Senior ServiceNow Developer / Administrator
Location: Remote
Employment Type: Contract
Experience: 5+ Years
Job Summary
We are seeking an experienced Senior ServiceNow Developer/Administrator to join our team. The ideal candidate will have extensive experience designing, developing, configuring, and maintaining enterprise-scale ServiceNow environments. This role requires expertise in ServiceNow ITSM, custom application development, workflow automation, platform integrations, and ServiceNow administration. The successful candidate will collaborate with cross-functional teams to develop scalable solutions, automate business processes, and support enterprise ServiceNow operations.
Key Responsibilities
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Design, develop, configure, and maintain ServiceNow applications and platform capabilities.
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Develop custom scoped applications using ServiceNow best practices.
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Configure and support ITSM modules, including Incident, Problem, Change, Request, and Service Catalog.
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Develop Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and ACLs.
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Build and maintain Service Catalog items, Record Producers, and workflow automations using Flow Designer.
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Develop and support REST API integrations with third-party enterprise applications.
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Configure Integration Hub spokes and build automated integrations.
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Develop Scripted REST APIs and manage data integrations using Import Sets and Transform Maps.
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Configure and maintain CMDB, Reports, Dashboards, and Performance Analytics.
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Support ServiceNow platform administration, including upgrades, patching, testing, deployments, and troubleshooting.
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Monitor system performance and implement enhancements to improve platform reliability.
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Collaborate with infrastructure, security, and application teams to deliver enterprise solutions.
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Maintain technical documentation, design specifications, and operational procedures.
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Participate in code reviews and follow ServiceNow development best practices.
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Provide production support and resolve application issues in a timely manner.
Required Qualifications
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Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
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Minimum 5 years of hands-on ServiceNow Developer/Administrator experience.
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Strong experience supporting enterprise-scale ServiceNow environments.
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Experience with ServiceNow ITSM modules including Incident, Problem, Change, Request, and Service Catalog.
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Expertise in Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and ACLs.
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Strong experience with Flow Designer and Integration Hub.
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Experience developing custom ServiceNow scoped applications.
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Experience building and maintaining REST API integrations.
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Experience with Scripted REST APIs, Import Sets, and Transform Maps.
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Experience with CMDB, Reports, Dashboards, and Performance Analytics.
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Strong JavaScript development skills.
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Experience with SQL and relational databases.
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Experience administering production ServiceNow environments.
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Strong analytical, troubleshooting, and problem-solving skills.
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Excellent verbal and written communication skills.
Preferred Qualifications
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Experience with ServiceNow domain separation.
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Experience integrating ServiceNow with Okta SSO and Role-Based Access Control (RBAC).
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Experience working in cybersecurity or Managed Security Service Provider (MSSP) environments.
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Government or public sector experience.
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Experience with AWS cloud services (EC2, RDS, S3).
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Experience with React, Node.js, Express.js, and full-stack web development.
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Knowledge of PostgreSQL and MongoDB.
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Familiarity with Agile/Scrum development methodologies.
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ServiceNow Certified System Administrator (CSA) certification preferred.
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Additional ServiceNow certifications such as CAD or CIS are a plus.
Technical Skills
ServiceNow
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ITSM
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CMDB
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Service Catalog
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Flow Designer
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Integration Hub
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Business Rules
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Script Includes
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Client Scripts
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UI Policies
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UI Actions
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Scripted REST APIs
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Import Sets
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Transform Maps
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ACLs
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Performance Analytics
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Reports & Dashboards
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Domain Separation
Programming Languages
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JavaScript
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SQL
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Python (Preferred)
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HTML/CSS
Frameworks & Technologies
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React
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Node.js
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Express.js
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REST APIs
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JSON/XML
Databases
Cloud & Tools
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AWS (EC2, RDS, S3)
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Git
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Postman
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VS Code
Preferred Industry Experience
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Enterprise IT environments
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Cybersecurity organizations
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Managed Security Service Providers (MSSP)
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Government or Public Sector
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Large-scale ServiceNow implementations
If you are passionate about developing innovative ServiceNow solutions and thrive in enterprise environments, we encourage you to apply and become part of a collaborative, technology-driven team.
