Top 41685 Operations support analyst Jobs

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Functional Analyst

Willory, LLC -
Akron, OH

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Job Details

Full-time
$90,000 - $125,000 a year
14 days ago

Qualifications

Systems integration
Data visualization software proficiency
Data Integration (Data management)
Data analysis reporting
Requirements design
Project management experience in technology
Metrics Reporting
Reporting and dashboarding tools
System maintenance
SQL
Employee data management
Business intelligence tools
Bachelor's degree
Requirements analysis
Integration Platforms (Enterprise solutions)
SaaS platforms
System requirements definition
Systems & applications support
Access control management
Data analysis software
Database software proficiency

Full Job Description

Our client is a global leader in the Testing, Inspection, Certification, and Compliance (TICC) industry, providing testing, consulting, information, and compliance services to the transportation, life science, packaging, materials, components, consumer, and energy markets. With a century of history and laboratories and operations across North America, Europe, and Asia, our client pairs scientific rigor with a high-touch, client-focused culture guided by a commitment to ethics, mission, and people. Their brand promise — accurate data, on time, with high touch — reflects an organization where science, technology, and business expertise come together so customers can innovate with confidence.

Compensation: $90,000 - $125,000 / annually

The IT Functional Analyst – Human Resources analyzes, designs, and implements technology solutions that meet the needs of the HR function. This role gathers and documents requirements, provides functional expertise across HR systems — including HRIS, payroll, performance management, and recruitment platforms — and ensures seamless integration with other business applications. Partnering closely with HR, IT, and external consultants, the IT Functional Analyst optimizes the use of technology and keeps HR systems and processes aligned with organizational goals.

As an HRIS Functional Analyst, you will:

Gather and analyze requirements by partnering with HR stakeholders to understand business needs, conducting workshops and interviews, and translating findings into technical specifications and recommended process improvements
Implement, configure, and integrate HR systems — including HRIS, payroll, and learning management platforms — working with IT teams to connect HR systems to finance, time-tracking, and ERP applications while ensuring smooth data flow and identifying integration gaps
Lead change management and system updates by supporting upgrades, patches, and new releases, aligning system changes with business requirements, and ensuring compliance with data protection regulations (e.g., GDPR, HIPAA) and organizational security policies
Manage HR technology projects end to end, including resource planning, budget, and timeline, and coordinating across HR Business Partners, IT technical resources, and external consultants to meet milestones efficiently
Collaborate with external consultants to bring in specialized expertise, align consultants and internal stakeholders on objectives and deliverables, and facilitate knowledge transfer into the internal HR ecosystem
Develop and maintain documentation for HR systems, processes, and workflows, including configurations, integrations, troubleshooting procedures, user manuals, best-practice guides, and FAQs
Provide training and knowledge transfer by creating materials and leading sessions that help HR teams adopt new features and use HR tools consistently and effectively
Deliver reporting and data analysis by ensuring accurate data flow across platforms and helping HR teams generate reports and dashboards that surface key metrics and performance insights

As an HRIS Functional Analyst, you have:

3+ years as an IT Analyst, Functional Analyst, or similar role in a Human Resources or technology environment, including proven work with HR technologies such as HRIS (UKG, Workday, SAP SuccessFactors, ADP), payroll, and performance management tools
trong understanding of HR processes — recruitment, employee lifecycle management, payroll, benefits, and compliance — and how they intersect with IT systems, with the ability to translate business needs into technical requirements and specifications
Proficiency in SQL, data integration tools, and reporting systems; familiarity with HR analytics platforms (e.g., Power BI, Tableau), cloud-based HR/SaaS platforms, web technologies, APIs, and system integrations
Experience with user access control, software updates, and ongoing system maintenance
Strong organizational skills with the ability to manage multiple projects simultaneously across internal teams and external partners
Excellent problem-solving and troubleshooting skills, with the ability to communicate clearly with non-technical stakeholders and produce user-friendly documentation and training materials
A bachelor's degree in information technology, Human Resources, Business Administration, or a related field

Preferred:

Experience working with external consultants or vendors to implement and support HR technologies
Familiarity with HR data management and reporting platforms in a multinational or multi-region environment

Work Details

Work Location: This position is Hybrid (3/2) in Fairlawn, OH, and requires that qualified talent be located within commuting distance.
Placement Type: Direct Hire
Estimated Schedule: Full-time

Employment Requirements

Must be legally authorized to work in the United States without current or future sponsorship
Successful completion of background checks, assessments, or screenings as required by our client

About Willory

Willory is the only staffing and consulting firm solely focused on HR and payroll. We connect exceptional talent with forward-thinking organizations, building relationships that advance careers and strengthen teams. Our purpose is to empower people — including the professionals who join our own team. If you are ready to grow in a role where your expertise in talent acquisition directly fuels the success of HR and payroll professionals across the country, we would love to hear from you.

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