Top 49 Operator helpdesk engineer Jobs

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Senior Solutions Engineer
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WPG- System Analyst & Master Data
WITRON Group —Woodstown, NJ
- Microsoft Excel
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- AD&D insurance
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Automation Technician II
DHL eCommerce —Whittier, CA
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7d
Campus Systems Lead
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WPG- System Analyst & Master Data

WIOSS Automation Solutions LP -
Pilesgrove, NJ

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Job Details

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Employee assistance program
Vision insurance
401(k) matching
Gym membership
Safety equipment provided
Life insurance

Qualifications

Customer communication
Microsoft Excel
Microsoft Outlook
Warehouse management system
Automated material handling systems
High school diploma or GED
Vendor communication
Technical Proficiency
Excel data analysis

Full Job Description

Founded in 1971, WITRON has become an international leader in automated storage logistics with more than 7,000 colleagues worldwide tending to the planning, realization, and maintenance of our highly automated systems. Our teams – far more than just mechanics, electrical technicians, or mechatronic engineers – act as professionals who are perfectly equipped with full power for finding the best solution to the specific needs of each of our customers. Our growing division now has close to 1000 employees. Our corporate culture, which is characterized by passion, cooperation, and the drive to move things forward, has allowed us to offer close to 350 internal promotions to our employees in recent years. APPLY and JOIN our dynamic team in a fascinating high-tech environment facing new and exciting challenges daily.

Job Title: System Analyst & Master Data

We offer you:

(3) Bonus opportunities
Health insurance, AD&D coverage
401(k) retirement savings plan with company match
Dental insurance
Full vision insurance coverage
Company-paid life insurance
Company-paid short-term and long-term disability insurance
Leave of absence support program
Accident insurance
Critical illness insurance
Hospital indemnity insurance
Legal insurance
Discounted gym memberships
Discounts on services/products
Blue365 health & wellness discounts
Tuition reimbursement
Employee Assistance Program (EAP)
Telehealth services

Your role in our team:

This role is responsible for ensuring the smooth operation and continuous improvement of automation and warehouse systems. It involves maintaining accurate item data, resolving related issues, and optimizing processes through analysis and troubleshooting. The position also acts as a key liaison between customers and internal/external teams, facilitating communication, analyzing system needs, and supporting workflow efficiency across WITRON’s environments.

Ideal candidate profile: As an ideal candidate for the Onsite Systems Analyst & Master Data role at WITRON, you are a detail-oriented and technically adept professional with a strong background in warehouse automation systems and master data management. You thrive in fast-paced, high-volume environments and bring a proactive mindset focused on continuous improvement. You’re a skilled communicator and collaborator, able to bridge the gap between technical teams, operations, and customers to ensure seamless system performance and data integrity.

Qualifications:

Minimum High School Diploma (post-secondary education in a technical or data-related field is an asset)

Skills/Experience Required:

Minimum 1 year of experience working with automated warehouse systems, or operational experience in a similar environment.
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint); advanced Excel skills required
Basic understanding of Cubi Scan and continuous improvement methodologies
Strong analytical thinking and problem-solving skills, including scenario testing and impact analysis
Excellent written and verbal communication skills; able to convey technical concepts to non-technical audiences
Strong networking ability across internal teams, customer organizations, and external vendors
Highly adaptable with strong time management and multitasking capabilities
Technically proficient with warehouse management systems (WMS) and workflows
Ability to climb vertical ladders and work at heights up to 100 feet (30 meters) with training and PPE, such as fall protection harness
Ability to work in temperature conditions ranging from 55°F to -15°F (13°C to -26°C), (PPE provided)

Key Responsibilities:

Support the maintenance and management of Master Data for all SKUs in a high-volume distribution center, including the final review and setup (when applicable) of new items
Monitor and analyze system reports to identify data inconsistencies, automation issues, and area for improvement; take corrective action as needed
Review daily reports to enhance Master Data quality by eliminating unnecessary user entries and address data integrity concerns
Collaborate with the customer’s Master Data team to identify improvement opportunities, while providing training and support as needed
Follow standard operation procedures and company policies and create standard operating procedures as required
Review daily automation operations for process compliance
Adjust machinery specifications and operational modes to optimize item handling and improve automation efficiency
Support performance tests to identify and address issues related to product, machine, maintenance, and IT systems
Support packaging tests for new vendor designs within the automation framework to ensure compatibility and performance
Lead and support continuous improvement initiatives in collaboration with the operation and maintenance teams to streamline processes and enhance performance
Identify problematic products, report non-conformance and vendor packaging opportunities to the Operations and Packaging teams
Track and communicate updates on the equipment operator feedback report
Update open points list to ensure timely resolution and team alignment
Act as liaison between customers, helpdesk, internal teams (VPs, IT, compliance), and third-party vendors
Collaborate with WIOSS Onsite, project teams, and lifetime support to align system performance with expectations
Build and maintain strong relationships across customer organizations
Manage customer change requests: review, prioritize, document, and coordinate testing and deployment
Analyze and optimize automated system processes; conduct testing and assess impacts of changes
Support project initiatives onsite and remotely; manage deliverables and troubleshoot challenges
Diagnose and resolve technical issues; perform system checks and preventive maintenance
Assist with upgrades, workflow optimizations, and WMS integrations
Develop streamlined workflows and deliver end-user training on system functionalities
Provide insights and tools to maximize system capabilities
Maintain documentation of workflows, configurations, and troubleshooting procedures
Generate reports on system performance, issue resolution, and project updates
Track customer interactions and collaboration efforts to support continuous improvement
Other duties as assigned

Pay Rate:

Hourly position

Quick Apply

Refine Your Search

operator helpdesk engineer jobs

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