Top 94286 Product support engineer Jobs

Customer Support Engineer (Remote)
Files.com —Scottsdale, AZ
- $95,000 - $150,000 a year
- Full-time
- Mid-level
- In-person
- Paid parental leave
- Paid holidays
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Product Support Specialist
Anthropic —New York, NY
- $131,040 - $210,000 a year
- On call
- Hybrid work
- Mid-level
- Office
- SQL
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- Flexible schedule
Application Support Engineer Advanced
Siemens —Alpharetta, GA
- $109,970 - $162,000 a year
- Multiple hires
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- Mid-level
- Master's degree
- Product management
- Paid parental leave
- Health insurance
Support Engineer
Synergy BIS —Remote
- $100,000 - $120,000 a year
- Full-time
- Oracle
- Mid-level
- 3 years
- Health savings account
- Paid holidays
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7d
Engineer, Tech support
Nagarro —Remote
- Entry level
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Product Support Engineer
Pylon —San Francisco, CA
- $100,000 - $150,000 a year
- Full-time
- Mid-level
- Office
- 1 year
- Commuter assistance
- Health insurance
Solutions Support Engineer - West
Wiz —Remote
- $108,000 - $148,500 a year
- Weekends as needed
- Remote
- Azure
- DevOps
- Java
AI & Automation Engineer
Minted —Remote
- $96,720 - $138,338 a year
- Full-time
- Remote
- DevOps
- System design
- Mid-level
- Commuter assistance
- Paid parental leave
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Application Support Engineer
U.S. Financial Technology —Remote
- $107,500 - $120,750 a year
- Full-time
- Computer Science
- Mid-level
- Java
- Health insurance
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Customer Engineer
Reltio —Remote
- $77,000 - $142,000 a year
- Rotating shift
- Remote
- Computer science
- Azure
- Computer Science
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Support Engineer
Snap-on Inc —Kenosha, WI
- Full-time
- Computer science
- Computer Science
- SQL
Customer Success Engineer
CommandLink —Remote
- $140,000 - $180,000 a year
- Full-time
- Remote
- Mid-level
- Scripting
- Organizational skills
- Health insurance
- Dental insurance
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Tier II Product Technical Support Engineer (remote)
Johnson Controls —New Freedom, PA
- $100,000 - $134,000 a year
- Full-time
- Remote
- Microsoft Excel
- Engineering
- Mid-level
Technical Support Engineer
Coralogix —Remote
- $90,000 - $120,000 a year
- Full-time
- Remote
- Computer science
- Azure
- Computer Science
- Health insurance
- Dental insurance
Senior Manager - Process & Project Engineering - Sanitary PTS
GEA —Hudson, WI
- $120,000 - $140,000 a year
- Full-time
- 5 years
- Computer literacy
- English
- Paid holidays
- Health insurance
Test Engineer II/III
Crane Aerospace & Electronics —Burbank, CA
- $95,700 - $138,584 a year
- Full-time
- Background check
- Bachelor of Science
- Pass drug screening
- Paid holidays
- Disability insurance
Controls Systems Engineering Supervisor
Hendrickson VTG —North Canton, OH
- Full-time
- Computer Science
- Bachelor of Science
- Engineering
- Health insurance
- Dental insurance
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Product Applications Engineer (Control Systems)
Glendinning Products LLC —Conway, SC
- Full-time
- Microsoft Excel
- 5 years
- ERP systems
- Health savings account
- Disability insurance
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Technical Applications Engineer
KEES, Inc. —Elkhart Lake, WI
- Full-time
- Sales
- Engineering
- Mid-level
- Health savings account
- Health insurance
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Principal Engineer, Power Design
Celestica —Austin, TX
- 11+ years
- Research
- Office

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Customer Support Engineer (Remote)

Files.com
Scottsdale, AZ

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Job Details

Full-time
$95,000 - $150,000 a year

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
Paid time off
401(k) 4% Match
Parental leave
Vision insurance
401(k) matching

Qualifications

Telecommunications network troubleshooting
Software issue identification
SFTP
Email customer support
Technical support via phone
Bug Tracking (Quality assurance practices)
Phone communication
Technical documentation
Zoom
Bug Reporting (Quality assurance practices)
Mid-level
Incident Escalation
Managing clients in a customer support role
Collaboration with product development teams
Customer engagement
Networking equipment (troubleshooting support)
Video conferences (communication methods)
API integrations
Identity and access management (IAM) solutions
Technical support via email
Escalation handling
Debugging
Ticketing system technical support
Client interaction via phone calls
Identity & access management

Full Job Description

Location: Remote or In-Office (Downtown Austin, TX or Old Town Scottsdale, AZ)
Type: Full-time
Compensation: $95,000 - $150,000 (subject to qualifications and experience) + equity + premium benefits

What We Stand For

Let's face it: in most companies, Customer Support is broken.

