Top 69 Pc refresh technician Jobs

Deskside Support Technician
HCL Technologies Limited - Business Services —San Diego, CA
- $65,000 - $88,000 a year
- Email
- Microsoft Outlook
- 5 years
- Office
- AD&D insurance
- Paid holidays
Quick Apply
Tech Refresh Team Lead
Leidos —Alexandria, VA
- $73,450 - $132,775 a year
- Full-time
- Customer service
- Mid-level
- 3 years
Senior Lead Installation Technician
Leidos —Alexandria, VA
- $92,300 - $166,850 a year
- Full-time
- 5 years
- Master's degree
- High school diploma or GED
11d
IT Technician - HQ
Fashion Nova —Beverly Hills, CA
- Monday to Friday
- Google Workspace
- Computer science
- Computer Science
- Health insurance
- Dental insurance
IT Helpdesk Technician
Roberts Resorts —Scottsdale, AZ
- Full-time
- Google Workspace
- Computer science
- Microsoft Excel
- Paid holidays
- Disability insurance
Tier 2 Deskside Technician
AAC Inc —Fort Meade, MD
- $65,000 - $70,000 a year
- Weekends as needed
- Writing skills
- Office
- Bachelor's degree
Quick Apply
Desktop Tier 2 Technician
AAC Inc —Rockville, MD
- $55,000 - $60,000 a year
- Bachelor of Science
- Writing skills
- Mid-level
Quick Apply
IT Field Services Technician
Syncreon —Rialto, CA
- $31.12 - $36.81 an hour
- Weekends as needed
- English
- Mid-level
- Warehouse
EUC technician/Site IT Support
Tata Consultancy Services —Charlotte, NC
- $50,000 - $60,000 a year
- Computer Science
- Research
- Mid-level
- Commuter assistance
- Health insurance
PC Support Analyst
Yamaha Motor US —Marietta, GA
- 5 years
- Computer literacy
- Writing skills
- Profit sharing
- Wellness program
14d
IT Helpdesk Technician
Roberts Resorts & Communities —Scottsdale, AZ
- Full-time
- Google Workspace
- Computer science
- Microsoft Excel
- Paid holidays
- Disability insurance
Quick Apply
IT Help Desk Support
Lucayan Technology Solutions —Tampa, FL
- English
- Mid-level
- Communication skills
- Commuter assistance
- Health savings account
Help Desk Technician
KECHES LAW GROUP PC —Milton, MA
- $60,000 - $80,000 a year
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
IT Support Technician (Entry Level)
Jabil Circuit —Prince George, VA
- $23.89 - $43.03 an hour
- Extended hours
- Construction site
- Office
- High school diploma or GED
- Employee stock purchase plan
- Health insurance
Cleared Computer Technician
Colossal Contracting LLC —Ballston Spa, NY
- Full-time
- Mid-level
- In-person
- 1 year
- Dental insurance
- 401(k)
Quick Apply
PC Technician (Contractor)
Skillforce IT —Cordova, TN
- $18 - $28 an hour
- Temporary
- Windows
- In-person
- Entry level
Quick Apply
2d
Senior IT Specialist
Magris Talc —Three Forks, MT
- $95,419 - $119,274 a year
- Full-time
- Computer science
- Azure
- Computer Science
Desktop Support Technician
Ovation Workplace Services Inc —Hunt Valley, MD
- $35,000 - $49,000 a year
- Extended hours
- Mid-level
- Office
- Ability to lift 50 pounds
Quick Apply
Tier II Asset Technician
KeenLogic —Alexandria, VA
- Full-time
- Mid-level
- Office
- 3 years
Quick Apply
12d
Senior Desktop Support Technician
Vistex BKV —Hoffman Estates, IL
- $75,000 - $90,000 a year
- On call
- Hybrid work
- Microsoft Outlook
- 5 years
- Office
- Health insurance
- 401(k)
Quick Apply

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Deskside Support Technician

HCL Technologies Limited - Business Services -
San Diego, CA

Quick Apply

Job Details

Full-time
$65,000 - $88,000 a year

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Unlimited paid time off
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance

Qualifications

Desktop support
Windows
Driver's License
Video conferences (communication methods)
Desktop administration
Help desk

