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Medical Quality Supervisor
Safety Management Systems —Lafayette, LA
- Full-time
- BLS Certification
- Mid-level
- ACLS Certification
- Health insurance
- Dental insurance
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Medical Quality Supervisor

Safety Management Systems -
Lafayette, LA

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance
Employee stock ownership plan

Qualifications

Report preparation
BLS Certification
Presentations for conferences or internal meetings
ACLS Certification
High school diploma or GED
Driving
Class D
Paramedic License
Advanced life support (ALS) instruction
NREMT Paramedic
BLS Instructor Certification
Safety management experience within transportation industry
EMT-P Certification

Full Job Description

Acadian Companies

JOB DESCRIPTION

Job Title:

Medical Quality Supervisor

Alternate Job Title(s):

Quality Improvement Supervisor

Division/Department:

Safety Management Systems

Status:

Exempt

Performance Appraisal Type:

Supervisor

JOB SUMMARY: Provides immediate supervision of employees and projects to ensure excellence in customer service and adherence to company and customer policies and procedures. This job is based in Lafayette, La.

REPORTS TO: SMS Medical Director

DUTIES AND RESPONSIBILITIES: Except as specifically noted, the following functions are considered essential to this position.

Coordinate all QMS functions including audit planning, execution, follow-up, and re-audit
Perform required QA/QC evaluations on HealthCall electronic medical records
Investigate, document, and resolve QMS audit findings
Communicate compliance issues affecting regional or company-wide operations
Serve as SMS subject matter expert for HealthCall and Custodian of Medical Records
Develop and deliver expanded scope of practice protocols, algorithms, and curricula for remote paramedic staff
Conduct post-patient encounter follow-up with clients, Medical Control physicians, and PAs as required
Maintain Medical Control logs, records, and organization of all Medical Control accounts
Communicate weekly results and findings with the Medical Director
Coordinate new employee orientation, preceptor assignments, and onboarding completion
Develop and deliver Remote Paramedic Clinical Extension and Annual Clinical Staff Meeting curricula
Monitor field mentoring and training processes for quality assurance and improvement
Serve as official SMS Training Officer on record with NREMT
Coordinate with Acadian Companies QHS&E leadership on operational guides, forms, safety briefs, and hazard communications
Support the Materials Tracking Coordinator on all equipment and supply inventory issues
Liaise with customer management and HSE teams to promote continuous improvement
Participate in annual performance appraisals, improvement planning, and disciplinary actions as needed
Assist with recruiting, candidate interviews, and ensuring staff adherence to SMS and customer policies
Attend customer-required meetings, SMS management functions, and assist fellow supervisors with administrative tasks as needed
Support the RFP process alongside Sales and Marketing as a clinical subject matter expert
Support and assist with QA/QC within Acadian Health and collaborate with Acadian Health QIC.

These duties, responsibilities, requirements, and conditions are not intended to be all inclusive and may be expanded to include other duties, responsibilities, requirements and conditions.

QUALIFICATIONS:

High School Diploma or GED, Bachelor's highly preferred.

Current, valid, and in good standing state-issued Paramedic licensure issued by appropriate state EMS body (e.g., State of Louisiana Bureau of EMS).

Current, valid, and in good standing National Registry Of EMTs issued Paramedic certification

Current, valid, and in good standing American Heart Association Advanced Cardiac Life Support credential

Current, valid, and in good standing American Heart Association Basic Life Support CPR credential

Current, valid, and in good standing American Heart Association Advanced Cardiac Life Support Instructor credential (must obtain within one calendar year of hire)

Current, valid, and in good standing American Heart Association Basic Life Support CPR Instructor credential (must obtain within one calendar year of hire)

Ability to obtain provider and instructor credentials of any courses required by clients and industry standards\ trends

Current and valid state-issued driver's license determined by appropriate state requirements (equivalent of a Louisiana Class “D” driver's license)

Current and valid Transportation Security Administration-issued Transportation Worker Identification Credential, (TWIC®; as required by the Maritime Transportation Security Act)

Must be able to read, write and communicate professionally and effectively with employees and managers. Must possess the ability to write simple correspondence or reports. Must possess the ability to effectively present information in one-on-one and small group situations to other employees and/or managers

Must be knowledgeable of SMS protocols, operational procedures, and safety policies

Must be knowledgeable of multiple SMS client protocols, operational procedures, and safety policies

Must be able to drive large vehicles in normal and adverse conditions

Must be flexible with schedule and willing to travel.

INTERPERSONAL REQUIREMENTS:

Maintain social, ethical, and organizational norms

Achieve accomplishment of all task details, no matter how small

Maintain good personal motivation; develop a sense of ownership of job tasks and results.

Must have a sense of urgency for all work performed

Must maintain professionalism and respect with patients, co-workers, emergency service providers, healthcare workers, and the general public

Shift: Monday-Friday
Req Benefits: We offer comprehensive insurance benefits for full-time employees, including but not limited to Medical, Dental, Vision coverages, along with 401(k) and ESOP (Employee Stock Ownership Program), and Vacation and Sick time.

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