Top 6409 Operational analytics consultant Jobs

Contact Center Data Analytics Consultant
Capgemini —Remote
- $54.81 - $85.64 an hour
- Contract
- Remote
- Writing skills
- Mid-level
- 3 years
- Dental insurance
- Vision insurance
Reporting/Analytics Consultant
Capio Group —Remote
- $100,000 - $115,000 a year
- Full-time
- 5 years
- SQL
- Supervising experience
Quick Apply
Open Call for Consultants – Infectious Disease Surveillance Expertise
PATH —Remote
- Full-time
- Remote
- Master's degree
- Senior level
- Communication skills
Associate Consultant, Business Analysis
Modali Consulting —Remote
- Mid-level
- SQL
- Analysis skills
Quick Apply
Data And Analytics Consultant
Lake Effect Data —Holland, MI
- $45,000 - $60,000 a year
- Full-time
- Microsoft PowerPoint
- Background check
- Microsoft Excel
Quick Apply
Financial Crimes Model Validation Consultant
Treliant LLC —Remote
- $60 - $150 an hour
- 7 years
- Finance
- SQL
- Health insurance
- 401(k)
On-Prem LLM Platform Engineer (OpenShift AI / GPU)
Infosys —Charlotte, NC
- Analysis skills
- Senior level
- Python
Quick Apply
AI Engineer
Infosys —Hartford, CT
- Mid-level
- Analysis skills
- Python
Quick Apply
Gen AI Engineer
Infosys —Charlotte, NC
- Analysis skills
- Senior level
- Python
Quick Apply
Organizational Psychologist
Central Intelligence Agency —Washington, DC
- $179,891 - $288,000 a year
- Full-time
- 5 years
- Doctor of Philosophy
- Travel
- Health insurance
- Dental insurance
Senior SAP Quality Management Consultant
Weidmann Electrical Technology Inc (Wicor) —Urbana, OH
- Full-time
- Hybrid work
- 7 years
- Computer Science
- English
- Health savings account
- AD&D insurance
Quick Apply
Controller
Lasting Change Inc —Fort Wayne, IN
- Full-time
- CPA
- 5 years
- Office
- 403(b) matching
- Health insurance
Quick Apply
Director, Corporate Development
BioUrja Advisors, LLC —Houston, TX
- Full-time
- CPA
- 5 years
- Office
- Health savings account
- Paid holidays
Quick Apply
9d
Restaurant Consultant
SUBWAY / OHCAL Mid-Atlantic —Wytheville, VA
- Up to $48,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Sales
- Mileage reimbursement
- Paid holidays
Quick Apply
Sr. Analytics Consultant
Resolution Technologies —Atlanta, GA
- Azure
- Computer Science
- Up to 50% travel
Lead Engineer - Protection & Control
Avangrid —Augusta, ME
- $111,332 - $145,800 a year
- 7 years
- Bachelor of Science
- Engineering
- Dental insurance
- Tuition reimbursement
Director - Pharmacy Network Contracting & Public Payer Relations
Hemophilia Alliance —Remote
- $130,000 - $170,000 a year
- Full-time
- Background check
- Up to 50% travel
- 5 years
- Health savings account
- Health insurance
Quick Apply
Gen AI Engineer
Infosys —Charlotte, NC
- Analysis skills
- Senior level
- Python
Quick Apply
Director, Financial Systems
LCS —Des Moines, IA
- $130,000 - $163,000 a year
- Full-time
- Background check
- Computer science
- Oracle
- Paid parental leave
- Health insurance
Manager, Benefits and Wellness
Orlando Utilities Commission —Orlando, FL
- $128,340 - $160,425 a year
- Full-time
- Hybrid work
- Background check
- Customer service
- 5 years
- Paid training
- Wellness program

I want to receive the latest job alert for operational analytics consultant

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

operational analytics consultant jobs near

Contact Center Data Analytics Consultant

Capgemini -
Remote

Apply Now

Job Details

Contract
$54.81 - $85.64 an hour

Benefits

Dental insurance
Vision insurance
Retirement plan

Qualifications

Performance dashboard reports
Dashboard development
Data visualization software proficiency
Database systems
Writing skills
Business intelligence report generation
Dashboard creation support
SQL
Business intelligence tools
Presentation preparation
Research findings presentation
Project stakeholder communication
Data analytics technologies

Full Job Description

Remote

Contract (5 months 12 days)

Published 17 days ago

analytics

data center analytics

AI / ML

program management

Role: Contact Center Data Analytics Consultant

We are looking for a data analytics consultant to support a contact center transformation program at Vanguard. This person will help convert operational, customer, and agent performance data into actionable insights and executive-ready narratives.

The role will sit at the intersection of analytics, consulting, and storytelling. The consultant will analyze contact center data across call volumes, intent patterns, containment, escalation, AHT, FCR, service quality, agent performance, customer friction, and AI/bot performance. They will identify trends, root causes, value opportunities, and operational risks, then translate the findings into clear recommendations for senior stakeholders.

Key responsibilities

Analyze contact center, IVR, chatbot, CRM, QA, and workforce data to identify performance drivers and improvement opportunities
Build dashboards, cuts, and ad hoc analyses that explain what is happening, why it matters, and what actions should be taken
Partner with program leads to connect analytics to business outcomes, including cost reduction, service improvement, digital containment, and advisor or agent enablement
Translate detailed data findings into concise executive storylines, slides, readouts, and decision materials
Support value tracking across transformation initiatives, including baseline definition, KPI movement, benefits realization, and issue diagnosis
Work with business, operations, technology, and data teams to clarify data sources, definitions, assumptions, and limitations

Required profile

3 to 6+ years of experience in data analytics, consulting, business analysis, or operations analytics
Strong SQL, Excel, and dashboarding skills, ideally with Power BI, Tableau, or similar tools
Experience with contact center, customer service, CRM, digital servicing, or operational performance data preferred
Ability to move from raw data to insight to recommendation, not just report metrics
Strong executive communication skills, including slide writing, synthesis, and structured problem solving
Comfortable working in ambiguous transformation environments with multiple stakeholders and imperfect data

Ideal candidate

Someone who can be handed a messy contact center question, structure the analysis, pull the right data, find the signal, and turn it into a crisp executive story that helps Vanguard make better transformation decisions.

The pay range that the employer in good faith reasonably expects to pay for this position is $54.81/hour - $85.64/hour. Our offered benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis. Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

Apply Now

Refine Your Search

operational analytics consultant jobs

Contact Center Data Analytics Consultant

Reporting/Analytics Consultant

Open Call for Consultants – Infectious Disease Surveillance Expertise

Associate Consultant, Business Analysis

Data And Analytics Consultant

Financial Crimes Model Validation Consultant

On-Prem LLM Platform Engineer (OpenShift AI / GPU)

AI Engineer

Gen AI Engineer

Organizational Psychologist

Senior SAP Quality Management Consultant

Controller

Director, Corporate Development

Restaurant Consultant

Sr. Analytics Consultant

Lead Engineer - Protection & Control

Director - Pharmacy Network Contracting & Public Payer Relations

Gen AI Engineer

Director, Financial Systems

Manager, Benefits and Wellness

I want to receive the latest job alert for operational analytics consultant

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected