We consider many different factors to determine your compensation package at FH. We assess your specific job family, level, relevant skills, experience, and other special trainings, or accomplishments you bring to the position. Pay decisions are also guided by our financial means as well as analyzed against what others earn internally. We strive to pay competitively and offer market differentiated benefits and perquisites in line with our compensation philosophy. The salary range is a reflection of many similar like positions and your actual compensation may not be at the high or low end of the range but will be based on your unique skills and other criteria mentioned. FH is committed to offering each individual an elevated employee experience through growth and learning opportunities in addition to an inclusive work culture coupled with other perquisites.
Position Summary
The Director of Health Services is responsible for the overall clinical direction, operational and administrative management of all clinically related services operated by Friendly Home. This position provides strategic and tactical support to the organization and is responsible for the clinical delivery of standards of care and practice along with the achievement of optimal outcomes in a regulatory complex environment. Responsible for all clinical areas related to quality, risk, finance, regulatory and compliance.
The Director of Health Services provides key leadership in all areas of the operation, with direct accountability for clinical service delivery, clinical staff productivity, and clinical management supervision and functions as a partner with the community operations teams to enhance the effectiveness and viability of the clinical operations. The Director of Health Services proactively engages the members of the Friendly Home Leadership Team to strive for cooperation, efficiency and results. The Director of Health Services acts as a liaison with clinical leaders to achieve goals for improved patient care along the continuum.
Essential Job Functions:
- Actively supports the mission and values of Friendly Home.
- Provides leadership, and clinical direction to ensure compliance with established objectives and the realization of high quality, cost effective health care services.
- In partnership with the appropriate site leadership, ensures the establishment of clinical standards, best practices and protocols for Friendly Home.
- Ensures the development of systems to assess and improve the quality of care and services provided with a service excellence approach.
- Responsible for the clinical direction, day to day operational direction and administrative management of all clinically related services.
- Develops standards, which insure safe and therapeutically effective service to patients.
- Plans, organizes, directs, coordinates, and evaluates Friendly Home Living’s clinical programs.
- Responsible for the development, modification, and implementation of all clinical policies & procedures.
- Develops and coordinates the evaluation of all clinical programs, services, processes and systems.
- Organizes clinically related departments to delineate authority functional responsibility, lines of relationship, and communication to provide safe and therapeutically effective service.
- Actively participates in planning, development, and implementation of Friendly Home integration efforts across the continuum and service lines.
- Prepares and responds to regulatory agencies. Adheres to standards. Formulates and participates in any plans of corrections as a result of surveys and audits.
- Provides updates on patient care services activities, personnel and goal achievements.
- Works in collaboration with Friendly Home facilities and medical staff to ensure smooth transitions of care.
- Ensures that resources are (for example: supplies, medical equipment, technology, etc.) in place to provide resident/patient care and to promote quality of life.
- Responsible for oversight of all recruiting, hiring, transferring, and terminating of all clinically related employees.
- Ongoing review of clinical staff resources.
- Develops and adheres to Master Staffing plan based on industry benchmarks and organizational need which will accomplish stated objectives and promote maximum level of utilization of personnel.
- Collaborates with managers and supervisors in establishing criteria and procedures for recruitment, selection, promotion, and termination of personnel.
- Ensures accountability of staff performance through observance and evaluations.
- Provides strategic and tactical support.
- Ensures model of care based on Member, resident, and patient care needs and acuity meets the highest standards of care and follows best practices as well as increase clinician satisfaction.
- Participates in Strategic Planning meetings and provides direction with clinical program development.
- Participates in budget development and analyzes monthly financial trends and variances. Identifies areas for cost containment.
- Develops and implements change initiatives, in accordance with Friendly Home Living goals and objectives that improve organizational performance.
- Ensures continuous development and accountability of the Clinical Management Team and direct care staff.
- Identify opportunities for performance improvement, particularly in clinical processes and outcome
- Responsible for the review, analysis and appraisal for the effectiveness of all clinically related programs.
- Responsible for promoting an atmosphere that is cognizant of compliance with all State and Federal laws, rules and regulations and the risks of non-compliance.
- Other duties as assigned to meet operational needs of Friendly Home.
Expectations of the Position:
- Knowledge of principles, practices, and techniques of community health nursing.
- Demonstrated knowledge, experience and effectiveness concerning personnel and fiscal practices of Skilled Nursing environments.
- Ability to manage multiple tasks and priorities simultaneously
- Strong communication, problem solving, and interpersonal skills
- Ability to assume a leadership position and work collaboratively as a member of a Leadership Team
- Knowledge and use of information management programs such as Microsoft Word, Excel, and PowerPoint preferred.
- Ability to proactively anticipate need and approach to change in both internal and external environments.
- Demonstrated ability to provide leadership to multiple administrative, professional and support staff
- Significant ability to maintain multiple initiatives simultaneously; initiates necessary actions, interventions and successfully achieves strategic initiatives within predetermined time frames.
- Proven capacity to lead and manage in a complex environment.
- Must possess outstanding leadership, managerial and organizational skills including but not limited to planning, organizing, financial management and performance improvement processes.
- Must possess high degree of initiative in implementing policies and plans.
- Requires well developed critical thinking skills.
- Requires sound quantitative knowledge and analytical ability, fiscal aptitude and system focus.
- Requires excellent interpersonal skills; must be capable of building positive and productive working relationships with all stakeholders.
- Mentors and develops staff.
- Creates a clinical environment in which collaboration is valued and excellence in clinical care, education and research is promoted and achieved.
- Decisive, available, dependable and energetic.
Qualifications of the Position:
- Education: Graduation from an approved school of nursing; Bachelor's degree and/or courses in management desirable. Participant in professional programs desirable.
- Experience: 8-10 years clinical and long term care nursing experience; working knowledge and proven experience in managerial and administrative techniques; ability to direct the work of others.
- Skills: Ability to work with the public.
- Licenses / Certifications: Current NYS Registration and License required.
Conditions of Employment:
- Work is performed in a clean, well lit, “Home-Like,” nursing Home setting.
- Employee must be able to perform essential job functions (reasonable accommodation may apply).
- OSHA Bloodborne Pathogens Level 1 position – refer to Administrative Policy #39 for details.
Physical Requirements
- Refer to Physical Requirements form.
- Must meet the general health requirements set forth by Friendly Home.
- May be requested to assist in the evacuation of Members or perform other procedures to protect the safety of Members, visitors and team members during emergency situations.
NOTE: This job description is not intended to be all-inclusive and every effort has been made to identify the essential functions of the above position. However, this job description in no way states or implies that the duties specifically identified are the only duties required to perform this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position. Employees may perform other related duties within Federal and/or State regulations to meet the ongoing needs of the organization. This job description is not a guarantee of employment for any set period and that either the organization or employee may terminate employment at any time with or without case. Furthermore, this job description may be added to or revised at any time.
