, MN
- From $48,000 a year
- Full-time
- Sales
- Customer service
- No experience needed
- Paid holidays
- Health insurance
Quick Apply
9d
Area Sales Manager
ALTENLOH BRINCK & CO US INC (SPAX, TRUFAST, & TRUF —Grand Rapids, MI
- Full-time
- Construction site
- Product management
- Travel
- Health insurance
- Dental insurance
Crop Insurance Team Manager
Wraith Scarlett & Randolph —Woodland, CA
- $90,000 - $115,000 a year
- 5 years
- Office
- Continuous improvement
- Profit sharing
- Paid holidays
Registered Client Administrative Manager
Steward Partners Global Advisory LLC —Portsmouth, NH
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply

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Manager, Retention

Housecall Pro -
Remote

Quick Apply

Job Details

Full-time
$51,900 - $82,500 a year

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance

Qualifications

Customer communication
Managing teams in a customer support role
AI tools proficiency

Full Job Description

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America's 100 million homes. We're all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.

While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they're based. Leadership is as focused on growing team members' careers as they expect their teams to be on creating solutions for Pros.

We also offer:

A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
Paid holidays and flexible, take-it-as-you-need-it paid time off
Equity in a rapidly growing startup backed by top-tier VCs
Monthly tech reimbursements
A culture built on innovation that values big ideas, no matter where they come from
Equity in a rapidly growing startup backed by top-tier VCs

Role Overview:

As a Manager, Retention, you oversee a team of Retention Specialist Coaches in a fast-paced environment, whose job it is to earn a second chance from Pros looking to cancel. You excel in motivating others, and cultivate a collaborative, growth-oriented work environment. You work directly with leadership to ensure your team is delivering a positive experience for our service professionals (our Pros). You are passionate about our mission to champion Pros to success. You aid your team by providing coaching on best practices, and supporting them to reach their career goals. The key to success is developing a high performing team and confidence that your team is delivering best-in-class support.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

Drive key metrics from your team (i.e. median first response time, first 30 day success metrics, save rates, QA scores)
Manage team schedule and daily attendance to ensure we are adequately staffed to meet the growing needs of our Pros
Create a supportive environment and continued investment in team members, ensuring they are well versed in all company and departmental goals, and leading their further development
Complete 1:1's with team members to serve your team in identifying areas of opportunity
Lead training and coaching sessions for support team members
Stay up-to-date on coming features or product changes and share knowledge with team members
Navigate other tasks and responsibilities as dictated by the evolving needs of our business
Support hiring needs through conducting interviews, partaking in candidate reviews, etc.

Qualifications:

2+ years experience in full-time customer support, account management, sales, or related field
1+ years experience leading teams of 10+
Experience using AI tools to increase quality and efficiency of work
Bachelor's degree or equivalent experience in a related field

What will help you succeed:

Strong organizational and leadership skills, with the ability to manage multiple priorities in a fast-paced environment
Excellent communication and interpersonal skills, with a focus on team development and customer satisfaction
Ability to motivate and inspire your team to deliver exceptional service
Proactive problem-solving skills with a focus on improving processes and outcomes

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $74,000-$82,500 OTE ($51,900-$57,750 base salary + 30% bonus). The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro's equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we're scaling our team to help enable and accelerate our growth.

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro's brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we'd love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote

Privacy Notice for California Job Candidates - Housecall Pro

Use of Artificial Intelligence in Hiring and Engagement Processes: we may use artificial intelligence (AI)-powered tools to support the review and evaluation of employment and independent contractor applications, including screening and qualification assessments. All final hiring and engagement decisions are made by human representatives, not AI tools.

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Refine Your Search

microfocus support manager jobs

Manager, Retention

Community Support Manager

Customer Support Manager-Tier 2 (Austin, TX)

Client Success Manager

Customer Service Manager

Collections Manager

Customer Success Manager

Operations Manager

Client Support Manager

[Remote] Customer Success Manager

Customer Service Operations Manager

Banking Center Manager - Altus

Small Business Relationship Manager - Las Cruces

Engineered Wood Products (EWP) Manager

Retail Banking Manager

Outside Sales Account Manager

Insurance Account Manager

Area Sales Manager

Crop Insurance Team Manager

Registered Client Administrative Manager

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