Top 26189 Network installation support Jobs

Client Service Representative - Bilingual (English/Spanish)
Underline Infrastructure —Colorado Springs, CO
- From $20 an hour
- Full-time
- Spanish
- English
- Mid-level
- Paid training
- Health savings account
12d
Program Manager, In-Line Amplification (ILA) Construction
Elite ICT, LLC. —Champaign, IL
- $115,000 - $125,000 a year
- Full-time
- Hybrid work
- Background check
- Civil engineering
- 7 years
- Health savings account
- Health insurance
Quick Apply
Senior Network Engineer (firewall experience required)
Heico —Hollywood, FL
- $90,000 - $135,000 a year
- Full-time
- Computer Science
- Customer service
- 5 years
- Health savings account
- Health insurance
Quick Apply
Senior Network Architect
Astrion —Hanscom AFB, MA
- $155,000 - $175,000 a year
- Full-time
- Engineering
- 11+ years
- Office
Senior Cabling Technician — Low-Voltage / Limited Energy
Cerium Networks Inc —Seattle, WA
- $40 - $45 an hour
- Weekends as needed
- Clean driving record
- Management
- 5 years
- Wellness program
- AD&D insurance
Quick Apply
Field Communications Supervisor: Networking, LTE and Satellite Systems
EnerStar Solutions —Fairview, MT
- $28 - $32 an hour
- Full-time
- Mid-level
- Supervising experience
- Travel
- AD&D insurance
- Paid holidays
Quick Apply
Structured Cable Tech/Installers 1st and 2nd shift
Elite Executive Partners —Hawarden, IA
- From $23.50 an hour
- Full-time
- Mid-level
- Ability to lift 50 pounds
- Mechanical knowledge
- Health savings account
- Health insurance
Quick Apply
Installation Technician (Audio Visual) New Jersey
Cenero LLC —Lebanon, NJ
- $21.50 - $31.75 an hour
- Clean driving record
- High school
- Construction site
- Health savings account
- Paid holidays
Field Service Technician/Electrical- Abilene, TX
Vertiv —Abilene, TX
- Weekends as needed
- Background check
- Military
- Pass drug screening
- Profit sharing
- Health insurance
Installation Project Engineer - Portage
Integrated Mill Systems —Portage, IN
- $65,000 - $95,000 a year
- Day shift
- Microsoft Excel
- Writing skills
- Pass drug screening
- Health savings account
- AD&D insurance
Quick Apply
Electrical Engineer
Hydro Extrusion USA, LLC —Cressona, PA
- $100,000 - $125,000 a year
- Full-time
- 5 years
- In-person
- Senior level
- Health savings account
- Disability insurance
Quick Apply
5d
Field Support Specialist - (CCTV & Alarms)
CrossCom National LLC —Buffalo Grove, IL
- $18 - $20 an hour
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
Lead Facility Maintenance Technician
Valicor Environmental Services LLC —Adamsville, AL
- Full-time
- Pass drug screening
- Mid-level
- 3 years
Quick Apply
Regional Project Engineer (Pittsburgh Region)
Global Data Consultants —Chambersburg, PA
- System design
- Windows
- Bachelor's degree
- Opportunities for advancement
Computer Operator IV
Consolidated Networks Corporation (CNC) —Fort Irwin, CA
- $33.24 an hour
- Full-time
- 5 years
- Writing skills
- Windows
- Profit sharing
- Paid holidays
Quick Apply
6d
Mandarin Speaking IT Administrator
Confidential —Troy, MI
- Up to $70,000 a year
- Overtime
- Background check
- Microsoft Outlook
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Audio Video Technician (SR)
Blackwatch International —Huntsville, AL
- Full-time
- 8 years
- Bachelor's degree
- Mentoring
- Opportunities for advancement
Quick Apply
7d
Network Engineer Manager (In-Office - Buffalo, NY)
Hodgson Russ LLP —Buffalo, NY
- $83,700 - $102,600 a year
- Full-time
- 6 years
- Computer Science
- Office
- Health savings account
- Disability insurance
Quick Apply
DC Power Telecom Technician (Level IV Installer)
Vantage Point Solutions —North Dakota
- Full-time
- 6 years
- Customer service
- Driver's License
- Disability insurance
- Health insurance
Quick Apply
Senior Process Automation Engineer
GEA —Hudson, WI
- Hybrid work
- Customer service
- 5 years
- English
- Paid holidays
- Health insurance

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Client Service Representative - Bilingual (English/Spanish)

Underline Infrastructure
Colorado Springs, CO

Apply Now

Job Details

Full-time
From $20 an hour
12 days ago

Benefits

Paid training
Health savings account
AD&D insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Spanish
English
Network infrastructure
Client services experience
Problem-solving
Organizational skills
Time management

Full Job Description

About Underline

Underline starts with our people.

