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Direct Sales Specialist - Advantage Direct (Life & Annuities)
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Handles incoming calls/emails from customers and provides consultative sales approach to determine appropriate financial solutions and life insurance/long-term…

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Customer Contact Center Rep | Flex

Allianz -
Minneapolis, MN

Apply Now

Job Details

Full-time
$43,000 - $47,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
Tuition reimbursement
Vision insurance
401(k) matching
Life insurance

Qualifications

Computer operation
Customer relationship building
Client rapport building
High school diploma or GED
Computer skills

Full Job Description

You will work exclusively Monday-Friday, no evenings and no weekends!
Any employee who lives within a 50 mile radius of our offices in Golden Valley, MN will be required to come into the office at least 3 days a week.

You will provide prompt and accurate responses to telephone inquiries from both Customers and Financial Professionals. You will be trained on our products in a structured and active inbound contact-center environment. You will answer inquiries on product features, understanding product performance and educating callers on the self-service features of our website, and taking and keying trade instructions provided on calls. The Customer Service Representative will work with the Contact Center Management team to exceed published benchmarks related to soft skills, accuracy, call handle time and attendance. You are prepared to put the caller's needs first by prioritizing solving problems, de-escalating situations where warranted, and help guide a first call resolution. You will report into a Contact Center Supervisor.

What you do:

Answer incoming calls from Customers or Financial Professionals who need assistance on our procedures
Build relationships by listening, paraphrasing, and problem solving
Provide clear information
Manage a diverse clientele
Emphasis on attendance and punctuality
Support basic Allianz Website registration and navigation
Research required information using available resources
Follow up with Customers or Financial Professionals
Respond to callers, explaining possible solutions, and ensuring that client's feel supported and valued
Utilization of artificial intelligence tools and resources (e.g. generative AI).

What you bring:

High School Diploma or GED required
Aim to exceed standard call center metrics while providing excellent customer service
Computer proficiency skills
Process, focused on customer relationships
Work shift-times between 7am-6pm
For 100% remote and hybrid: Appropriate internet speed in order to be effective at home of 50 mbps or higher of download speed
You must be legally authorized to work in the U.S. and will not require immigration sponsorship for visa status now or in the future (e.g. H1-B, L-1, TN, etc). If you are currently on CPT/OPT, you are ineligible due to the need for future immigration sponsorship.

Range $43,000 - $47,000

Actual base salary may vary based upon factors such as relevant experience, qualifications, internal equity of peers, and geographic location. In addition to base salary, this position is eligible for an annual incentive program.

What we offer:
At Allianz Life, we’re proud to provide a benefits package that supports the True Balance of our employees and their families. We offer: a choice of comprehensive medical, dental and vision plan options, flexible spending and health savings accounts, tuition reimbursement, student loan retirement program, generous annual paid leave, an outstanding 401(k) company match, and life insurance. Plus, our employees enjoy an award-winning campus with an array of discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias. Our employees and leaders take an active role in shaping our culture through our Employee Resource Groups, whose activities and advocacy contribute to an environment that welcomes, includes and celebrates diversity. Our generous benefits, campus amenities and inclusive, engaged culture are among the many reasons we’re routinely recognized as a top workplace employer.

75560 | Customer Services Claims | Entry Level | [[custPositionClusterCSB]] | Allianz US Life | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the conﬁdence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation, or any other characteristics protected under applicable laws and regulations.

Join us. Let's care for tomorrow.#LI-SS1

Apply Now

Refine Your Search

registration rep flex jobs

Customer Contact Center Rep | Flex

PRN Patient Service Rep Flex

Patient Services Rep Associate

Coordinator, Special Events

Direct Sales Specialist - Advantage Direct (Life & Annuities)

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