Top 1582 Program manager Jobs in Pasadena, Ca

Patient Experience and Customer Service Training Specialist
HRC Fertility Management —Pasadena, CA
- $65,000 - $75,000 a year
- Full-time
- Public speaking
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
14d
Program Director
CBEM LLC —East Los Angeles, CA
- $94,264.40 a year
- Experience working with individuals with developmental disabilities
- 3 years
- Psychology
- Health insurance
- Dental insurance
Quick Apply
Program Director
Confidential —San Gabriel, CA
- $85,000 - $108,000 a year
- Full-time
- Nursing
- Management
- RN License
- 401(k)
- Paid time off
Quick Apply
Assistant Program Manager DMH
Step Up on Second, Inc —Los Angeles, CA
- $80,000 - $88,000 a year
- Full-time
- Hybrid work
- Background check
- LMFT
- Psychiatry
- Paid holidays
- Health insurance
Quick Apply
LPS Program Manager (Baldwin Park)
Hillsides —Baldwin Park, CA
- $76,500 - $89,500 a year
- Weekends as needed
- Hybrid work
- Background check
- LMFT
- Spanish
- AD&D insurance
- Paid holidays
Quick Apply
Program Coordinator
1736 FAMILY CRISIS CENTER —Los Angeles, CA
- $67,000 - $75,000 a year
- Background check
- HIPAA
- Mid-level
Quick Apply
Senior Program Manager
Tentek, Inc. —Burbank, CA
- $85 - $89 an hour
- Contract
- Hybrid work
- Office
- 1 year
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Administrative Program Coordinator (Hybrid)
City of Hope —Duarte, CA
- $33.80 - $52.29 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Mid-level
Program Manager - Transformation and Strategic Projects - Full Time 8 Hours Day (Non-Union, Exempt)
USC —Arcadia, CA
- $95,680 - $158,230 a year
- 8 hour shift
- Hospital
- Mid-level
- Master's degree
Program Manager, REWS Launch Team
Google —Los Angeles, CA
- $111,000 - $160,000 a year
- Full-time
- Mid-level
- Office
- 3 years
11d
Program Manager - Transformation and Strategic Projects - Full Time 8 Hours Day (Non-Union, Exempt)
Keck Medical Center of USC —Arcadia, CA
- $95,680 - $158,230 a year
- 8 hour shift
- Background check
- Hospital
- Mid-level
Cleaning Program Manager
ISS —Burbank, CA
- $109,000 - $118,000 a year
- Full-time
- Spanish
- Microsoft Excel
- Up to 50% travel
- Disability insurance
- Health insurance
Quick Apply
13d
Program Manager
Community Partners —Los Angeles, CA
- $80,000 - $92,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Analysis skills
- 403(b) matching
- Paid holidays
Quick Apply
Benefits Program Manager
Children's Hospital Los Angeles —Los Angeles, CA
- $110,074 - $188,698 a year
- Full-time
- Remote
- 8 years
- Bachelor's degree
- Continuous improvement
10d
Program Manager (Early Start)
South Central LA Regional Center —Los Angeles, CA
- $67,799 - $100,170 a year
- Experience working with individuals with developmental disabilities
- Mid-level
- 1 year
Quick Apply
Education and Outreach Programs Coordinator
Giant Magellan Telescope Project (GMT) —Pasadena, CA
- $80,000 - $120,000 a year
- Full-time
- Spanish
- Mid-level
- Office
- Disability insurance
- Health insurance
Administrative Program Coordinator - Adolescent and Young Adult Program
City of Hope —Duarte, CA
- $33.80 - $52.29 an hour
- Full-time
- Mid-level
- 3 years
- Master's degree
Program Manager, In-house Performance Creative
Whatnot —Los Angeles, CA
- $158,000 - $175,000 a year
- Full-time
- Remote
- 6 years
- Senior level
- Paid parental leave
- Health insurance
Program Manager, Patient Safety (Glendale)
Adventist Health —Glendale, CA
- $98,787 - $148,181 a year
- Day shift
- Nursing
- RN License
- Hospital
ECM Program Manager
GRACELIGHT COMMUNITY HEALTH —Los Angeles, CA
- $81,201 - $120,981 a year
- Full-time
- Spanish
- Nursing
- Microsoft Excel
Quick Apply

I want to receive the latest job alert for program manager in pasadena, ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

program manager jobs near pasadena, ca

Program Manager jobs in Los Angeles, CA

Customer Service Representative jobs in Pasadena, CA

Administrative Coordinator jobs in Duarte, CA

Program Coordinator jobs in Los Angeles, CA

Program Manager jobs in Burbank, CA

Program Manager jobs in Glendale, CA

Benefits Manager jobs in Los Angeles, CA

Program Manager Government jobs in Remote

Program Manager jobs in Atlanta, GA

Program Director jobs in Hamden, CT

Program Director jobs in San Juan, PR

Athletic Director jobs in Pennsylvania

Senior Program Manager jobs in Chicago, IL

Program Director jobs in Fort Wayne, IN

Program Director jobs in Inland Empire, CA

Senior Construction Project Manager jobs in New York, NY

Maintenance Manager jobs in North Carolina

Onsite Property Manager jobs in California

Strategic Project Manager jobs in Lacey, WA

Strategic Project Manager jobs in Twinsburg, OH

Patient Experience and Customer Service Training Specialist

HRC Fertility Management -
Pasadena, CA

Quick Apply

Job Details

Full-time
$65,000 - $75,000 a year
14 days ago

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Life insurance
Retirement plan