At Underline, we've rapidly built a culture around ownership, trust, community, and innovation. Underline is dedicated to cultivating a growth environment where people feel valued, work with a purpose of mission, are personally rewarded, and are professionally challenged.

Are you ready to join this team and transform American communities?

Underline was founded in 2019 with a singular mission: to ensure the vibrancy of our nation through building intelligent community infrastructure in a socially equitable manner. We work with American communities to design, finance, and construct open access fiber-optic networks. These networks are critical to secure internet access that’s fast, affordable, and fair. As open access networks, this infrastructure is also the essential foundation for distributed healthcare services, new wireless solutions, and resilient infrastructure including modernized water systems and responsible energy creation. Our first two projects are in Colorado Springs and Fountain, Colorado.

About this Position

As a Client Success Representative reporting to the Client Success Team Lead in office in Colorado Springs, CO. You must be passionate about working closely with our clients to find solutions that maximize their satisfaction on an Underline network. You will be the voice of Underline to all clients, as well as the voice of the client when issues arise and improvements can be made. We are learning every day and we are the tip of the spear for improvements!

You are adept at finding creative and efficient ways to work through complex client inquiries and solve problems. You have excellent communication skills and are comfortable conversing with clients across a number of channels, including over the phone. You have superior organization skills and are comfortable managing your own time. You also have a mind to be flexible as we are still building processes and pivoting to support our clients.

Does this sound like you?

Excellent written and verbal communication skills in both English and Spanish
Ability to think on your feet, we are still building processes and not everything is established
Ability to collaborate in a team environment, as well as work as an independent contributor
Excellent time management skills; you thrive in a fast-paced, sometimes ambiguous environment
A can-do attitude and amazing problem solving skills

What you'd be doing:

Answer incoming client emails, calls, and chats regarding billing issues, product problems, service questions, technical troubleshooting of client equipment, and general client concerns.
Perform basic and advanced troubleshooting of client hardware and software issues, including network connectivity, device configuration, and performance issues related to client equipment (routers, modems, etc.).
Guide clients through diagnostic steps to identify problems with their equipment and resolve issues when possible, including resetting, configuring, or updating devices.
Investigate client issues in various business systems, and when not able to resolve the issue directly, work with other departments, such as engineering and network operations, to resolve complex technical problems.
Coordinate and dispatch technical service teams for on-site support when issues cannot be resolved remotely. Ensure all relevant information, including troubleshooting steps and equipment status, is clearly communicated to the field technicians.
Work with installation partners to schedule, monitor, and confirm appointments for client installations, upgrades, or repairs. Ensure that installations are completed to the highest standards and that any post-installation issues are quickly addressed.
Escalate unresolved technical issues to appropriate teams while ensuring a clear and detailed explanation of the troubleshooting steps already taken.
Identify trends heard from clients by logging and tagging issues, and then reporting trends with as much data as you can provide, including recurring technical issues or hardware failures.
Take the extra mile to engage clients and become their advocate within the business.
Work to establish a positive rapport with every client interaction and maintain a high level of professionalism with clients, even when dealing with technical difficulties or scheduling on-site support.

Experience we require:

1+ years experience in client service or client facing roles.
Bilingual - Spanish/English Speaking
Consistently meet or exceed productivity, quality, and client satisfaction goals

Bonus points:

Telecom, networking, or troubleshooting experience
Experience using ZenDesk, or ServiceNow

Pay: From $20.00 per hour

Benefits:

AD&D insurance
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Vision insurance

Work Location: In person

Apply Now

Refine Your Search

network installation support jobs

Client Service Representative - Bilingual (English/Spanish)

Program Manager, In-Line Amplification (ILA) Construction

Senior Network Engineer (firewall experience required)

Senior Network Architect

Senior Cabling Technician — Low-Voltage / Limited Energy

Field Communications Supervisor: Networking, LTE and Satellite Systems

Structured Cable Tech/Installers 1st and 2nd shift

Installation Technician (Audio Visual) New Jersey

Field Service Technician/Electrical- Abilene, TX

Installation Project Engineer - Portage

Electrical Engineer

Field Support Specialist - (CCTV & Alarms)

Lead Facility Maintenance Technician

Regional Project Engineer (Pittsburgh Region)

Computer Operator IV

Mandarin Speaking IT Administrator

Audio Video Technician (SR)

Network Engineer Manager (In-Office - Buffalo, NY)

DC Power Telecom Technician (Level IV Installer)

Senior Process Automation Engineer

I want to receive the latest job alert for network installation support

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