Top 922 Pr Jobs in Closter, NJ

Customer Communications Associate
NJ Transit —Newark, NJ
- Weekends as needed
- Writing skills
- Mid-level
- Microsoft Office
- Commuter assistance
- Health insurance
3d
Corporate Communications Coordinator
Atlas Air —White Plains, NY
- $53,500 - $72,000 a year
- Microsoft Word
- Marketing
- Research
- Health insurance
- Dental insurance
Business Solutions Marketing Senior Manager
Astound —New Jersey
- $100,000 - $130,000 a year
- Full-time
- 7 years
- Marketing
- High school diploma or GED
- Paid holidays
- Disability insurance
1d
Community Outreach Representative (Washington Heights - Bilingual Spanish required)
True Care —New York, NY
- $65,000 - $75,000 a year
- Full-time
- Spanish
- Public speaking
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
12d
Corporate Communications Coordinator
Atlas Air —White Plains, NY
- $53,500 - $72,000 a year
- Microsoft Word
- Marketing
- Research
Hospice Community Liaison
Suncrest Hospice —Paterson, NJ
- $85,000 - $100,000 a year
- Full-time
- Mid-level
- Driver's License
- Driving
- Health insurance
- Dental insurance
Marketing Liaison
Hudson View Network —Bergen County, NJ
- $80,000 - $100,000 a year
- Full-time
- Nursing home
- Sales
- Research
- Health insurance
- Dental insurance
Quick Apply
PR & Communications Manager East Region (247104)
Newmark —New York, NY
- $80,000 - $100,000 a year
- Full-time
- Marketing
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Community Outreach Representative
POD Health —Pearl River, NY
- $65,000 - $80,000 a year
- Full-time
- Public speaking
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
12d
Family & Community Engagement Coordinator (Bilingual Spanish)
PAVE Academy Charter School —Brooklyn, NY
- $64,350 - $74,350 a year
- Weekends as needed
- Spanish
- Microsoft Excel
- Computer literacy
- Vision insurance
Quick Apply
3d
Director of PR and Communications
TalentoHCM —New York, NY
- $160,000 a year
- Full-time
- Marketing
- Office
- Mentoring
Quick Apply
10d
Assistant Director of Communications
HEARTSHARE HUMAN SERVICES OF NEW YORK —Brooklyn, NY
- $95,000 - $110,000 a year
- Email
- 5 years
- Research
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Manager, Internal Communications - 2292
Pivotal Talent Search —New York, NY
- $85,000 - $95,000 a year
- Hybrid work
- 5 years
- Continuous improvement
- Senior level
Quick Apply
Community Outreach & Marketing Representative
Skilled Healthcare of NYC —New York, NY
- $70,000 a year
- Full-time
- Bilingual
- Public speaking
- Mid-level
Quick Apply
Marketing Liaison
Hudson View Network —Oakland, NJ
- $80,000 - $100,000 a year
- Full-time
- Skilled nursing facility
- Nursing home
- Sales
- Health insurance
- Dental insurance
Quick Apply
9d
Director of PR and Communications
BD —Franklin Lakes, NJ
- $169,700 - $305,700 a year
- Office
- Children
- Senior level
- Wellness program
- Commuter assistance
Internal Communications Assistant
NJ Transit —Newark, NJ
- Marketing
- Office
- 1 year
- Commuter assistance
- Health insurance
1d
Community Liaison
Pyramid Healthcare —Paramus, NJ
- Full-time
- Addiction Medicine
- Bachelor of Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Community Relations
Sunshine Adult Day Care —Bergenfield, NJ
- Entry level
Community Outreach Coordinator
Fleet Feet —Ridgewood, NJ
- $18 - $25 an hour
- Part-time
- Entry level
Quick Apply

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Customer Communications Associate

NJ Transit -
Newark, NJ

Apply Now

Job Details

3 days ago

Benefits

401(a)
Commuter assistance
457(b)
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
401(k) 6% Match
Vision insurance
Life insurance

Qualifications

Customer communication
Writing skills
Microsoft Office

Full Job Description

Move forward with us! At NJ TRANSIT, you will join us in transforming the third-largest transportation agency in North America. We are committed to delivering safe, reliable service that gets our customers to their destinations on time – and we are looking to hire talented people with a love of learning to make it all possible!

