Municipal Profile
The City of Bridgeport is in Fairfield County at the mouth of the Pequonnock River on Long Island Sound. It is bordered
by the towns of Trumbull to the north, Fairfield to the west, and Stratford to the east. The most populous city in
Connecticut, it has an approximate population of 147,000, consisting of 50,367 households, with a population density
of 9,226 residents per square mile. Nicknamed the “Park City” for its over 40 public parks, including the Olmsted-
designed Seaside Park and Beardsley Park, Bridgeport is a vibrant community and was recently cited as the 11th most
diverse city in the country (with some 85 languages spoken here). NBC Today also labeled Bridgeport one of the top 5
booming cities in the nation. The City is also home to numerous attractions, such as the Barnum Museum,
Connecticut's Beardsley Zoo, the Hartford Healthcare Amphitheater, the Total Mortgage Arena, and the Soundside
Music Festival, all of which bring thousands of visitors to the city each year for a myriad of events. A center of
learning, Bridgeport is home to Sacred Heart University’s Center for Healthcare Education, the University of Bridgeport,
and Fairfield University’s Bellarmine Campus, as well as the campus of the Paier College of Art and the Housatonic
Community College. The city also hosts two major medical centers which serve the region and are the city’s largest
employers: Bridgeport Hospital, which is part of the Yale New Haven Health Care System, and Saint Vincent’s Medical
Center, which is part of Hartford Healthcare. The Connecticut's Beardsley Zoo is one of the most visited tourist
attractions and the only zoo in the State. The Sacred Heart University's Discovery Museum and Planetarium,
located in the North End of the City, offers interactive science and space displays. Additionally, Bridgeport is home
to Vinny Brand's Stress Factory Comedy Club, Downtown Cabaret Theatre, and many fine dining options.
Governing Structure
The City has a Mayor-City Council form of government. Bridgeport has an elected mayor who serves as the chief
executive officer of the municipal government and serves a four-year term. The current mayor is Joseph P. Ganim, who
is currently serving his eighth term as mayor. The City Council is the twenty-member legislative body whose two major
responsibilities are enacting ordinances necessary to ensure the welfare and good order of the City and adopting the
City’s annual budget. Councilmembers are elected by the residents of the ten council districts to represent the concerns,
needs, and issues of their constituents, and work to improve the City’s neighborhoods. All Councilmembers serve a two-
year term in office.
GENERAL STATEMENT OF DUTIES:
The Support Specialist II is responsible for providing technical assistance to users for mobile, portable and/or desktop
computing devices. User support also includes, but is not limited to; all device related peripherals; software; enterprise
class applications; and basic account administration. End user assistance is provided in person at their location, via
telephone, or using an electronic medium such as email or chat. Duties also include testing, troubleshooting and repair
of existing devices and systems as well as, making recommendations to management regarding any changes needed to
successfully support the City of Bridgeport's computing environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The essential functions or duties described below are the primary functions and duties of the position. There may be
other types of work that may be performed and the omission of a particular duty or function does not exclude that duty
or function from the position provided the duty or function is similar in work, related to the work or logically assigned
to the position.
- Install, troubleshoot, and repair hardware and software according to the standards set by the City of Bridgeport
Information Technology Department.
- Ensure the daily optimal performance of mobile, portable and computer systems.
- Maintain, repair or replace computing device related peripherals.
- Set up equipment and domain accounts for employee use, ensuring installation of appropriate software.
- Maintain record of daily activities, issues addressed, and remedial action taken.
- Confer with management, peers, and employees to establish requirements for new systems or enhancements to
processes. As needed, provide technical guidance and advice to management.
- Fix or refer hardware or software problems, or defective products, to vendors or technicians for service.
- Inspect equipment and read order sheets to prepare for delivery to users.
- Address inquiries and issues regarding computer software and hardware operation.
- Read trade magazines and technical manuals to maintain knowledge of hardware and software used by the City
