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Program Coordinator - Parking Services

Central Washington University -
Ellensburg, WA

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Job Details

Full-time
$44,856 - $59,760 a year
13 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Employee assistance program
Loan forgiveness

Qualifications

Record keeping
Computer operation
Customer communication
Confidential information handling
Serving clients
Word processing
Spreadsheets
In-person customer service
Student information system
Microsoft Office
Internal employee customer service
Working with students
Management reporting
Appointment scheduling
Document management
Editing
File organization

Full Job Description

Job Summary

Central Washington University is recruiting a Program Coordinator to join our Parking Services team in Ellensburg, Washington. This role is an important member of our team as they enhance the vision for the University. The role is a campus-based position, which means you get to see the lives you are impacting. We're offering a competitive salary plus the awesome CWU benefits.

Who we are:

We are a team of individuals committed to Changing Students' Lives. No matter what job, each of us plays a part in supporting and empowering our students to fulfill their dreams.

Working in higher education provides career growth and career choice. Think of a university campus like a mini city, operating across 380 acres. You'll find robust academics, libraries, athletics and sporting events, full service and quick serve dining, conferences and events from small to large, recreation centers, housing, health services, police and public safety for the campus population of ~8,300 students.

Central Washington University has been named a Fulbright U.S. Scholar Program Top Producing Institution for the 2022-2023 academic year. In addition, for seven out of eight years, CWU was a recipient of the prestigious Higher Education Excellence in Diversity (HEED) Award from INSIGHT Into Diversity magazine. RentCafe has also named CWU #13 of the Top 20 Best College Towns in the U.S. in 2025.

Come join us on our journey to encourage, inspire, and create spaces where all identities thrive on campus.

Tour our campus in Ellensburg here. www.youtube.com/watch?v=HjdhOegDa9A

What we offer:

Our investment in you begins the day you join our team, a healthy and successful future for you is important to us. We offer medical, dental, life and disability insurance, retirement and optional savings plans, tuition assistance for you and your dependents, discounts across town, an employee assistance program for individualized counseling, and a wellness incentive program. Learn more: Benefits, Perks, and Leave and Total Rewards Calculator.

The Role:

The Program Coordinator will coordinate the daily permit process, parking citation appeal process, citation payment process and office operations for parking services program. The position will independently advise students, university staff and public regarding parking operations, policies, and procedures. The position will ensure parking policies and procedures are followed in the daily operation of the office.

Parking services employees directly affect the vision, mission, and values of Central Washington University by promoting a campus environment that ensures the safety and physical well-being of all students, faculty, and staff. All employees are expected to uphold and contribute to CWU's vision, mission, and values, fostering a culture of student success and institutional excellence.

Job Duties

Coordinate Parking Services Permit/Appeal Operation:
- Coordinate operations for the parking services program including daily permits and citation payments: Responsible for providing compliance information, receiving payments, issuing permits, and entering data in system(s). Establish office procedures, standards, priorities, and deadlines. Authorize exceptions if needed
- Independently advise students, university staff and public regarding parking operations, policies, and procedures. Typically, will provide extensive initial contact with customers at the front counter
- Coordinate the parking citation appeal process: Provide information regarding the appeal process. Obtain appellant's past history, prepare parking pictures for review and prepare relevant data for the appeal board. Coordinate meetings among all constituents involved. Discuss any concerns or waivers authorized. Process (track) all appeals using the system. Attend board meetings and take notes. Record decisions and apply decisions in the system generating letters to ensure compliance by the department, court protocol and to provide rights to appellant
- Balance daily transactions and prepare bank deposits; May deposit money as needed
- Exercise independent judgement while interpreting and applying the parking rules and advising students/staff and general public of those rules
- Ensure parking policies and procedures are followed in the daily operation of the office
- Cross train appropriate staff to ensure appropriate program coverage
- Monitor program activities in relation to established program goals
- Attend meetings as the program representative
- Provide information to Cashier's office on current prices and citations

Department Support:
- Attend meetings, record minutes, compose edit and type letters for the department
- Ensure students have necessary resources
- Assist in review of policy and potential issues that concern parking operations
- Assist in directing the work of students; serve as mentor, coach, and leader; and resolve complaints or issues
- Actively engage in recruitment and hiring new student employees

Website, Reports, Database:
- Maintain the parking website updating and developing information for Central Today
- Develop and maintain reports utilizing the parking computer management system, word processing software and spreadsheet software
- Coordinate the database between the parking system and student database MyCWU

