Top 6995 Mobility support engineer Jobs

Support Engineer
Foundant Technologies Inc. —Remote
- Full-time
- Remote
- Mid-level
- Mentoring
- 4 years
- Paid time off
8d
Full-stack Engineer
Ocra —Chicago, IL
- $130,000 - $160,000 a year
- Full-time
- Remote
- System design
- Mid-level
- SQL
- Health insurance
- Dental insurance
Quick Apply
Plant Utilities Engineer 1
Sunmount DDSOO —Tupper Lake, NY
- $56,506 - $68,630 a year
- Full-time
- Maintenance
- Mid-level
- Residential
- Paid parental leave
- Health savings account
Quick Apply
Mechanical Technician II
Association of Universities for Research in Astronomy —Maui, HI
- $32 - $41 an hour
- Weekends as needed
- Computer literacy
- Mid-level
- Forklift
- Paid time off
- Retirement plan
Traffic Engineering CADD Technician
Street Traffic Studies Ltd —Glen Burnie, MD
- Full-time
- Office
- High school diploma or GED
- In-person
- Health savings account
- Health insurance
Quick Apply
Civil Engineer Manager (General)
Commonwealth of PA —Emporium, PA
- $84,264 - $119,844 a year
- Full-time
- Driver's License
- 1 year
- Senior level
- Paid parental leave
- Health insurance
9d
Test Engineer - II
NEOEx Systems, Inc. —Elyria, OH
- $75,000 - $85,000 a year
- Full-time
- Background check
- Microsoft Excel
- Bachelor of Science
- AD&D insurance
- Health insurance
13d
Project Engineer - Municipal Transportation
Professional Engineering Consultants —Oklahoma City, OK
- Full-time
- Management
- Bachelor of Science
- Office
Quick Apply
13d
Project Engineer - Municipal Transportation
Professional Engineering Consultants —Topeka, KS
- Full-time
- Management
- Bachelor of Science
- Office
Quick Apply
13d
Project Engineer - Municipal Transportation
Professional Engineering Consultants —Fort Collins, CO
- Full-time
- Management
- Bachelor of Science
- Office
Quick Apply
13d
Plant Engineer- Seasonal- Alaska
E&E Foods —Atlanta, GA
- $26 - $32 an hour
- Contract
- Inventory management
- Mid-level
- 3 years
- Paid time off
Quick Apply
Senior Application Engineer - BU CV
Vibracoustic USA Inc. —South Haven, MI
- 5 years
- Engineering
- Senior level
- Paid holidays
- Health insurance
12d
Senior Systems Engineer at NRO – Long-Range Fires Integrator
CSI Consultants, Chantilly, VA —Chantilly, VA
- Full-time
- Military
- Bachelor's degree
- In-person
- Profit sharing
- Dental insurance
Quick Apply
2d
Quality Engineer
Sodecia Safety & Mobility Auburn, Inc —Auburn, AL
- $76,931.01 - $92,648.10 a year
- Full-time
- Mid-level
- Analysis skills
- In-person
- Relocation assistance
- Health insurance
Quick Apply
MCCO Senior Test Engineer | Active TS/SCI CI Poly
General Dynamics Information Technology —Fort Meade, MD
- $106,250 - $143,750 a year
- 5 years
- Bachelor's degree
- Software development experience
- Paid time off
- 401(k) matching
NCIS VTC Engineer | Active TS/SCI clearance
General Dynamics Information Technology —Quantico, VA
- $128,039 - $173,229 a year
- Customer service
- 5 years
- Bachelor of Science
- Paid time off
- 401(k) matching
Principal Electrical Engineer
Leonardo DRS —Bridgeton, MO
- $104,295 - $140,799 a year
- Full-time
- CAD
- Engineering
- 8 years
- Paid parental leave
- Health savings account
Manufacturing Engineer
Gleason —Loves Park, IL
- $65,000 - $90,000 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Inventory management
- Paid holidays
- Health insurance
Quick Apply
Mobile Device Engineer - TS/SCI with Polygraph
General Dynamics Information Technology —Annapolis Junction, MD
- $111,155 - $150,385 a year
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid time off
- 401(k) matching
Identity and Directory Services Engineer - TS/SCI with Polygraph
General Dynamics Information Technology —Chantilly, VA
- $142,792 - $184,000 a year
- Windows
- AWS
- In-person
- Paid holidays
- 401(k) matching

I want to receive the latest job alert for mobility support engineer

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

mobility support engineer jobs near

Support Engineer

Foundant Technologies Inc. -
Remote

Apply Now

Job Details

Full-time
8 days ago

Benefits

Internal mobility program
Paid time off

Qualifications

Enterprise software
Data structures
Customer support ticket management
Agile software development
Ticketing system technical support

Full Job Description

About Foundant:

At Foundant, we empower mission-driven organizations to manage their data, workflows, and impact with our comprehensive software solutions. From grant management and community foundations to process automation and data collaboration, our combined expertise supports a diverse range of organizations - from nonprofits and charitable entities to corporations and governments.

We’ve created a powerhouse of solutions designed to meet the unique needs of organizations striving to make a difference. Together, we’re setting new standards in innovation, flexibility, and impact management by helping organizations achieve their missions more efficiently and effectively.

Overview

The Support Engineer for SmartSimple (SMS) serves as a key technical resource for Foundant's nonprofit and philanthropic clients using the SmartSimple platform. This experienced individual contributor role is responsible for resolving complex technical issues, triaging and working escalated tickets, and ensuring clients receive timely, high-quality support throughout their product lifecycle. The Support Engineer works closely with implementation consultants, product, and engineering teams to identify patterns, advocate for client needs, and contribute to the ongoing reliability of the SMS product experience.