Full Job Description

JOB SUMMARY

As a senior member of the Site Services team, provides high-quality, advanced technical support within a dynamic trading environment. Acting as a single point of contact for the business, this Level 3 (L3) role involves ownership of technical issues and queries, driving them to resolution through direct troubleshooting, escalation, or by sourcing required information. The position requires deep technical expertise, exceptional customer service, and superb communication skills to build strong relationships with business users and stakeholders at all levels, including Innovation & Engineering DWP (I&E). Responsibilities include deskside and remote support, handling escalated issues, mentoring junior staff, and collaborating closely with network, infrastructure, and multiple support teams—both on-shore and off-shore, including 3rd party partners. Additionally, the role contributes strategic input into service improvement initiatives, ensuring robust IT support and maintenance for current and new systems in a fast-paced trading environment.

Essential Duties and Responsibilities

Provide expert-level 1st and 2nd line desktop support in a high-paced trading environment, serving as an escalation point for complex technical issues.
Deliver support for desktops, laptops, mobile devices, AV systems, and local/network printers, including installation, configuration, and troubleshooting.
Collaborate with remote network engineering teams to resolve network-related issues (connectivity, performance, configuration) and act as senior local hands for network troubleshooting and maintenance.
Maintain familiarity with office network topology, network closets, and demarcation points; assist with implementing fixes on network devices such as switches, routers, firewalls, wireless access points under remote guidance.
Utilize network monitoring tools to analyze traffic, identify bottlenecks, and ensure optimal performance.
Participate in IT projects including network upgrades, AV deployments, system refreshes, and application rollouts; complete required training and documentation for new deployments.
Conduct Operational and User Acceptance Testing for new applications and systems.
Ensure all tickets are logged, updated, and maintained in ServiceNow (SNOW) with high quality and accuracy.
Assist in determining severity 1 and 2 incidents, aid during major incidents, and participate in post-incident reviews.
Identify root causes for recurring IT problems to improve service quality and reduce call volumes.
Document solutions, create and maintain knowledge base articles, and contribute to technical documentation including network diagrams.
Maintain confidentiality, integrity, and availability of data associated with applications and services.
Ensure all changes to PC hardware and network assets are tracked in the asset database.
Perform preventative maintenance and coordinate with OEMs for AV and network equipment.
Adhere to security, regulatory, and compliance policies affecting Trading Operations Support (e.g., MRL, Compliance).
Maintain effective working relationships with other support teams, service providers, and business representatives; act as a conduit for IT initiatives aimed at enhancing customer experience.
Communicate relevant information clearly and effectively to team members and stakeholders.
Observe Health and Safety requirements at all times.

Skills and Abilities

Strong troubleshooting skills for IT problem analysis, diagnosis, and resolution.
Demonstrable experience recording, analyzing, and managing resolutions in line with SLAs while managing user expectations.
Strong experience with Trade Floor technologies, including market data, trader voice, and trading applications.
Ability to work effectively within a team and maintain a professional demeanor.
Highly customer-focused with strong communication skills (articulate, methodical).
Strong sense of urgency and understanding of the trading environment.
Outstanding documentation skills and ability to create clear technical instructions.
Experience working in a managed desktop environment with lockdown controls.
Familiarity with industry-standard compliance requirements (FCA, SOX, Dodd-Frank).
Technical proficiency in:
Windows 10/11 and Active Directory
O365 Office productivity suite
Corporate messaging (Outlook/Exchange), instant messaging (MS Teams, ICE Chat, Vantage)
LAN and remote access services (VPN)
High-tech meeting rooms (video conferencing, telepresence, wireless networks)
Unified document capture and production systems (printers, scanners, fax)
Ability to interpret and create network diagrams and technical documentation.

Expertise

5+ years’ experience providing desktop support in a Trade Floor environment.
5+ years supporting Trade Floor PC builds and compliance controls.
Experience in oil and gas industry preferred.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [email protected] for investigation.

Job Type: Full-time

Pay: $65,000.00 - $88,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

Help desk: 2 years (Required)
Windows: 2 years (Required)
Desktop support: 2 years (Required)

License/Certification:

Driver's License (Required)

Work Location: In person

Quick Apply

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