Large Animal Veterinary Receptionist & Client Care Coordinator
Location: Lander Veterinary Clinic, Inc. – Turlock, CA.
Job Type: Full-Time
About Us
Lander Veterinary Clinic, Inc. is a progressive large animal veterinary practice serving livestock producers and ranchers throughout the region. In addition to comprehensive veterinary services, our clinic operates a full-service pharmacy, diagnostic laboratory, embryo transfer division, and a small animal spay and neuter program. We are committed to delivering exceptional animal care, innovative reproductive services, and outstanding client support.
Position Summary
This position serves as the primary point of contact for clients and plays a critical role in scheduling farm calls, coordinating veterinarian appointments, supporting pharmacy operations, and assisting clients with products and services that support animal health and production goals. The ideal candidate is professional, dependable, detail-oriented, and comfortable working in a fast-paced agricultural environment.
Key Responsibilities
Client Service & Front Desk
- Greet clients and visitors in a professional and welcoming manner.
- Answer and direct incoming phone calls.
- Assist clients with questions regarding appointments, services, and pharmacy products.
- Process payments, invoices, and client transactions.
- Maintain accurate client and patient records.
Scheduling & Coordination
- Schedule and coordinate veterinary appointments, farm calls, herd visits, and emergency services.
- Communicate appointment details to veterinarians and support staff.
- Confirm appointments and follow up with clients as needed.
- Manage daily schedules to maximize efficiency and client service.
- Coordinate prescription refill requests and client notifications.
· Coordinate health certifications and facilitate compliance requirements for interstate transportation.
· Oversee scheduling, onboarding, and coordination of student externs and VFDs
Pharmacy & Inventory Support
- Assist with prescription processing under veterinary supervision.
- Prepare medications and supplies for client pickup or delivery.
- Maintain inventory levels and assist with ordering products.
- Ensure accurate documentation and compliance with clinic protocols.
- Organize and stock pharmacy and retail areas.
Sales & Client Relations
- Educate clients about veterinary services, herd health programs
- Promote clinic products and services that support animal health and productivity.
- Build strong relationships with producers, ranchers, and animal owners.
- Support marketing initiatives, seasonal promotions, and client outreach efforts.
Qualifications
- High school diploma or equivalent required.
- Previous experience in veterinary medicine, agriculture, animal health, medical reception, pharmacy, customer service, or sales preferred.
- Knowledge of livestock or agricultural operations is highly desirable.
- Strong communication and organizational skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency with computers, scheduling software, and basic office applications.
- Professional, dependable, and team-oriented attitude.
Preferred Experience
- Large animal veterinary practice experience.
- Customer service and sales experience.
- pharmacy support experience.
Physical Requirements
- Ability to sit, stand, walk, and perform administrative duties throughout the workday.
- Ability to lift up to 30 pounds occasionally.
Benefits
- Paid time off and holiday pay (for eligible employees).
- Retirement plan and health benefits (if applicable).
- Opportunities for training
Compensation
$25.00-$30.00 per hour, depending on experience and qualifications.
Ideal Candidate
We are looking for someone who enjoys working with agricultural producers and animal owners, excels at customer service, stays organized under pressure, and takes pride in supporting a veterinary team dedicated to the health and well-being of livestock.
To apply, please submit your resume and a brief summary of your experience in customer service, agriculture, animal health, or veterinary medicine
Pay: $25.00 - $30.00 per hour
Benefits:
- 401(k)
- Health insurance
- Life insurance
- Paid time off
Work Location: In person
