Top 349738 Microfocus support manager Jobs

Technical Support Manager - HVAC Construction
Warmboard Inc. —Scotts Valley, CA
- $110,000 - $140,000 a year
- Full-time
- 5 years
- Residential
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Revenue Cycle Client Manager, Network Operations-FQHC, 5+ Years of experience
Orchard Medical Management —Manchester, NH
- Full-time
- CPR Certification
- 5 years
- BLS Certification
- Health savings account
- Health insurance
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Engineered Wood Products (EWP) Manager
INTERNATIONAL WOOD PRODUCTS LLC —Tumwater, WA
- $100,000 - $130,000 a year
- Full-time
- 7 years
- Construction site
- Customer service
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Product Manager
Zircoa Inc. —Solon, OH
- $95,000 - $105,000 a year
- Full-time
- Sales
- Bachelor of Science
- Mid-level
- Health savings account
- Health insurance
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Founding Sales Manager (GTM Operator)
GIGR INC —San Francisco, CA
- From $80,000 a year
- Full-time
- 5 years
- English
- Fair chance
- Health insurance
- Flexible spending account
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District Sales Manager - Northern New York and New England
Hohmann & Barnard, Inc. —Connecticut
- Email
- Background check
- Microsoft Excel
- Construction site
- Travel reimbursement
- Health savings account
Commercial Lines Senior Account Manager-Agribusiness
Wraith Scarlett & Randolph —Woodland, CA
- $70,000 - $85,000 a year
- Full-time
- Hybrid work
- Mentoring
- Senior level
- Communication skills
- Profit sharing
- Paid holidays
12d
Regional Sales & Customer Service Manager
DW PRODUCTS —Cedar Rapids, IA
- Full-time
- Background check
- Up to 50% travel
- Mid-level
- Paid holidays
- Relocation assistance
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Retail Banking Manager
Dairy State Bank —Rice Lake, WI
- Full-time
- Background check
- Management
- Customer service
- Health savings account
- Health insurance
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Insurance Account Manager
Alliance Insurance Agency of Mankato —Mankato, MN
- From $48,000 a year
- Full-time
- Sales
- Customer service
- No experience needed
- Paid holidays
- Health insurance
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11d
Product Manager lll - HYBRID 3 days in the office- Health Plan Product experience
Fallon Health —Worcester, MA
- $110,000 - $120,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
IT Manager of Service & Support
Hodgson Russ LLP —Buffalo, NY
- $83,700 - $102,600 a year
- Full-time
- Background check
- Computer Science
- 5 years
- Health savings account
- Disability insurance
Quick Apply
Senior Account Manager (Midwest)
Ventek Solutions, LLC —Eau Claire, WI
- 5 years
- Engineering
- Manufacturing
Quick Apply
Billing Manager (Ophthalmology, Optometry & Optical)
Crew & Boss Eye Associates —Big Rapids, MI
- $45,000 - $55,000 a year
- Full-time
- Background check
- Mid-level
- High school diploma or GED
- Health insurance
- 401(k)
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Field Sales Manager
PMX Industries Inc. —Cedar Rapids, IA
- 5 years
- Computer literacy
- English
Quick Apply
Madera Branch - Branch Manager IV
Golden 1 Credit Union —Madera, CA
- $89,500 - $95,000 a year
- Full-time
- Office
- 3 years
- Bachelor's degree
Quick Apply
10d
Business Office Manager
the Fitch Design Studio (Fitch Construction, Inc.) —Fairport, NY
- $24 - $30 an hour
- Full-time
- Office
- Administrative experience
- QuickBooks
- 401(k)
- Paid time off
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Construction Sales Manager
PIP Global Safety —Latham, NY
- $104,000 - $156,000 a year
- Marketing
- Bachelor of Science
- Mid-level
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Client Account Manager
High Performance Computer Services —Ashland, KY
- Full-time
- Pass drug screening
- Office
- Business development experience
- Paid time off
Quick Apply
Trucking Account Manager
Oak Harbor Freight Lines —Mount Vernon, WA
- $82,000 - $95,000 a year
- Full-time
- Clean driving record
- Bachelor of Science
- Mid-level
- Paid holidays
- Health insurance
Quick Apply

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Technical Support Manager - HVAC Construction

Warmboard Inc.
Scotts Valley, CA

Quick Apply

Job Details

Full-time
$110,000 - $140,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Teamwork
Technical support via phone
Phone communication
Residential construction experience
Team development
Problem-solving
Training & development
Process management
Client interaction via phone calls

Full Job Description

Technical Support Manager

Warmboard Inc., located in Scotts Valley, is the number one radiant floor heating brand in North America. We're renowned for the quality and performance of our products.

