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QA Analyst - LOIS for Word

Filevine -
Remote

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Job Details

Full-time
$105,000 - $150,000 a year

Benefits

Disability insurance
Health insurance
Dental insurance
Parental leave
Vision insurance

Qualifications

Software issue identification
Bug Tracking (Quality assurance practices)
Quality control product testing
Tooling
Process design
Bug Reporting (Quality assurance practices)
Issue tracking
Quality check automation
Defect tracking tools
Test Planning (Quality assurance practices)

Full Job Description

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.

Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.

Role Summary:

This role owns quality for LOIS for Word, Filevine's AI-powered legal drafting product. You'll help build and own the QA function: the test strategy, the process, and the automation. You'll work at the intersection of legal AI and product quality, evaluating everything from AI output accuracy to UI behavior across the product. A big part of this role is moving quality upstream, so it's built into how features are planned and shipped from the start.

The ideal candidate has 2+ years of QA experience, brings a sharp eye for both functional bugs and AI quality issues, is comfortable building from scratch in ambiguity, and gets genuinely uncomfortable shipping something they haven't tried to break.

What You'll Do:

Define and own the test strategy, process, and QA playbook for the product
Move QA upstream by partnering with product and engineering early, so test plans are ready before features ship
Evaluate AI output quality across dimensions like accuracy, citation reliability, and appropriately scoped reasoning
Design and maintain evaluation sets that account for non-deterministic output and catch regressions over time
Test how AI-generated edits apply to documents, including accuracy and formatting fidelity across document structures
Build automated guardrails integrated into CI/CD that cover critical flows
Write structured, reproducible bug reports
Partner with legal domain experts to understand how different customer types use the product, and translate that into test coverage
Approach QA with a product and design mindset. If something works but could be better, we want to hear it
Compare behavior across product surfaces and document discrepancies

What You'll Need:

2+ years of QA experience, including ownership of test strategy for a product or major feature area
Track record of building QA process and automation from scratch in a fast-moving environment
Comfort operating in high ambiguity, where features ship quickly and you figure out how to test them fast
Strong analytical and problem-solving skills, with attention to both functional correctness and AI output quality
Ability to reason about non-deterministic systems and define what "correct" means when there's no single right answer
Excellent written communication, with the ability to write clear, concise, actionable bug reports backed by evidence
Experience with bug tracking tools and test management workflows

Nice To Have:

Experience testing AI or LLM-based products, especially for output accuracy and eval design
CI/CD experience setting up pipelines and release gates for automated tests
A design or UX sensibility, with an eye for where product workflows could be smoother
Prior experience in legal technology or comfort reading legal contracts
Programming experience beyond test automation

Compensation Information: $105,000 - $150,000

The salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual’s location, qualifications, education, work experience, skills and performance.

An individual’s final offer will be weighted by their primary work location and expertise.

Cool Company Benefits:

A dynamic, rapidly growing company, focused on helping organizations thrive

Medical, Dental, & Vision Insurance (for full-time employees)

Competitive & Fair Pay

Maternity & paternity leave (for full-time employees)

Short & long-term disability

Opportunity to learn from a dedicated leadership team

Top-of-the-line company swag

Privacy Policy Notice

Filevine will handle your personal information according to what’s outlined in our Privacy Policy.

Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "filevine.com". Other addresses reaching out are not affiliated with Filevine and should not be responded to.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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