Where You’ll Work:

As a remote-first workplace, we believe in offering flexibility and the freedom to work where it suits you best, while staying connected through technology. Our global network of talent is supported by physical office hubs and virtual collaboration, fostering a dynamic environment where innovation and growth thrive.
With headquarters in Bozeman, Montana (Foundant), Toronto, Canada (SmartSimple), and our EMEA office in Dublin, Ireland, you’ll be part of a globally connected team. Whether you’re working remotely or from one of our office locations, you’ll be contributing to a vibrant, collaborative culture focused on driving meaningful impact across the world.

What You’ll Do:

Technical troubleshooting & ticket resolution

Own and resolve a high volume of technical support tickets across the SMS product, from triage through closure, within defined SLA targets.
Diagnose and troubleshoot complex configuration issues, data problems, integration failures, and workflow errors within the SmartSimple platform.
Escalate appropriately to Tier 3 / engineering when issues exceed Support scope, providing thorough documentation to accelerate resolution.
Maintain accurate, timely ticket documentation in Zendesk — including root cause analysis, resolution steps, and client-facing summaries.
Identify recurring issue patterns and surface them to leadership for proactive resolution or product feedback loops.

Client engagement

Communicate clearly and empathetically with nonprofit clients, many of whom have limited internal IT resources — setting accurate expectations and explaining technical issues in plain language.
Build trust with clients through consistent follow-through, transparency about timelines, and proactive updates on open issues.
Collaborate with Implementation Consultants during active client engagements to resolve configuration or technical blockers.

Knowledge & documentation

Author and maintain internal knowledge base articles, troubleshooting guides, and resolution playbooks for common SMS issues.
Contribute to client-facing help content and FAQ resources in partnership with the product and implementation teams.
Stay current on SmartSimple product updates, new features, and known issues — translating changes into support team readiness.

Team collaboration

Partner with Implementation Consultants, Project Managers, and the Director of Technical Support to align on priorities and share cross-functional context.
Participate in team ceremonies including stand-ups, retrospectives, and knowledge-share sessions.
Mentor junior support staff on technical troubleshooting approaches and platform knowledge.

What You’ll Need:

4–6 years of experience in a SaaS technical support, application support, or similar client-facing technical role.
Demonstrated ability to troubleshoot complex software issues independently — breaking down problems systematically and documenting findings clearly.
Experience working in a ticketing system (Zendesk preferred) and managing a personal queue to SLA.
Strong written communication skills — able to explain technical concepts clearly to non-technical clients.
Comfortable working across data structures, configurations, and workflows in web-based enterprise applications.

Preferred

Experience with SmartSimple or similar grants management / nonprofit software platforms.
Familiarity with HTML, CSS, or basic scripting in a support or configuration context.
Exposure to Agile / Scrum delivery methodology.

How Success is Measured

In the first 90 days, a successful Support Engineer will have completed platform onboarding, resolved tickets independently within SLA, and begun contributing to knowledge base documentation. Within six months, they are expected to demonstrate ownership of a full ticket queue, a measurable contribution to first-contact resolution rates, and strong working relationships with implementation and product counterparts.

CORE METRICS

Ticket resolution within SLA
First-contact resolution rate
CSAT score
Knowledge base contributions
Escalation rate

Why You’ll Love Working at Foundant:

At the heart of everything we do is a commitment to innovation and making a positive impact. Whether you’re working on projects that empower not-for-profits, community foundations, or corporations, your contributions will help drive real-world change.
We offer competitive salary and benefits, including tuition, and lifestyle reimbursements, and bespoke mindfulness and fitness initiatives.
With our Flexible PTO policy, you’ll have the freedom to manage your time in a way that supports your personal well-being and professional success.
We’re committed to your professional and personal development. With our merger, you'll have the chance to collaborate across teams, giving you exposure to diverse ideas, expertise, and projects that span multiple industries.
As part of a larger organization, you’ll have even more opportunities to grow your career. Whether it’s exploring new roles, leadership opportunities, or shifting to a different department, we support internal mobility to help you achieve your career goals
You’ll enjoy autonomy and responsibility, empowering you to approach your work creatively and independently, fostering innovation and independent thought.
Employee recognition is a core part of our culture. When you do a great job, we make sure everyone knows about it!

Foundant is an equal opportunity employer, committed to building a diverse workforce that represents the communities we serve. We welcome and encourage applications from all qualified candidates, and will consider all applicants without regard to race, color, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, Indigenous status, age, disability, or individuals who may require accommodation.

In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act (AODA), and other applicable legislation, Foundant is also committed to providing accommodations throughout the interview and employment process. Accommodations are available upon request for candidates participating in all aspects of the selection process. If you have accessibility requirements during the recruitment process and require accommodation, please contact [email protected].

Apply Now

Refine Your Search

mobility support engineer jobs

Support Engineer

Full-stack Engineer

Plant Utilities Engineer 1

Mechanical Technician II

Traffic Engineering CADD Technician

Civil Engineer Manager (General)

Test Engineer - II

Project Engineer - Municipal Transportation

Project Engineer - Municipal Transportation

Project Engineer - Municipal Transportation

Plant Engineer- Seasonal- Alaska

Senior Application Engineer - BU CV

Senior Systems Engineer at NRO – Long-Range Fires Integrator

Quality Engineer

MCCO Senior Test Engineer | Active TS/SCI CI Poly

NCIS VTC Engineer | Active TS/SCI clearance

Principal Electrical Engineer

Manufacturing Engineer

Mobile Device Engineer - TS/SCI with Polygraph

Identity and Directory Services Engineer - TS/SCI with Polygraph

I want to receive the latest job alert for mobility support engineer

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected