Top 15274 Network support tier Jobs

IT Support Tier I
ACF Technologies, Inc. —Remote
- $18 - $21 an hour
- On call
- Remote
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
IT Specialist (Tier 1)
Zap Solutions Europe —Remote
- $61,000 - $79,500 a year
- Remote
- Google Workspace
- High school
- Communication skills
- Disability insurance
- Dental insurance
Tier I Customer Support Representatives (REMOTE)
Koniag Government Services —Remote
- Full-time
- Remote
- Bilingual
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
IT Help Desk Technician
Darkhorse Tech —Remote
- $40,000 - $45,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Windows
Quick Apply
IT Support Administrator
Würk —Remote
- $85,000 - $105,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Disability insurance
Quick Apply
Tier 2 Remote Operations Support (Overnights)
Columbia Technology Partners —Annapolis Junction, MD
- Overnight shift
- Remote
- 11+ years
- High school diploma or GED
- Bachelor's degree
- Profit sharing
- Paid jury duty
Quick Apply
13d
Help Desk Analyst (Tier 1 Support)
DCI Resources, LLC —New York, NY
- Temporary
- Remote
- Software troubleshooting
- High school diploma or GED
- US work authorization
- Flexible schedule
Quick Apply
9h
Network Support Specialist, Tier 2
New Era Technology —Remote
- Overtime
- 5 years
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
5d
Cybersecurity Analyst, IT Operations
Fors Marsh —Remote
- $110,000 - $125,000 a year
- Full-time
- Remote
- Background check
- 7 years
- Computer Science
- Disability insurance
- Dental insurance
Quick Apply
Client Care Representative
Access One Inc. —Remote
- $20 - $23 an hour
- Remote
- Bachelor's degree
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
5d
Help Desk Specialist II (Tier 2 - Advanced Support)
Titan Technologies —Ashburn, VA
- $22 an hour
- Weekends as needed
- Remote
- Microsoft Outlook
- Mid-level
- Windows
Quick Apply
Customer Support Technician
SkySlope —Remote
- $24.50 an hour
- Full-time
- Remote
- Communication skills
- Entry level
- Paid parental leave
- Health savings account
Quick Apply
4d
Tier 2 Remote Operations Support (Evenings)
Columbia Technology Partners —Annapolis Junction, MD
- Full-time
- Remote
- High school diploma or GED
- Bachelor's degree
- Mentoring
- Profit sharing
- Paid jury duty
Quick Apply
13d
Network Administrator
Parasol Alliance —Remote
- $70,000 - $75,000 a year
- Weekends as needed
- Remote
- System design
- Mid-level
- Health insurance
- Dental insurance
Service Desk Analyst
Zones —Charlotte, NC
- $25 an hour
- Full-time
- Remote
- Windows
- High school diploma or GED
- US work authorization
- Health insurance
Quick Apply
Nashville - School Psychologist
Thrive Therapies Group —Nashville, TN
- $46 - $56 an hour
- Full-time
- School experience
- Doctor of Philosophy
- Psychology
- Continuing education credits
- Health savings account
Quick Apply
Outpatient Physical Therapist
Connections Physical Therapy —Holliston, MA
- $80,000 - $100,000 a year
- Full-time
- Private practice
- Physical & Rehabilitation Medicine
- Clinic
- Continuing education credits
- Disability insurance
Quick Apply
Outpatient Physical Therapist
Connections Physical Therapy —Oxford, MA
- $80,000 - $100,000 a year
- Full-time
- Private practice
- Physical & Rehabilitation Medicine
- Clinic
- Continuing education credits
- Disability insurance
Quick Apply
Licensed Clinical Social Worker
Headway —New York, NY
- $121.80 - $122.00 an hour
- Choose your own hours
- Licensed Clinical Social Worker
- Mid-level
- In-person
- Flexible schedule
- Referral program
Quick Apply
Licensed Clinical Social Worker
Headway —Bronx, NY
- $121.80 - $122.00 an hour
- Choose your own hours
- Licensed Clinical Social Worker
- Mid-level
- In-person
- Flexible schedule
- Referral program
Quick Apply

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IT Support Tier I

ACF Technologies, Inc. -
Remote

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Job Details

$18 - $21 an hour

Qualifications

IIS
Software implementation
SSRS
Microsoft Exchange
Research
Windows
Network infrastructure
SQL
Cisco routers/switches implementation
Math
Email configuration (technical support)
Computer hardware
Hardware support
Scripting
Networking equipment (troubleshooting support)
System deployment
SNMP
SMTP
Windows Server administration
Client-server architecture
Debugging
Network security
Database software proficiency

Full Job Description

JOB PURPOSE: The Customer Care, IT Support Tier I will support external clients in their use of ACF’s products; understand the client’s business needs and improve client satisfaction with ACF’s products. This is a high-profile position where client satisfaction and maintaining ACF’s high-quality standards are a priority.

This is a remote work from home position using ACF supplied hardware. Must have good/excellent internet access at home and a dedicated work area free of any distractions.

Essential Duties and Responsibilities:
Support ACF clients on issues which can include product administration, design, training and troubleshooting, and analyzing customer software performance issues.
Develop technical and functional expertise in all ACF products.
Resolve client issues in a timely manner by performing research, local testing, or by directing the client to the applicable documentation.
Document known issues/fixes/workarounds in knowledgebase articles.
Maintain customer database by logging all support calls.
Provide on-call coverage in a rotation.

Job Requirements & Skills:
BS in Computer Science, Information Systems or a technically related field or equivalent related work experience in a multi-site software services environment.
Working knowledge of Microsoft Windows Server platforms 2008R2/2012, SQL, IIS server and other associated networked systems, managed switches (Cisco, Bay, Netgear, etc.) network security, etc.
An understanding of network topology concepts and protocols: WAN, LAN, DNS, DHCP, SMTP, SNMP, TCP/IP, HTTP, IMAP, POP3, EXCHANGE.
Experience in client/server networking environments and best practices, experience with hardware vendors, and a strong understanding of networking aspects.
Experience configuring, setting up, and debugging PC-based and Web-based systems.
Understanding of SQL/Scripting/Reporting SQL Server Reporting Services.
Preferred Certifications: Security + and Cloud +
Help Desk experience preferred.
Exhibit "Customer Success" behavior
Experience with NetSuite helpdesk software preferred
Software as a service (SaaS) experience
Requires reading; math; conducting research via customer-oriented questions; documenting feedback and coordinating with others to accomplish results.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 15 pounds at a time.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Quick Apply

Refine Your Search

network support tier jobs

IT Support Tier I

IT Specialist (Tier 1)

Tier I Customer Support Representatives (REMOTE)

IT Help Desk Technician

IT Support Administrator

Tier 2 Remote Operations Support (Overnights)

Help Desk Analyst (Tier 1 Support)

Network Support Specialist, Tier 2

Cybersecurity Analyst, IT Operations

Client Care Representative

Help Desk Specialist II (Tier 2 - Advanced Support)

Customer Support Technician

Tier 2 Remote Operations Support (Evenings)

Network Administrator

Service Desk Analyst

Nashville - School Psychologist

Outpatient Physical Therapist

Outpatient Physical Therapist

Licensed Clinical Social Worker

Licensed Clinical Social Worker

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