Top 5791 Problem resolutions agent Jobs

Patient Support Agent (Full Time)
Rugiet Health —Remote
- $17 - $19 an hour
- Full-time
- Remote
- Google Workspace
- HIPAA
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Support Specialist
Order.co —Remote
- $24 - $27 an hour
- Full-time
- Remote
- Continuous improvement
- 1 year
- Communication skills
- Health insurance
- Dental insurance
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11d
Customer Support Representative
ibynd —Remote
- $25 an hour
- Part-time
- Remote
- Google Workspace
- Mid-level
- 2 years
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Account Coordinator (Kansas)
Unrivaled Teamwear —Remote
- Full-time
- Oracle
- Computer literacy
- Merchandising
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Call Center Agent
Kedren Community Health Center Inc —Los Angeles, CA
- $21 - $25 an hour
- Computer literacy
- HIPAA
- Medical terminology
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CDOC Physician
State of Colorado —Colorado
- $15,028 - $21,041 a month
- Online Application
- Clean driving record
- Medicine
- Management
- Wellness program
- Paid holidays
Licensed Veterinary Technician
Peak Pet Urgent Care —Reno, NV
- $29 - $32 an hour
- Part-time
- Spanish
- Anatomy knowledge
- OSHA
- Continuing education credits
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Respiratory Therapist
RML Specialty Hospital —Hinsdale, IL
- $32.78 - $49.16 an hour
- Weekends as needed
- CPR Certification
- Hospital
- BLS Certification
- Health savings account
- Disability insurance
Quick Apply
Corporate Paralegal
HireRight —Nashville, TN
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
4d
Sr Representative - ROW
Energy Transfer Partners —Midland, TX
- Full-time
- 7 years
- Microsoft Excel
- High school diploma or GED
- Profit sharing
- Paid time off
Quick Apply
Material Damage Appraiser
NODAK INSURANCE COMPANY —Devils Lake, ND
- Full-time
- Background check
- Clean driving record
- 5 years
- Health savings account
- Disability insurance
3d
Outbound Sales Representative (Days)
MCI Careers —Las Cruces, NM
- $13.10 - $14.10 an hour
- Part-time
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Paid holidays
Insurance Premium Auditor-Workers' Compensation
SFM Mutual Insurance Company —Bloomington, MN
- $28.70 - $40.18 an hour
- Full-time
- Hybrid work
- Ability to walk for extended periods
- Word processing
- Mid-level
- Paid parental leave
- Health savings account
Elementary After-School Chinese Teacher (Part-Time)
Southlands Christian Schools —Rowland Heights, CA
- $30 - $35 an hour
- Part-time
- Background check
- Classroom
- Teaching Certification
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Sales Representative (Full-Time & Part-Time)
MCI Careers —Las Cruces, NM
- $13.10 - $14.10 an hour
- Part-time
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Paid holidays
Customer Calling Sales Representative (Base+Bonus)
MCI Careers —Las Cruces, NM
- $13.10 - $14.10 an hour
- Full-time
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Paid holidays
MEPF Construction Superintendent (Healthcare)
Greython Construction —Menlo Park, CA
- $185,000 - $200,000 a year
- Weekends as needed
- CPR Certification
- Construction site
- Ability to walk for extended periods
Quick Apply
5d
Bilingual Cable Sales Agent
MCI Careers —Savannah, GA
- $15 - $19 an hour
- Full-time
- Bilingual
- 18 years or older
- Microsoft Excel
- Paid training
- Paid holidays
Domestic Forwarding Agent II
Watchpoint Logistics, Inc. —Burlingame, CA
- $25 - $28 an hour
- Hybrid work
- Writing skills
- Mid-level
- Office
- Wellness program
- Health insurance
2d
Supervisor
Worldwide Flight Services —East Elmhurst, NY
- $24 - $42 an hour
- Weekends as needed
- Mechanic experience
- Customer service
- English
- Health insurance
- Dental insurance
Quick Apply

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Patient Support Agent (Full Time)

Rugiet Health -
Remote

Quick Apply

Job Details

Full-time
$17 - $19 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Opportunities for advancement

Qualifications

Live chat
Customer records maintenance
Record keeping
Google Workspace
Patient question and concern management
Email customer support
Texting/chatbox tools
Phone communication
B2C
HIPAA
Patient complaint handling
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Managing clients in a customer support role
Salesforce Cloud
Phone customer support
One-on-one patient counseling
Emotional support for patients
Bachelor's degree
Zendesk
Continuous improvement
Health information regulatory compliance
CRM system proficiency
Patient counseling
Productivity software
Order inquiry handling
Clinical confidentiality policies
Patient education
Cross-functional collaboration

Full Job Description

Company: Rugiet Health

Location: Austin, TX (Remote)

About Rugiet Health: Rugiet Health is a fast-growing, Austin-based direct-to-consumer telemedicine company redefining the landscape of men’s and women’s health, with a focus on hormone optimization. Our mission is to make access to high-quality, compounded medications simple, seamless, and accessible—delivered through a tailored digital experience that blends luxury service with clinical precision.