Qualifications

Teamwork
Zoom
Employee relationship building
Calendar management
Communications
LMS
Stakeholder relationship building

Full Job Description

About the Position:

The Patient Experience and Corporate Training Specialist plays a critical role in improving the overall patient journey and for improving patient experience through staff training programs. By designing, delivering, and coordinating programs to capture patient experience data and feedback, and building/implementing enterprise-wide training programs that elevate service excellence across the organization, this role is a critical role for optimum patient quality assurance and improvement. This role partners closely with clinical teams, administrative/corporate departments, and organizational leadership to ensure patient experience programs are running at optimum levels and staff are equipped with the skills, knowledge, and tools needed to consistently deliver compassionate, world-class and patient-centered care.

Responsibilities and Requirements:

Key Responsibilities

Training Development & Delivery

Design and deliver and manage patient experience training programs, including staff onboarding, refresher sessions, and specialized workshops across all practice locations.
Create training materials such as presentations, guides, job aids, e-learning modules, and simulations that can be used as self-guided tools for staff as well as management guides for staff and for in-person internal workshops
Facilitate training related to communication skills, empathy, service recovery, cultural competency, de‑escalation, and organizational service standards.
Maintain and update curriculum to reflect best practices and current patient experience priorities.

Program Coordination

Develop and manage the training calendar, scheduling, registration, attendance tracking, and logistics for in‑person and virtual sessions.
Evaluate and then coordinate with department leaders to implement training needs and customize sessions for various roles (clinical, front desk, support services, etc.).
Collaborate with Human Resources and Department Leads to track completion rates and ensure compliance with mandatory patient experience and customer service training requirements.

Quality Improvement & Patient Experience Support

Monitor patient satisfaction and experience data (e.g., HCAHPS, CG‑CAHPS, internal surveys) to identify training opportunities.
Support service recovery processes by training staff on best‑practice communication and problem‑solving skills.
Partner with practice managers and department leaders to develop and implement improvement initiatives across the organization.
Document and report training effectiveness using evaluations, surveys, and metrics.
Ensure evaluations are incorporated into every training and used to support appropriate changes to curriculum

Collaboration & Stakeholder Engagement

Work closely with leaders across clinical, operational, and administrative teams to support patient experience goals.
Participate in committees, workgroups, and improvement teams related to patient satisfaction and service culture.
Assist with organization‑wide campaigns and communication rollouts that support patient engagement and service excellence.

Qualifications

Education & Experience

Bachelor’s degree in Healthcare Administration, Education, Organizational Development, Communications, or related field (required).
2–4 years of experience in training, patient experience, customer service, or healthcare operations (preferred).
Experience facilitating training sessions for diverse groups of learners (highly preferred).

Skills & Competencies

Strong facilitation, presentation, and public speaking skills.
Ability to design training materials that are clear, engaging, and accessible.
Excellent communication, relationship-building, and interpersonal skills.
Knowledge of patient satisfaction metrics (HCAHPS, CG‑CAHPS) and healthcare service excellence standards.
High emotional intelligence and ability to model empathetic, patient‑centered behaviors.
Proficiency in Microsoft Office, LMS platforms, and virtual training tools (Teams/Zoom).

Work Environment

Standard office and healthcare facility settings.
Requires regular travel across multiple sites.
Early morning or late-afternoon classes based on operational needs.

Why This Role Matters

The Patient Experience Training Coordinator directly contributes to creating a service culture that improves patient outcomes, builds trust, and strengthens the overall reputation of the organization. This role empowers employees with the tools to provide exceptional care every day.

Pay: $65,000.00 - $75,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

program manager jobs in pasadena, ca

Patient Experience and Customer Service Training Specialist

Program Director

Program Director

Assistant Program Manager DMH

LPS Program Manager (Baldwin Park)

Program Coordinator

Senior Program Manager

Administrative Program Coordinator (Hybrid)

Program Manager - Transformation and Strategic Projects - Full Time 8 Hours Day (Non-Union, Exempt)

Program Manager, REWS Launch Team

Program Manager - Transformation and Strategic Projects - Full Time 8 Hours Day (Non-Union, Exempt)

Cleaning Program Manager

Program Manager

Benefits Program Manager

Program Manager (Early Start)

Education and Outreach Programs Coordinator

Administrative Program Coordinator - Adolescent and Young Adult Program

Program Manager, In-house Performance Creative

Program Manager, Patient Safety (Glendale)

ECM Program Manager

I want to receive the latest job alert for program manager in pasadena, ca

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected