Top 1370 Program manager Jobs in Edmonds, Wa

Principal Technical Program Manager, Amazon Customer Service
Amazon.com Services LLC —Seattle, WA
- $177,000 - $239,400 a year
- Full-time
- 5 years
- Product management
- Senior level
- AD&D insurance
- Health insurance
11d
Business Operations Manager
Agility Partners —Redmond, WA
- $35 - $40 an hour
- Contract
- Mid-level
- Project management
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Technical Program Manager
LTM —Bellevue, WA
- $80,000 - $90,000 a year
- Senior level
- Paid parental leave
- Paid holidays
Quick Apply
Transportation Program Manager
Northshore Senior Center —Bothell, WA
- $29 - $32 an hour
- Full-time
- Background check
- CPR Certification
- Experience working with individuals with disabilities
- Health insurance
- Dental insurance
Quick Apply
Technical Infrastructure Program Manager, Global Project Standards
Amazon Web Services, Inc. —Seattle, WA
- $127,100 - $172,000 a year
- Full-time
- 3 years
- Product management
- Senior level
- AD&D insurance
- Health insurance
Program Manager 2
Creation Technologies —Everett, WA
- $160,000 a year
- Full-time
- Microsoft Outlook
- Analysis skills
- Bachelor's degree
12d
Program Manager
Creation Technologies International Inc —Everett, WA
- $160,000 a year
- Full-time
- Microsoft Outlook
- Analysis skills
- Bachelor's degree
3d
Program Coordinator - Events
Fred Hutchinson Cancer Center —Seattle, WA
- $31.26 - $44.51 an hour
- Weekends as needed
- Hybrid work
- Mid-level
- Bachelor's degree
- Continuous improvement
- Paid parental leave
- Paid holidays
Provider Relations Program Manager (PPM II)
King County —Seattle, WA
- $97,777.26 - $123,938.05 a year
- Overtime
- Microsoft Word
- Microsoft Outlook
- Writing skills
Housing Program Manager
Housing Authority of Snohomish County —Everett, WA
- $39.18 an hour
- Full-time
- 6 years
- Mid-level
- Organizational skills
- Health insurance
- Dental insurance
Marketing Program Manager - Impact
REI (Recreational Equipment Inc.) —Seattle, WA
- $85,400 - $136,700 a year
- Remote
- Bachelor's degree
- Senior level
- 4 years
- Health insurance
- Employee discount
1d
Program Manager (contract)
Microsoft —Redmond, WA
- $62.00 - $70.50 an hour
- Contract
- Remote
- Azure
- PMP
- 8 years
- Health savings account
- AD&D insurance
9d
Learning Enablement Program Manager
Expedia —Seattle, WA
- $82,500 - $132,000 a year
- Full-time
- Research
- Continuous improvement
- US work authorization
- Health insurance
- Dental insurance
9d
Overdose Prevention & Response Contract Manager (Project/Program Manager II)
King County —Seattle, WA
- $47.01 - $59.59 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Sr Program Manager
Chewy —Bellevue, WA
- $129,500 - $207,000 a year
- Full-time
- 6 years
- Research
- SQL
- Paid holidays
- Health insurance
Program Manager
PEMCO —Seattle, WA
- $154,845 - $215,063 a year
- Full-time
- Computer science
- 6 years
- Microsoft Outlook
- Paid jury duty
- AD&D insurance
Program Manager, In-house Performance Creative
Whatnot —Seattle, WA
- $158,000 - $175,000 a year
- Full-time
- Remote
- 6 years
- Senior level
- Paid parental leave
- Health insurance
Manager, Competitive Programs
The Pokémon Company International —Bellevue, WA
- $119,300 - $215,000 a year
- Hybrid work
- Analysis skills
- Bachelor's degree
- Children
- Commuter assistance
- Relocation assistance
3d
Program Manager - Standards & Compliance
Sound Transit —Seattle, WA
- $81,000 - $176,000 a year
- Hybrid work
- Microsoft Excel
- Mid-level
- Office
- Commuter assistance
- Paid holidays
Quality Assurance & Training Manager (Mgr 2)
City of Seattle —Seattle, WA
- $118,118.16 - $177,229.44 a year
- Online Application
- Hybrid work
- Background check
- 5 years
- Mid-level
- Disability insurance
- Health insurance

