Top 2128 Office tech Jobs

Desktop Support III-Knoxville, TN Office Onsite
Edfinancial Services LLC —Knoxville, TN
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- Computer literacy
- Mid-level
Quick Apply
Intraop Neurophy Tech 2, Neurophysiology Office, FT,Varies
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Product Repair Technician (Full Time In-Office)
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Customer Support Specialist I (Office)
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Part Time Office 365 & Intune Administrator
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Calypso Front Office QA
Luxoft —Remote
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Office Technology Specialist
Cooley LLP —Seattle, WA
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Sioux Falls Family Vision —Sioux Falls, SD
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Rehab Tech
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Product Data Editor
Connection —Merrimack, NH
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Records Technician - Police Department - Eagan
Minnesota City Jobs —Eagan, MN
- $30.08 - $39.01 an hour
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8d
Administrative Technician
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Entry-level Data Entry Technician (Tue-Sat 7:00 - 3:30 PM)
Sterling Labs —Des Plaines, IL
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10d
OFFICE TECHNICIAN (TYPING)
Department of Health Care Access and Information —Sacramento County, CA
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Data Entry Technician - CS
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Office Assistant / Jr. Systems Administrator
ALMA MATER —Los Angeles, CA
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Front Desk Receptionist/Optometry Technician
Child and Family Eye Care —The Woodlands, TX
- $15 - $22 an hour
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10d
Administrative Technician
City of Hawthorne —Hawthorne, CA
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- Full-time
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- Mid-level

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Desktop Support III-Knoxville, TN Office Onsite

Edfinancial Services LLC -
Knoxville, TN

Quick Apply

Job Details

Qualifications

Computer operation
Mobile device support
Microsoft Outlook
LAN
Visio
Printer (troubleshooting support)
Documentation tools
Computer hardware
Remote access software
Malware removal support
Desktop applications
WAN
Peripheral hardware support
Active Directory management
Mobile devices
VPN

Full Job Description

Description:

General Purpose of Job

The Desktop Support III is responsible for providing advanced technical support and troubleshooting for desktop systems, applications, and peripherals. This role ensures efficient resolution of complex user issues, enhance overall user experience and contributes to the stability and security of the IT environment. By collaborating with other IT teams and maintaining clear documentation, Desktop Support III is the highest level of escalation on the Service Desk and plays a critical role in optimizing technology performance and supporting organizational goals.

Duties and Responsibilities (Daily and Monthly)

Provide advanced technical support within time limits dictated by Service Level Agreement(SLA)for desktop hardware, software, and peripherals, addressing complex issues that Help Desk can not resolve
Diagnose and resolve technical problems related to operating systems and applications utilizing remote support tools when necessary
Assist end-users with issues related to software installation, configuration, and functionality, ensuring a timely and effective resolution
Maintain accurate records of support requests, resolutions, and user interactions in ticketing system contributing to knowledge base for future reference
Provide guidance and training to Level 1 and 2 support staff and end-users on software usage and best practices for maintaining systems performance
Conduct regular maintenance and upgrades on desktop hardware, including workstations, printers, and mobile devices ensuring optimal performance
Work closely with other IT teams, such as network, processing, and systems, to resolve cross-functional issues and ensure seamless service delivery
Ensure that all systems adhere to company security policies and protocols, including implementing patches and updates in a timely manner
Provide exceptional customer service, demonstrating patience and understanding while addressing user concerns and technical issues.
Identify and escalate unresolved issues to Team Lead, Supervisor or relevant IT teams, ensuring proper documentation and follow-up
Assist in IT projects, such as deployments or migrations by providing technical expertise and support as needed
Assist in managing IT inventory including collecting equipment and ensuring compliance with company procedures and policies
Provide after-hours “on-call” support in accordance with established policy

Execute other assigned tasks as delegated by IT Management

Requirements:

Computer Skills

Windows 10
Active Directory
Basic network knowledge; LAN, WAN, Wireless & VPN
Mobile Devices; Smartphones & Tablets
MS Office applications (Outlook, Word, Excel, PowerPoint, Visio, Project)
Virus and Spyware removal tools and techniques
Printer Support
Hardware Support

Additional Requirements: Excellent oral, grammatical, written, and multi-tasking skills.

Quick Apply

Refine Your Search

office tech jobs

Desktop Support III-Knoxville, TN Office Onsite

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Pharmacy Clinical Systems Administrator

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Part Time Office 365 & Intune Administrator

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Office Technician

Rehab Tech

Product Data Editor

Records Technician - Police Department - Eagan

Administrative Technician

Entry-level Data Entry Technician (Tue-Sat 7:00 - 3:30 PM)

OFFICE TECHNICIAN (TYPING)

Data Entry Technician - CS

Office Assistant / Jr. Systems Administrator

Front Desk Receptionist/Optometry Technician

Administrative Technician

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