As part of the Operations Systems team, you will collaborate with highly motivated engineers, technical experts, and innovators in the data center industry. The MARC Lead plays a critical role in driving operational excellence and enhancing customer experience across the CyrusOne portfolio.
This role provides leadership to the Monitoring, Analysis, Response, and Communication (MARC) team, with accountability for tactical processes and day-to-day operations. The MARC Lead ensures effective incident management, proactive operational support, and timely escalation, directly impacting site performance, productivity, and overall operational success.
- Lead and direct the MARC team, ensuring alignment with engineering and operational goals
- Maintain accountability for tactical processes, day-to-day operations, and escalation management across the portfolio
- Oversee incident management operations to protect, maintain, and enhance data center performance and value
- Provide both reactive and proactive support to operational facility teams across data center and critical infrastructure environments
- Serve as an escalation point and participate in on-call rotations for critical incidents
- Assist in incident investigations using structured problem-solving methodologies to identify root causes
- Demonstrate strong leadership, responsiveness, and creativity in resolving complex operational and technical challenges
- Manage external contractors and coordinate across multiple stakeholders and cross-functional teams
- Identify opportunities to improve quality, customer experience, and cost efficiency; execute approved improvement initiatives
- Support the development and delivery of training programs to enhance team technical capabilities
- Assist in the rollout and adoption of standardized tools, processes, and systems
- Prepare reports and presentations for senior leadership
- Build and maintain strong working relationships across all levels of the organization
- Effectively manage multiple priorities and deliverables in a fast-paced, high-pressure environment
- High school diploma or equivalent required
- Proven ability to build strong relationships with internal stakeholders, vendors, and customers
- Excellent communication, teamwork, organizational, and problem-solving skills
- Minimum of 2 years managing teams and delivering against program requirements
- Proficiency in Microsoft Office Suite and project management tools
- Demonstrated understanding of engineering documentation, electrical diagrams, and standard operating procedures
- 5+ years of experience in data center operations or critical infrastructure environments
- 2+ years of leadership or supervisory experience
- Strong understanding of critical facility systems, operations, and incident response workflows
- Experience supporting operational escalation processes and driving resolution in high-impact environments
- Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related field preferred
- Fast-paced, dynamic data center and critical infrastructure environment
- Ability to manage high-pressure situations and competing priorities
- Some travel required
- Must be available to work Monday- Friday 11pm- 7am.
CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.
