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Application Services Admin - CRM (Information Technology Analyst/Programmer II) - Aviation Department

City of Phoenix -
Phoenix, AZ

Apply Now

Job Details

Full-time
$76,294.40 - $112,715.20 a year
12 days ago

Benefits

401(a)
Commuter assistance
Paid parental leave
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Adoption assistance
Parental leave
Vision insurance
Loan forgiveness
Life insurance

Qualifications

Customer communication
Application systems

Full Job Description

Job ID

62016

Job Category

Information Technology

Full/Part Time

Full-Time

Regular/Temporary

Regular

ABOUT THIS POSITION

The Aviation Department manages and operates the Phoenix Airport System which consists of Phoenix Sky Harbor International Airport, Deer Valley Airport, and Goodyear Airport. The Phoenix Sky Harbor International Airport has consistently been ranked as one of the top ten busiest airports in the nation. Serving more than 51.6 million passengers in 2025, with over 125,000 passengers and over 1,200 flights per day, the airport has a total economic impact of more than $44 billion per year in the nation's fifth largest city.

The Technology Division is currently recruiting an Application Services Administrator with expertise in CRM platforms, particularly Salesforce, to join the Business Applications and GIS team. This collaborative team provides support to various divisions and business units within the department, including technology solutions for passengers and tenants, and offers opportunities for ongoing professional development and continuous training.

This position serves as a CRM-focused application administrator and technical problem solver, responsible for the day-to-day management, optimization, and support of Salesforce CRM along with other internal and third-party systems. Primary responsibilities include user administration, configuration of workflows and automation, maintaining data quality, supporting integrations, and providing technical expertise to improve business processes across the department. This full-time role offers a hybrid schedule with two remote days per week after 90 days.

IDEAL CANDIDATE

Familiarity with security and compliance requirements.
Able to:
- Manage and optimize the Salesforce CRM platform, including user access, security settings, workflow automation, and integrations with enterprise systems.
- Provide day-to-day operational support, administration, and maintenance for business applications with emphasis on Salesforce CRM, ensuring high availability and reliable performance.
- Review or interpret application code to aid in troubleshooting.
- Perform quality assurance testing for in-house and third-party applications.
- Troubleshoot and resolve application incidents, bugs, and performance issues.
- Collaborate with vendors and internal teams to diagnose problems and implement solutions.
- Deploy application updates, patches, and configuration changes while following IT and security standards.
- Write and execute SQL queries for analysis, troubleshooting, and reporting.
- Write and maintain scripts (e.g., Windows, PowerShell) to support automation.
- Document system configurations, support processes, and technical procedures.
- Maintain familiarity with security and compliance requirements.
- Deliver responsive and professional customer service to airport staff and stakeholders.

SALARY

Pay Range: $76,294.40 to $112,715.20 annually.

Hiring Range: $76,294.40 to $102,232.00 annually.

Pay Range Explanation:

Pay range is the entire compensation range for the position classification.
Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Internal Only: Please understand that this is pay grade 060. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance.

Promotions occur when the last two digits of the pay grade increase.
Demotions occur when the last two digits of the pay grade decrease.
Lateral transfers occur when there is no change to the last two digits of the pay grade.
When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.

The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.

BENEFITS

A comprehensive benefits package is offered which includes:

Traditional pension with employer and employee contributions,

for more details: Pension Information
401(a) and 457 plans with employer contributions
Choice of generous medical HMO, PPO, or HSA/HDHP plans
Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
Wellness incentive of up to $720 annually
Dental, vision, and life insurance options
Employer paid long-term disability
Free Bus/light rail pass
Tuition reimbursement program up to $6,500 per year
Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
Federal Student Loan Forgiveness offered through Savi

For more details, visit: Unit 007 Benefits

MINIMUM QUALIFICATIONS

Two years of experience in computer applications programming and development and systems analysis.
Bachelor's degree in computer science, computer information systems, mathematics, or a related field.
Other combinations of experience and education that meet the minimum requirements may be substituted.
All finalists for positions are subject to a criminal background check applicable to the department or position.
The following list is not all inclusive, but are TSA general factors for disqualification of employment for working at Phoenix Sky Harbor International Airport. Other factors will be assessed that may also lead to disqualification. Qualified candidates should consider these factors when applying. Aviation Employment Disqualifiers.
.
The City job description can be found here.

PREFERRED QUALIFICATIONS

The minimum qualifications listed above, plus:

Two years of experience with/in:
- Declarative customization - ability to build automations, workflows, and process flows without writing code.
- Data Management: proficiency in importing/exporting data, managing user roles, profiles, permission sets, and security sharing rules.
- Hands-on experience designing complex reports and executive dashboards.
- Coding: proficiency in SQL, Apex, or JavaScript.
- Salesforce CRM: working within a live Salesforce org, performing tasks such as configuration, data management, user support, and/or process automation.
- Performing day-to-day CRM administration including user management, security configuration, workflow automation, and troubleshooting.
- Requirements gathering - ability to translate business needs into technical solutions and write user stories.
- Writing and/or maintaining simple automation scripts (e.g., PowerShell, Windows scripting).
- Supporting complex software applications and resolving technical issues.
Experience with stakeholder communication - collaborating with end-users and management to provide training and technical support.
Experience with project management - planning and overseeing system updates, patches, and deployment of new apps
Experience creating clear and accurate documentation.
Experience using cloud-based platforms such as Salesforce, AWS, Azure, or Google Cloud.
Experience and knowledge of IT security standards and compliance frameworks.
Salesforce Administrator certification, preferably Advanced Administrator, Platform App Builder, or specialized clouds (like Sales Cloud, Service Cloud, or Marketing Cloud).

RECRUITMENT DATES

Recruitment closes July 21, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

HOW TO APPLY

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

Job interviews may be held by video or audio conference.
for free options.
for more information.
Explore other Employment Opportunities with the City of Phoenix.
Subscribe to receive e-mail notifications about new employment opportunities.
If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.

REFERENCE

Info Tech Analyst/Prg II, JC:09660, ID# 62016, 07/08/2026, USM, GO, Benefits:007

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.

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