Call Center Sales Manager
S and J Plumbing —Arlington Heights, IL
- $100,000 - $140,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- Analysis skills
- Paid training
- Paid holidays
Quick Apply
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- 7 years
- Recruiting
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- Health insurance
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MANAGER, HUMAN EXPERIENCE
Sinai Chicago —Chicago, IL
- From $43.05 an hour
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
- Disability insurance
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Clinical Coordination Specialist
Chamberlain University —Addison, IL
- $38,894.07 - $70,392.00 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Research
- Mid-level
- Paid holidays
- Disability insurance
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5d
Workforce Development Manager
Advocate Aurora Health —Oak Brook, IL
- $47.50 - $71.25 an hour
- Full-time
- 7 years
- Research
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13d
Communications Program Manager
Reyes Holdings —Rosemont, IL
- $95,040 - $118,800 a year
- Full-time
- 5 years
- Office
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Enterprise Program Manager
Woodward, Inc. —Niles, IL
- $143,000 - $215,000 a year
- Full-time
- Bachelor of Science
- Mentoring
- Agile
- Paid parental leave
- AD&D insurance
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10d
Student Advocate Manager
North Cook Intermediate Service Center & Regional Office of Education —Mount Prospect, IL
- $65,000 - $85,000 a year
- Full-time
- Spanish
- Microsoft Excel
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Student Training Program Manager, Education Impact
Google —Chicago, IL
- $111,000 - $160,000 a year
- Full-time
- English
- Mid-level
- 3 years
3d
Education and Grants Program Manager
AMERICAN ASSOCIATION OF NURSE ANESTHETISTS —Rosemont, IL
- $80,000 - $85,000 a year
- Extended hours
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Wellness program
- Paid holidays
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Program Manager, REWS Launch Team
Google —Chicago, IL
- $111,000 - $160,000 a year
- Full-time
- Mid-level
- Office
- 3 years
9d
Program Manager
Dexter Magnetic Technologies —Elk Grove Village, IL
- $145,000 - $160,000 a year
- Sales
- Senior level
- Business
- AD&D insurance
- Paid holidays
Quick Apply
TLC Program Manager
CommonSpirit Health —Chicago, IL
- $45.26 - $74.67 an hour
- Full-time
- Research
- Mid-level
- 3 years
Program Manager - Provider Ramp & Growth
Duly Health and Care —Downers Grove, IL
- $116,000 - $174,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Training & development
- Disability insurance
- Health insurance
Quick Apply
Program Manager – Engagement & Inclusion
Regal Rexnord —Rosemont, IL
- $92,000 - $136,000 a year
- Online Application
- Hybrid work
- 7 years
- Office
- Residential
- Health savings account
- AD&D insurance
Program Manager Sr
Plexus —Buffalo Grove, IL
- $108,000 - $162,000 a year
- Background check
- Management
- Sales
- Health insurance
- Dental insurance
13d
Agile Program Manager
Broadcom —Lisle, IL
- $127,100 - $203,400 a year
- Full-time
- Engineering
- Analysis skills
- Product management
- Employee stock purchase plan
- Paid holidays
Project Manager, Business Evolution Strategic Development
AbbVie —North Chicago, IL
- $124,500 - $236,500 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Senior level
- Business
- Paid holidays
- Health insurance
Senior Learning & Development Manager
UL Solutions —Northbrook, IL
- $138,900 - $185,100 a year
- Holidays
- Hybrid work
- Office
- Bachelor's degree
- Senior level
- Health insurance
- Dental insurance
Northern Field Services Manager (PUBLIC SERVICE ADMINISTRATOR OPT. 2)
State of Illinois —Des Plaines, IL
- $8,571 - $9,414 a month
- Full-time
- Bilingual
- Background check
- Public speaking
10d

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program development manager jobs near hoffman estates, il

Call Center Sales Manager

S and J Plumbing -
Arlington Heights, IL

Quick Apply

Job Details

Full-time
$100,000 - $140,000 a year

Benefits

Paid training
Paid holidays
Health insurance
Dental insurance
Paid time off
401(k) 5% Match
Vision insurance
401(k) matching

Qualifications

Data interpretation
AI-driven automation

Full Job Description

Call Center Sales Manager

Arlington Heights, IL

Lead the team that drives growth, revenue, and customer experience.

At S&J Plumbing, every customer relationship starts with a phone call. We’re looking for a high-performing Call Center & Sales Manager who can lead, coach, and develop a team that consistently converts opportunities into booked appointments, delivers exceptional customer experiences, and drives company growth.

This is more than a management position—it’s a sales leadership role. You’ll be responsible for creating a high-performance culture focused on customer experience, conversion rates, revenue growth, and operational excellence.

If you’re passionate about leadership, sales, coaching, and building winning teams, we’d love to meet you.