Backed by a nimble, passionate leadership team with deep expertise across Clinical, Marketing, and Technology sectors, we’re reshaping U.S. healthcare by offering innovative, personalized solutions that empower people to lead healthier, more fulfilling lives.

The Opportunity: We are looking for a compassionate, detail-oriented, and highly communicative Patient Support Agent to join our dedicated team. In this essential role, you will serve as the primary point of contact for Rugiet Health members, delivering outstanding service and personalized support throughout their care journey. You’ll play a key role in ensuring a seamless, informed, and empathetic experience—guiding patients through our platform, clarifying treatment plans, and resolving inquiries with care and efficiency.

If you're a natural problem-solver who finds fulfillment in helping others and excels in a fast-paced, patient-focused environment, especially within the healthcare space, we’d love to hear from you.

What You'll Do:

1. Serve as the First Point of Contact - Engage with Rugiet Health members via phone, email, and chat to address questions related to their accounts, prescriptions, order status, and navigating our platform.

2. Provide Empathetic, Patient-Centered Support - Listen actively to patient concerns, demonstrate empathy, and de-escalate challenging situations with professionalism and a positive demeanor.

3. Resolve Issues Efficiently - Investigate and resolve patient concerns promptly, collaborating with internal teams—including Clinical, Pharmacy, and Operations—to ensure timely, accurate solutions.

4. Become a Product & Service Expert - Gain in-depth knowledge of Rugiet Health’s products, services, and workflows to provide clear, accurate, and helpful information to patients.

5. Guide and Educate Patients - Support patients in understanding their treatment plans, medication usage, and next steps—ensuring they feel informed, confident, and cared for.

6. Maintain Accurate Records - Document all patient interactions and resolutions in our CRM system with accuracy and attention to detail to support continuity of care.

7. Contribute to Continuous Improvement - Identify recurring issues or patient feedback trends and share insights with internal teams (Product, Clinical, Marketing) to enhance the overall patient experience.

8. Ensure Compliance and Privacy - Uphold HIPAA regulations and internal privacy policies to safeguard patient information at all times.

What You Bring:

Experience in a customer service, patient support, or call center role, preferably within a healthcare, telemedicine, or direct-to-consumer (D2C) environment.
Exceptional verbal and written communication skills, with the ability to explain complex information clearly and concisely.
Proven ability to empathize with customers, maintain composure, and resolve issues calmly under pressure.
Proficiency with CRM software (e.g., Zendesk, Salesforce) and general office software (Microsoft Office Suite, Google Workspace).
High attention to detail and accuracy in documenting information.
Ability to work independently and as part of a collaborative team.
Adaptability and a willingness to learn new systems and processes quickly in a dynamic environment.
High school diploma or equivalent; Bachelor's degree is a plus.

Bonus Points If You Have:

Experience in a regulated industry, particularly healthcare.
Familiarity with medical terminology or pharmaceutical processes.
Experience with chat-based support.

Why Join Rugiet Health?

Direct Impact: Play a crucial role in improving people's lives by providing direct support and ensuring a positive healthcare experience.
Growth Opportunity: Join a fast-growing, innovative company with opportunities for professional development and career advancement.
Collaborative Culture: Be part of a supportive and passionate team that values communication and patient well-being.
Disrupt Healthcare: Work with a company at the forefront of personalized telemedicine.

Compensation & Perks

$17–$19/hour
Monthly team contests with gift card prizes
Health, dental, and vision coverage
401(k) program
3 weeks of PTO
Monday–Friday, 9:00 AM–5:30 PM

To Apply: If you are excited by the opportunity to provide outstanding patient support and contribute to a revolutionary healthcare company, please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for this position.

Quick Apply

Refine Your Search

problem resolutions agent jobs

Patient Support Agent (Full Time)

Support Specialist

Customer Support Representative

Account Coordinator (Kansas)

Call Center Agent

CDOC Physician

Licensed Veterinary Technician

Respiratory Therapist

Corporate Paralegal

Sr Representative - ROW

Material Damage Appraiser

Outbound Sales Representative (Days)

Insurance Premium Auditor-Workers' Compensation

Elementary After-School Chinese Teacher (Part-Time)

Sales Representative (Full-Time & Part-Time)

Customer Calling Sales Representative (Base+Bonus)

MEPF Construction Superintendent (Healthcare)

Bilingual Cable Sales Agent

Domestic Forwarding Agent II

Supervisor

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