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program manager jobs near edmonds, wa

Principal Technical Program Manager, Amazon Customer Service

Amazon.com Services LLC -
Seattle, WA

Apply Now

Job Details

Full-time
$177,000 - $239,400 a year
11 days ago

Benefits

AD&D insurance
Health insurance
Dental insurance
Flexible spending account
RSU
Paid time off
Adoption assistance
Parental leave
Employee assistance program
Vision insurance
401(k) matching

Qualifications

5 years
Product management
Senior level

Full Job Description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience — across all of our CS channels — in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network. Amazon Connect is the cloud-based, AI-powered contact center service that underpins our voice, chat, and messaging channels — and CS is one of its largest and most complex customers. As Connect's capabilities rapidly evolve, CS needs a strategic technical leader to shape how we leverage this service to deliver exceptional customer experiences at global scale.

We are seeking a Principal Technical Program Manager to own the strategic relationship between Amazon Customer Service and Amazon Connect. This leader will define our adoption strategy, identify and prioritize feature requests that unlock value for CS, and partner directly with Connect product and engineering teams to influence their roadmap on our behalf. You will evaluate which Connect capabilities we adopt, which we build around, and how we sequence platform investments to maximize customer impact while managing technical complexity. This role requires a rare combination of deep technical fluency, strategic thinking, and the ability to influence without authority across organizational boundaries.

Key job responsibilities

Define and own the long-term strategy for how Amazon Customer Service leverages Amazon Connect across voice, chat, and messaging channels
Serve as the primary strategic interface between CS and Connect, building strong partnerships with Connect product and engineering leadership
Identify, prioritize, and advocate for CS feature requests with Connect, ensuring our needs are represented in their product roadmap
Evaluate new and existing Connect capabilities to determine adoption, integration, or build-around decisions for CS
Drive cross-functional alignment across CS engineering, operations, and product teams on service adoption sequencing and migration planning
Manage complex technical programs spanning multiple teams and organizations, navigating dependencies and driving accountability for delivery
Write strategic narratives and present to senior leadership to secure alignment on strategy and investment decisions
Stay deeply informed on Connect's product roadmap and emerging capabilities, proactively identifying opportunities to improve CS customer experience

About the team
Amazon Customer Service Network Solutions is responsible for designing, planning, and operating Amazon's global customer service network. Our mission is to transform CS from a cost center into a growth driver by building intelligent systems that anticipate demand, match customers to the right experience, and continuously improve service quality. Our strategy with Amazon Connect is foundational to this mission — Connect powers the channels through which hundreds of millions of customer interactions flow each year.

BASIC QUALIFICATIONS

7+ years of technical product or program management experience
10+ years of working directly with engineering teams experience
5+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules

PREFERRED QUALIFICATIONS

8+ years of hands-on work managing complex technology projects experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 177,000.00 - 239,400.00 USD annually

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Refine Your Search

program manager jobs in edmonds, wa

Principal Technical Program Manager, Amazon Customer Service

Business Operations Manager

Technical Program Manager

Transportation Program Manager

Technical Infrastructure Program Manager, Global Project Standards

Program Manager 2

Program Manager

Program Coordinator - Events

Provider Relations Program Manager (PPM II)

Housing Program Manager

Marketing Program Manager - Impact

Program Manager (contract)

Learning Enablement Program Manager

Overdose Prevention & Response Contract Manager (Project/Program Manager II)

Sr Program Manager

Program Manager

Program Manager, In-house Performance Creative

Manager, Competitive Programs

Program Manager - Standards & Compliance

Quality Assurance & Training Manager (Mgr 2)

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