Compensation & Benefits

$100,000–$140,000 annually, based on experience and qualifications
Performance bonus opportunities
100% paid Medical, Dental & Vision Insurance for you and your family
401(k) with 5% company match
Paid Time Off and paid holidays
Weekly pay
Paid training and professional development
Leadership growth opportunities
Direct access to company leadership
Opportunity to build and lead a high-performing sales and customer experience team
Stable, growing company with long-term career opportunities

What You’ll Do

As our Call Center & Sales Manager, you’ll lead the customer service, dispatch, and AI-powered communication systems that help turn every customer call into an opportunity to earn trust, book appointments, and grow the business.

Sales Leadership & Revenue Growth

Lead and train Customer Service Representatives on proven sales and call-conversion techniques
Coach CSRs on how to sell S&J Plumbing as the right partner for customers
Create a culture focused on maximizing booking rates, customer satisfaction, and revenue growth
Train team members on consultative communication, objection handling, and relationship-building skills
Monitor sales performance and conversion metrics to identify opportunities for improvement
Develop strategies to increase booked appointments and overall call center performance
Ensure every inbound call is treated as an opportunity to earn the customer’s trust and business

Call Center Leadership & Team Development

Lead, coach, and develop customer service representatives and dispatch personnel
Inspire both personal and professional growth within the team
Create a culture of accountability, excellence, and continuous improvement
Help employees understand how their individual contributions impact company success
Conduct regular performance reviews, coaching sessions, and training meetings
Formalize a cost-effective, measurable coaching and training platform

KPI Management & Performance Tracking

Establish, monitor, and improve weekly company KPIs and weekly call center KPIs
Track booking percentage, conversion rates, abandoned calls, response times, revenue generated, and customer satisfaction metrics
Build scorecards and reporting systems that create accountability and measurable results
Use performance data to drive coaching, training, staffing, and operational decisions
Present performance updates and recommendations to leadership

Dispatch & Customer Experience

Manage dispatch to ensure the right technicians are matched to the right jobs
Ensure exceptional customer service and customer satisfaction at every touchpoint
Become an expert in the local market, customer needs, and service expectations
Ensure sufficient staffing levels to support business demand and seasonal spikes
Collaborate with leadership to improve operational efficiency and customer experience
Identify process improvements that increase productivity, booked calls, and customer satisfaction

AI Agent Management

Monitor, train, and continuously improve AI-powered customer service agents
Review AI conversations and performance metrics to ensure strong customer experiences
Optimize AI workflows, scripts, and escalation processes
Ensure AI systems support company goals while maintaining a high standard of customer care

After-Hours Operations

Be available 24/7 to support escalated after-hours calls when needed
Oversee after-hours call handling processes
Ensure emergency calls and high-priority customer needs are addressed promptly
Continuously improve after-hours procedures to maximize customer satisfaction and booking opportunities

What We’re Looking For

Previous call center management, customer service leadership, sales management, or dispatch management experience
Proven ability to coach, develop, and inspire high-performing sales and customer service teams
Strong understanding of sales processes, call conversion, and customer experience management
Ability to drive team performance and achieve business goals and objectives
Experience managing KPIs, scorecards, and performance accountability systems
Experience creating and implementing training programs
Ability to leverage technology, automation, and AI tools to improve operational performance
Strong analytical mindset with the ability to make data-driven decisions
Excellent leadership, communication, and presentation skills
Comfortable holding team members accountable while developing their skills
Detail-oriented, highly organized, and able to multitask in a fast-paced environment
Proficient with Microsoft Office, including Excel, Word, and PowerPoint
Experience with CRM, call center, or dispatch software preferred
Experience in home services, plumbing, HVAC, electrical, or related service industries preferred

Who We Are

At S&J Plumbing, our culture is built on four core values:

Integrity – We do the right thing, every time
Professionalism – We show up prepared and perform at a high level
Accountability – We own our actions and results
Family – We support our team and treat customers like our own

Why S&J Plumbing?

We’re not a private equity roll-up. We’re a locally run company that believes in investing in people, building strong teams, and making decisions for long-term success—not short-term profits.

As our Call Center & Sales Manager, you’ll lead one of the most important departments in the company. Every lead, every opportunity, and every customer relationship begins with your team.

You’ll have a direct impact on revenue growth, customer experience, team development, operational performance, and the future direction of the company. This is an opportunity to build systems, develop people, leverage cutting-edge AI technology, and create a world-class customer experience operation within a fast-growing organization.

If you’re ready to lead a team, drive performance, and build something special, apply today.

S&J Plumbing is an Equal Opportunity Employer

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Quick Apply

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Call Center Sales Manager

Lead the team that drives growth, revenue, and customer experience.

Compensation & Benefits

What You’ll Do

Sales Leadership & Revenue Growth

Call Center Leadership & Team Development

KPI Management & Performance Tracking

Dispatch & Customer Experience

AI Agent Management

After-Hours Operations

What We’re Looking For

Who We Are

Why S&J Plumbing?