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Temporary Office Administrator

My Painter & Exteriors
Remote

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Job Details

Temporary
$3,400 a month
2 days ago

Qualifications

Google Workspace
Teamwork
Administrative experience
Organizational skills
Productivity software
Customer information system software
Time management
Office experience

Full Job Description

My Painter & Exteriors & Wilson's Power Washing

About Us

My Painter & Exteriors and Wilson's Power Washing are growing home service companies serving homeowners, commercial clients, homeowners' associations, and property managers throughout Northern Virginia, Washington, DC, and Maryland.

We're committed to providing an exceptional customer experience from the first phone call through project completion. To support our continued growth, we're looking for an organized, dependable, and customer-focused Administrative Coordinator to join our team.

If you enjoy helping people, staying organized, solving problems, and working in a fast-paced environment, we'd love to hear from you.

Position Overview

The Administrative Coordinator serves as the primary point of contact for customers and supports the daily administrative functions of both My Painter & Exteriors and Wilson's Power Washing.

This role is responsible for answering incoming phone calls, responding to customer inquiries, scheduling appointments, coordinating estimator and technician schedules, following up with customers, maintaining accurate records, and supporting leadership through reporting and administrative coordination.

Success in this role comes from strong communication skills, excellent organization, attention to detail, and the ability to manage multiple priorities while working independently in a remote environment.

Primary ResponsibilitiesCustomer Communication

Answer incoming phone calls during business hours (8:00 AM – 5:00 PM Eastern Time)
Respond to website inquiries, emails, and text messages
Provide professional, friendly, and knowledgeable customer service
Return missed calls and voicemails promptly
Answer general customer questions and direct inquiries to the appropriate team member when needed

Scheduling

Schedule residential painting estimates
Schedule Wilson's Power Washing service appointments
Coordinate estimator calendars
Coordinate technician schedules
Confirm upcoming appointments with customers
Reschedule appointments when necessary
Communicate scheduling changes with customers and team members
Help maintain efficient daily schedules

Customer Follow-Up

Follow up with customers regarding upcoming appointments
Follow up on unsold estimates and outstanding proposals
Confirm customers have received proposals and answer general questions
Schedule color consultations when needed
Ensure customers receive timely communication throughout the sales process

Reporting & Administrative Support

Maintain accurate customer information within company software
Track incoming leads and scheduled appointments
Generate routine reports for management
Monitor follow-up activity and outstanding estimates
Maintain organized digital records
Assist leadership with reporting and other administrative projects as assigned

Performance Expectations

Success in this role is measured by reliability, communication, organization, and attention to detail. A successful Administrative Coordinator will consistently:

Customer Service

Answer incoming calls professionally during business hours (8:00 AM – 5:00 PM EST)
Respond to customer emails, text messages, and website inquiries promptly
Return missed calls and voicemails by the end of the business day whenever possible
Deliver a professional, friendly experience on every customer interaction

Scheduling

Maintain accurate schedules for estimators and technicians
Confirm appointments and communicate scheduling changes promptly
Minimize scheduling conflicts while maximizing efficiency
Ensure customers know what to expect before their appointment

Communication

Maintain clear, timely communication with customers and team members
Keep customer records accurate and up to date
Ensure no customer inquiries or follow-up tasks are overlooked

Organization

Stay organized while managing multiple priorities throughout the day
Maintain accurate data within company software
Complete assigned follow-up tasks consistently and on time
Demonstrate reliability while working independently in a remote environment

Teamwork

Support both My Painter & Exteriors and Wilson's Power Washing professionally
Communicate proactively when issues arise
Learn new software and procedures as the companies continue to grow
Contribute ideas that improve customer experience and internal efficiency

What Success Looks Like

Within your first 30 days, you should be able to:

Confidently answer customer questions and represent both companies professionally
Independently manage estimator and technician schedules
Ensure customers receive timely communication throughout the scheduling process
Complete follow-up tasks without reminders
Generate accurate reports for leadership
Help create a smooth, organized experience for customers and employees alike

Qualifications Required

Previous experience in an administrative, scheduling, customer service, or office support role
Excellent verbal and written communication skills
Strong organizational and time management abilities
Ability to multitask while maintaining attention to detail
Proficiency with Microsoft Office and Google Workspace
Comfortable learning new software and CRM platforms
Reliable high-speed internet connection
Quiet, professional workspace suitable for handling customer phone calls

Preferred

Experience in one or more of the following industries:

Home services (painting, power washing, HVAC, plumbing, roofing, landscaping, etc.)
Construction or contracting
Property management
Scheduling or dispatching
Customer service or call center environments

Experience with platforms such as Monday.com, Housecall Pro, PaintScout, CompanyCam, Jobber, ServiceTitan, or similar software is a plus.

Schedule

Full-Time (40 hours per week)
Monday through Friday
8:00 AM – 5:00 PM Eastern Time
Fully Remote

Equipment Provided

The company will provide:

Company laptop
Company phone
Required software and system access

All company-issued equipment remains the property of My Painter & Exteriors and must be returned upon the conclusion of employment or the end of the contract.

Contract Opportunity

This position is being hired to provide maternity leave coverage.

Initial contract term of at least five (5) months
The position will be reviewed near the end of the contract to determine whether an extension is appropriate based on business needs and performance.
As My Painter & Exteriors and Wilson's Power Washing continue to grow, we anticipate separating administrative responsibilities between the two companies. This may create future opportunities for a permanent full-time position for the right candidate; however, permanent employment is not guaranteed.

Why Join Our Team?

At My Painter & Exteriors and Wilson's Power Washing, you'll join a growing team that values professionalism, accountability, communication, and exceptional customer service.

You'll play an important role in the day-to-day success of both companies by helping create an outstanding experience for our customers while supporting a team committed to doing quality work and continually improving.

If you're organized, dependable, enjoy helping people, and take pride in keeping things running smoothly, we'd love to hear from you.

Pay: $3,400.00 per month

Work Location: Remote

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