-Perform other duties as assigned

Minimum Qualifications

Excellent oral and written communication skills
Experience working records management and reporting systems
Experience working with confidential and sensitive information and records
Experience utilizing computer software such as MS Office to create and edit documents
Experience utilizing e-mail software to send/receive email and schedule appointments
Demonstrated ability to provide excellent customer service to internal and external clients
Demonstrated ability to multi-task while dealing with frequent distractions
Demonstrated ability and/or experience working collaboratively with students and/or colleagues to foster a supportive and effective learning and work environment
OR applicable combination of education and/or experience which demonstrates the ability to perform the essential functions of the position

Preferred Qualifications

Parking Services experience
Experience maintaining, implementing, and updating web pages
Knowledge of Revised Code of Washington (RCWs), Washington Administrative Code (WACs), and University policies, procedures, and practices
Demonstrated participation in programs designed to promote student success
Demonstrated commitment to improving access to higher education for students through various activities

Competencies

Accountability/Dependability: Accepts responsibility for quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines, and work schedules.
Judgement: Makes timely, informed decisions. Analyzes options and determines appropriate course of action.
Teamwork: Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support.
Adaptability/Flexibility: Responds positively to changing business needs and responsibilities. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives.
Commitment to Belonging: Values the uniqueness of every individual and fosters an environment where everyone feels respected and empowered to thrive.

Don't meet every single requirement? At CWU, we're committed to creating a welcoming and genuine workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification, we still encourage you to apply. This could be the opportunity you're looking for!

Pay, Benefits, & Work Schedule

Salary: This position is based on the range 41 of the Washington State Classification Listing, which has a minimum annual salary of $44,856 and maximum annual salary of $59,760 (This reflects the state salary range adjustments that take effect July 1, 2026.) In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate's current experience, education, skills, and abilities related to the position.

Schedule/Appointment: Monday - Friday, 8:00am-5:00pm (1 hour lunch)

Working Conditions: Work is performed in an indoor office setting with frequent in-person interactions. It is essential to be able to remain at a desk/computer workstation for prolonged periods of time, perform extensive data entry and other computer-related tasks and create/maintain filing systems for departmental records. Some evening or weekend work and/or occasional travel may be required.

Benefits: CWU offers a comprehensive benefits package including medical and dental insurance, retirement and optional savings plans, life and disability insurance, along with vacation and sick leave plans depending on employment classification. For additional information please visit Benefits, Perks, and Leave and Total Rewards Calculator.

An employee of CWU may be eligible for the Public Service Loan Forgiveness Program if the employee has student loans. To learn more, visit: https://ofm.wa.gov/state-human-resources/public-service-loan-forgiveness-program.

How To Apply

To apply for this position, you must complete the on-line application and attach:

A detailed cover letter clearly demonstrating how your education and experience: (a) meet the required (and, as applicable, preferred) qualifications, and (b) demonstrate the ability to perform the responsibilities as described by the posting;
Resume including work history, education, training; and
Contact information for three professional references.

Screening Begins: July 14th, 2026

**Priority will be given to applications received by the screening date. Incomplete applications may not be considered.

Contact Information

Name: Trish Swanson
Title: Administrative Assistant 4
Email: [email protected]
Phone: (509) 963-2708
Website: cwu.edu/about/offices/campus-safety/parking/

Please contact Human Resources at [email protected] or 509-963-1202 if you require technical assistance with the on-line application process.

Conditions of Employment

Background Check/Reference Check Process:

Prior to employment, final candidate(s) will be required to sign a Sexual Misconduct disclosure in pursuant to RCW 28B.112.080 and submit to a background check. All information obtained through background investigations will be strictly confidential and revealed only to those required to have access.

Notice to Prospective Employees:

Affirmative Action/Equal Opportunity Statement

Central Washington University is an EEO/AA/Title IX Institution. Central Washington University's policies and practices affirm and actively promote the rights of all individuals to equal opportunity in education and employment. Discrimination on the basis of race, color, creed, religion, national origin, sex, sexual orientation, gender identity and gender expression, age, marital status, disability, or status as a protected veteran is prohibited. The university provides an internal procedure for reporting discrimination and affords protection against retaliation for participating in the complaint process. Central Washington University complies with all applicable federal, state, and local laws, regulations, and executive orders including when soliciting bids and in the fulfillment of all contracts with governmental agencies. Direct related inquiries to Civil Rights Compliance, 202 Barge Hall, Ellensburg, WA 98926-7501; Telephone 509-963-2050; or email [email protected].

Reasonable Accommodations

Central Washington University provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact Human Resources at [email protected] or call 509-963-1202. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Annual Security and Fire Safety Report (Clery Act)

For the Central Washington University Annual Security and Fire Safety Report (i.e. Clery Report) which includes statistics about reported crimes and information about campus security policies, available online here or call CWU Police and Parking Services at 509-963-2959 for a paper copy.

Apply Now

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