Position Overview:
As a Product Consultant at Mobility City, you will play a key role in assisting customers with selecting mobility products and equipment that best suit their needs. You will provide personalized recommendations, educate customers on product features and benefits, and ensure that they have a positive, informative shopping experience. The role combines product knowledge, customer service, and a passion for helping individuals with mobility challenges regain their independence.
Key Responsibilities:
- Customer Consultation & Sales:
Engage with customers to understand their specific mobility needs and recommend appropriate products from our extensive range of mobility aids (scooters, wheelchairs, lift chairs, ramps, etc.). Provide detailed demonstrations of product features, functionality, and benefits.
Maintain expert-level knowledge of all products and services offered, including the latest models, technologies, and trends in the mobility equipment industry. Stay up-to-date with industry advancements and assist customers in choosing the most suitable products.
Provide guidance to customers on the proper use, maintenance, and safety of mobility products. Offer demonstrations and answer questions regarding product specifications, installation, and warranties.
o Assist customers in completing sales transactions, including processing payments and handling returns or exchanges when necessary. Ensure that customers are satisfied with their purchase decisions.
o Ensure that the showroom is clean, organized, and fully stocked. Help display products in an attractive manner to draw in potential customers. Regularly update inventory levels and assist with restocking.
o Address and resolve customer inquiries, concerns, and complaints in a professional and timely manner. Work to ensure that all customers leave satisfied with their experience.
o Work closely with other team members, including management and service technicians, to ensure customer needs are met, and orders are processed efficiently. Support marketing efforts for in-store promotions and events.
o Maintain accurate customer records, sales reports, and inventory logs. Update CRM systems with customer interactions and sales activity.
Qualifications:
- Education: High school diploma or equivalent required. A degree in business, healthcare, or a related field is a plus.
- Experience: Previous experience in retail sales, medical equipment, or customer service is highly preferred. Knowledge of mobility aids or assistive technology is a plus.
Skills:
- Strong communication and interpersonal skills, with the ability to explain complex products in simple terms.
- Ability to assess customer needs and provide tailored recommendations.
- Patience, empathy, and an understanding of the challenges faced by individuals with mobility issues.
- Excellent problem-solving and conflict-resolution skills.
- Basic computer and POS (point-of-sale) system proficiency.
Physical Requirements:
Ability to lift, move, or adjust products and equipment, sometimes weighing up to 50 lbs. Ability to stand or walk for long periods during the workday.
Working Conditions:
- Work in a showroom or retail environment.
- Full-time or part-time schedule, including weekends and holidays as needed.
- May require occasional travel to customer homes for product demonstrations or setup.