Underpaid, under-respected, and treated like a cost center. Customers wait hours—sometimes days—for a real answer, often from someone who can't actually fix the problem. Bugs linger across quarters. Feedback vanishes into a black hole.

At Files.com, it's the opposite. Our Customer Support Engineers are a first-class technical function. They resolve complex issues, influence product direction, and keep 4,000+ enterprise customers successful. Support here is a growth engine: a sharp feedback loop into Engineering, Product, and Leadership.

You won't just answer tickets. You'll debug APIs, troubleshoot network misconfigurations, flag bugs, and directly shape the roadmap. And you'll do it backed by an Engineering team that fixes issues in days, not quarters.

This is Support done right: high-caliber, high-impact, and central to our growth.

Who We Are

We're Files.com, a profitable, founder-led SaaS company powering secure file transfer and automation for 4,000+ brands you know: Marc Jacobs, GrubHub, Michelin, Hot Topic, Stamps.com, Planet Fitness, KFC, and more.

We've built a $35M+ business with just 70 people by hiring smart, clear-thinking communicators who act fast and own outcomes. Backed by $46.5M from Riverwood Capital, we're scaling intentionally—and this role is a core part of that growth.

What Makes This Role Different

Technical depth and daily challenge: You'll solve nuanced technical puzzles every week—API integrations, network misconfigurations, edge-case SFTP workflows, and more. If you like variety and real intellectual engagement, you'll never be bored here.

Support with leverage: You're backed by an engineering team that tackles bugs in days (not quarters) and a leadership team that listens and acts. We don't stack up "known issues"—we fix them.

Career mobility: Support at Files.com isn't a stepping stone—it's a launchpad. Our Support Engineers grow into roles in management, Customer Success, Product, Sales, and even Finance. We invest in you and move fast to unlock your next chapter.

Tight-knit, high-performance culture: We've built a $35M+ revenue business with just 70 people by hiring smart, clear-thinking communicators who act fast and own outcomes. We're backed by $46.5M from Riverwood Capital and scaling with discipline—not chaos.

What You'll Actually Do

Front-Line Engagement: Support customers via phone, email, and Zoom—owning the resolution end-to-end.
Technical Troubleshooting: Diagnose and resolve issues across networking, API usage, integrations, identity management, and file automation.
Bug Identification & Escalation: Spot patterns, replicate edge cases, and work side-by-side with Engineering to get fixes shipped fast.
Product Feedback Loop: Turn customer insights into actionable improvements for Product and R&D.
Clear Communication & Documentation: Write crisp, empathetic updates that keep customers confident and teammates aligned.

What Success Looks Like

Customers consistently rate their support experience as excellent
Complex issues are resolved quickly, with crisp handoffs to Engineering when needed
Bugs are identified, escalated, and fixed within days—not months
Documentation is thorough enough that anyone can understand the status at a glance
Customer feedback shapes product decisions and improves workflows

Who Thrives in This Role

✅ You're technically curious and love solving complex puzzles
✅ You communicate clearly—especially on the phone and over Zoom
✅ You empathize with customers while staying focused on solutions
✅ You thrive in fast-moving environments without dropping details
✅ You write crisp, professional notes that keep teams aligned

Where This Role Can Take You (Growth Path)

We don't let talent stagnate. Perform here and we'll unlock your next chapter—fast.

Real paths include:

Support Customer Engagement Manager – coach, mentor, and scale team impact
Support Product / Solutions Engineer – shape the product with customer insights
Support Sales or Success – bring your technical expertise to growth functions
Support Finance/Controller-track – optimize internal processes and revenue ops

Your trajectory is only limited by your clarity, discipline, and drive.

This Role Is Not for You If...

We hold a high bar—for ourselves and each other. This role won't be a fit if:

You prefer email-only support and avoid phone or video conversations
You see technical issues in isolation without considering customer impact
You wait for direction instead of taking ownership
You freeze in fast-moving environments
You dislike feedback or take it personally

Perks & Benefits

100% Paid Health, Dental & Vision (75% for family)
401(k) with 4% Company Match
Equity Grants for Every Employee
Paid Parental Leave
20 PTO Days + 11 Holidays + Full Company Winter Break
$1,000 Signing Bonus + Modern Apple Laptop + Anniversary Gifts
✈️ Team Travel to NYC, Austin, San Diego, and More

Bottom Line: This is a high-visibility, high-leverage role where you'll solve real technical challenges, shape the product, and build a career—not just a job. If you want daily variety, intellectual engagement, and a fast-growth environment, this is your seat.

Quick Apply

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