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On-Site Program Manager

SmartStart Education, LLC -
Cleveland, OH

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Job Details

Full-time
$20,000 a year
8 days ago

Qualifications

School experience
Program management
Customer relationship building
Team leadership
Client relationship development
Driver's License
Stakeholder relationship building

Full Job Description

On-Site Program Manager

Program Manager

Location: Ohio

Compensation: $20,000 annually + Bonus Eligibility

Schedule: Hybrid (4 days onsite at partner schools, 1 day remote)

Company Overview

SmartStart Education is a leading provider of high-dosage tutoring and K-12 staffing solutions, committed to improving educational outcomes for students. We partner with school districts to deliver personalized tutoring programs and provide highly qualified staff that meet the needs of schools across the country.

Job Summary

We are seeking a mission-driven, student-centered Program Manager to oversee the successful implementation and daily operations of school-based academic programs. This individual plays a critical role in maintaining exceptional instructional quality, supporting academic staff, and building trusted partnerships with school leaders.

The ideal candidate has experience in classroom instruction and program implementation, excels at relationship management, and is passionate about improving student outcomes through high-quality educational programming.

This is a hybrid position requiring four days per week traveling to assigned school sites and one day per week working remotely from a home office.

Key Responsibilities

Program Oversight & Implementation

Manage the day-to-day operations of multiple school-based academic programs while ensuring instructional quality and curriculum fidelity.
Serve as the primary liaison between partner schools, instructional staff, and internal leadership.
Monitor program performance, identify opportunities for improvement, and implement effective solutions.
Conduct regular onsite school visits to provide support, resolve issues, and ensure high-quality service delivery.

Staff Leadership & Support

Supervise and support tutors, teachers, and program coordinators.
Provide coaching, regular feedback, and professional development to improve instructional quality.
Lead staff onboarding and training to ensure consistent implementation of program expectations and protocols.

School & Stakeholder Engagement

Build, maintain, and strengthen trusted relationships with school leaders and key stakeholders.
Attend meetings with school partners to communicate program progress, address concerns, and adapt services to evolving needs.
Represent SmartStart Education with professionalism, responsiveness, and cultural competence.

Equity & Cultural Responsiveness

Foster inclusive, high-expectation learning environments that support the success of all students.
Promote culturally responsive practices across program implementation and staff development.

Operations & Communication

Oversee scheduling, attendance, staffing coverage, and other program logistics.
Maintain timely communication with school partners, staff, and internal teams.
Support program documentation, reporting, and data collection.
Perform other duties as assigned.

Qualifications

At least one (1) year of leadership or coordination experience within an educational program.
Proven ability to build and maintain strong, trust-based customer relationships, particularly with school leaders and administrators.
Excellent communication and interpersonal skills.
Deep understanding of urban education and its associated equity challenges.
Strong organizational and problem-solving abilities.

Travel Requirements

Travel to assigned school sites is required four (4) days per week.
Frequent local travel between multiple school locations is expected.
Reliable transportation and a valid driver's license are required.
Occasional travel outside the primary service area may be required for trainings, meetings, or special projects.

Benefits

Hybrid work environment.
Bonus eligibility.
Opportunity to make a meaningful impact on students and schools.
Collaborative, mission-driven team environment.
Professional growth and leadership development opportunities.

SmartStart Education, LLC participates in E‑Verify and is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.

Compensation details: 20000-20000 Yearly Salary

PI27fe3d935451-25404-41002611

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Program Manager

Company Overview

Job Summary

Key Responsibilities

Program Oversight & Implementation

Staff Leadership & Support

School & Stakeholder Engagement

Equity & Cultural Responsiveness

Operations & Communication

Qualifications

Travel Requirements

Benefits