Summary:

Responsible for managing and enhancing the communication strategies and customer interactions of an organization. Also, develop and implement effective communication plans, oversee customer service operations, and ensure positive customer experiences. This role involves managing various communication channels, resolving customer issues, analyzing customer feedback, and implementing strategies to improve customer satisfaction and loyalty.

Roles and Responsibilities:

Coordinates the dissemination of rail, bus and light rail messages regarding the status of service and the impacts of service disruptions that are ultimately delivered to customers through various communications channels, including travel alerts, NJ TRANSIT Website, station public address announcements, terminals and park & rides, on-board announcements, etc.
Updates content on NJ TRANSIT’s X handle as needed, coordinating message development with Public Information staff.
Monitors social media chatter to maintain situational awareness, and engaging with customers if necessary to share information with the EOC and Operations as it comes in.
During major service disruptions, and EOC activations at Level 2 or higher, remain engaged in continual dialogue with internal departments (operations, Public Info and Customer Service and NJTPD) ensuring a timely and accurate exchange and dissemination of information to customers.
Coordinates with the Customer Experience Department to conduct test of PA announcements at stations and terminals. Ensures PA Operator staff, especially during events outside of normal operations, is making appropriate announcements at regular intervals.
Ensures that messages are being sent to all appropriate customer communication channels, including, but not limited to: social media, website, mobile app, station monitors, DepartureVision, My Transit alerts and on-board personnel.
Updates service changes in appropriate applications when adjustments are made to ensure customer information sources like DepartureVision reflect accurate service information
Coordinates communications regarding cross-honoring decisions and ensures that customer receive appropriate message when cross-honoring has ended and regular service resumes.

Education, Experience, and Qualifications:

Bachelor’s Degree in Communications, Journalism, Business Administration, or related area, and three (3) years of applied experience in customer communications, public relations, or related field.
One year of closely related experience can be substituted for each year of education required.

Knowledge and Skills:

MS Office Skills, including web-based systems, excellent interpersonal, written, verbal and communication skills are required. Familiarity with social media platforms, such as X, is desired.

Working Environment:

Must be able to work all shifts, including weekends, nights, holidays and special events. This position is classified as a critical operations and customer support function and will be required to report to work during adverse weather or commuting conditions.

At NJ Transit, you will enjoy a competitive salary and excellent benefits package:

Comprehensive Family Health Insurance – Medical, Prescription, Dental, Vision
Flexible Spending Account
Life Insurance
Paid Leave
Tuition Assistance
Pre-Tax Commuter Benefits Plan
Retirement Plans
401(a) - Retirement plan with a 6% employer contribution
401(k) - Retirement saving plan with up to an 3% company match
457(b) - Deferred Savings Plan

NJ TRANSIT is an Equal Opportunity Employer.

Learn more about NJ TRANSIT! Sign up to receive an invitation to our next live information session at WWW.NJTRANSIT.COM/BEST

Apply Now

Refine Your Search

pr jobs in Closter, NJ

Customer Communications Associate

Corporate Communications Coordinator

Business Solutions Marketing Senior Manager

Community Outreach Representative (Washington Heights - Bilingual Spanish required)

Corporate Communications Coordinator

Hospice Community Liaison

Marketing Liaison

PR & Communications Manager East Region (247104)

Community Outreach Representative

Family & Community Engagement Coordinator (Bilingual Spanish)

Director of PR and Communications

Assistant Director of Communications

Manager, Internal Communications - 2292

Community Outreach & Marketing Representative

Marketing Liaison

Director of PR and Communications

Internal Communications Assistant

Community Liaison

Community Relations

Community Outreach Coordinator

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