The ideal candidate has hands-on experience in residential construction. In addition to general construction knowledge, they will have knowledge of all aspects of HVAC, but especially radiant floor heating, boilers, heat pumps, air conditioning, ERV and HRV technologies, as well as the controls that are applied to these systems.

What you'll do:

Team Leadership & Execution

Lead ongoing training and development of Technical Support team members
Coach the team to deliver high-quality technical support
Serve as an escalation point for complex issues, stepping in directly when needed to support customers and the team
Guide day-to-day execution, ensuring issues are handled efficiently based on complexity

Technical Support Operations

Oversee daily support across phone and email channels, with a strong emphasis on a phone-first support model
Build and reinforce best practices for handling real-time customer interactions over the phone, including troubleshooting, communication, and de-escalation
Act as a hands-on leader, stepping in during peak times and complex situations
Drive effective troubleshooting across hardware, software, and system-related issues
Own and optimize case management workflows to improve resolution speed and consistency

Process & Cross-Functional Collaboration

Partner with Product, Engineering, and Quality to improve troubleshooting workflows and system reliability
Build and manage Help Center and knowledge base content to improve self-service and internal support
Identify trends and provide feedback to drive product and process improvements

Reporting & Continuous Improvement

Analyze support metrics to identify gaps and improve performance
Forecast staffing needs and ensure proper coverage
Continuously refine processes, tools, and documentation to improve efficiency and scale
Continuously look for opportunities to streamline workflow, automate repetitive tasks, and enhance customer experience

Who you are:

5+ years of experience in technical support or support engineering
3+ years leading teams in a hardware + software environment
Strong hands-on troubleshooting across devices, systems, and integrations
Experience in a phone-first support environment with real-time coaching
Proven ability to build and scale support processes, workflows, and infrastructure
Strong understanding of case management, escalations, and SLA-driven support
Experience building and maintaining Help Center / knowledge base content
Ability to partner with Engineering, Product, and Business Systems
Analytical mindset with a focus on improving performance through data

Bonus Points For:

Experience supporting connected devices, hardware, IoT or mission-critical systems
Background building or scaling a technical support organization in a high-growth environment
Experience developing Help Center / knowledge base strategy and content
Experience working cross-functionally with Engineering and Product to resolve systemic issues
Strong analytical background with experience using support metrics to drive improvements

Please submit your cover letter and resume for consideration. No phone calls or faxes please. To all recruitment agencies: Warmboard does not accept agency resumes.

Job Type: Full-time

Pay: $110,000.00 - $140,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Residential construction: 2 years (Required)

Ability to Commute:

Scotts Valley, CA 95066 (Required)

Work Location: In person

Quick Apply

Refine Your Search

microfocus support manager jobs

Technical Support Manager - HVAC Construction

Revenue Cycle Client Manager, Network Operations-FQHC, 5+ Years of experience

Engineered Wood Products (EWP) Manager

Product Manager

Founding Sales Manager (GTM Operator)

District Sales Manager - Northern New York and New England

Commercial Lines Senior Account Manager-Agribusiness

Regional Sales & Customer Service Manager

Retail Banking Manager

Insurance Account Manager

Product Manager lll - HYBRID 3 days in the office- Health Plan Product experience

IT Manager of Service & Support

Senior Account Manager (Midwest)

Billing Manager (Ophthalmology, Optometry & Optical)

Field Sales Manager

Madera Branch - Branch Manager IV

Business Office Manager

Construction Sales Manager

Client Account Manager

Trucking Account Manager

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