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Recovery Patient Engagement Associate II

Imagine Pediatrics -
Remote

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Job Details

$24 - $26 an hour

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
401(k) 4% Match
Vision insurance
401(k) matching
Life insurance

Qualifications

Collaborate with healthcare professionals
Objection handling (sales technique)
Spanish
Customer relationship building
Data mining
Research
Patient interaction
Cross-functional communication

Full Job Description

Who We Are

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

Note: We sincerely appreciate your interest in us, but please do not call to follow up on your application as our direct phone line is used for inbound patient and caregiver calls. We encourage you instead to utilize our [email protected] inbox. We receive a high volume of applications, but will do our best to respond to every application in a timely manner.

Where You'll Be
This position will be remote with 10%-15% travel to provider offices. We are looking for candidates in the following areas:

Texas
Florida
New York
New Jersey
Tennessee
North Carolina
Missouri
Washington D.C.
Georgia

What You'll Do

The Recovery Patient Engagement Associate II will work collaboratively on the Patient Engagement Team and have shared accountability for enrolling and re-engaging children and caregivers into Imagine Pediatrics' program. This role will be highly specialized and require strong critical thinking and creative problem-solving skills along with an aptitude for collaboration and teamwork. You will:

Perform telephonic outreach to caregivers of attributed patients to enroll children in care, support seamless onboarding, and re-engage those who missed their initial onboarding visit or have not utilized services post-onboarding.

Handle inbound phone calls from caregivers, health plan service coordinators, and hospital discharge planners as part of the enrollment and re-engagement process.

Drive re-engagement and enrollment outcomes through high-volume outbound outreach, securing enrollments during live patient calls, completing efficient warm handoffs, and coordinating appropriate and timely scheduling, while consistently meeting performance expectations tracked through call productivity, conversion rates, and engagement metrics.

Conduct thorough research on both attributed and enrolled patients to better understand healthcare needs and utilization, uncover potential barriers to enrollment or re-engagement, and identify effective strategies to engage caregivers.

Leverage relationships with healthcare professionals to support re-engagement of enrolled patients, collaborating closely with Community Health Workers, Outreach Specialists, RNs, and other cross-functional team members.

Collaborate with Provider Engagement Specialists to conduct embedded outreach (e.g., on-site at PCP offices, residential facilities) when appropriate to support enrollment and engagement efforts.

Develop deep knowledge of the Supplemental Security Income (SSI) program and conduct targeted outreach to caregivers who may be eligible.

What You Bring & How You Qualify

First and foremost, you're passionate and committed to creating the healthcare experience that our sickest children and their caregivers deserve. You want an active role in building a diverse and values-driven culture. Things change quickly in a startup environment; you accept that and are willing to pivot quickly on priorities. In this role, you will need:

First and foremost, you're passionate and committed to creating the healthcare experience that our sickest children and their caregivers deserve. You want an active role in building a diverse and values-driven culture. Things change quickly in a startup environment; you accept that and are willing to pivot quickly on priorities. In this role, you will need:

2+ years of healthcare experience in care coordination, community health, patient engagement, customer service, or sales.

Proven success in a centralized contact center environment.

Strong aptitude for documentation; prior experience with a CRM platform is a plus.

Excitement to be part of a tight-knit team with shared accountability for enrollment; excellent collaboration skills.

Stellar active listening and communication skills; ability to tailor value proposition to various audiences with different needs and overcome more complex objections.

Strong ability to build trust & relationships with key stakeholders, including caregivers & other healthcare organizations.

Passion and aptitude for research and data mining; strong critical thinking and creative problem-solving skills.

Ability to function with a high level of autonomy.

Access to reliable transportation; willingness to spend time in the field when necessary.

Reliable internet access required.

Bilingual Spanish required.

What We Offer (Benefits + Perks)

The role offers an hourly range of $24-$26 per hour in addition to an annual bonus incentive, competitive company benefits package, and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

We provide these additional benefits and perks:

Competitive medical, dental, and vision insurance
Healthcare and Dependent Care FSA; Company-funded HSA
401(k) with 4% match, vested 100% from day one
Employer-paid short and long-term disability
Life insurance at 1x annual salary
20 days PTO + 10 Company Holidays & 2 Floating Holidays
Paid new parent leave
Additional benefits to be detailed in offer

What We Live By

We're guided by our five core values:

Our Values:

Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future.
Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments.
Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale.
Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve.
One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward — together.

We Value Diversity, Equity, Inclusion and Belonging

We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

Quick Apply

Refine Your Search

relationship associate ii jobs

Recovery Patient Engagement Associate II

Training Operations Associate II

Field Property Claims Adjuster II - Three Opportunities

Fleet Technician II

Blending Technician I 3rd Shift Mon - Thurs 8:00pm - 6:15am

Registered Nurse

Mental Health Therapist - School Position

Director of Ministry & Evangelization

ER RN - Emergency Room Registered Nurse

Governance Associate II or III

Perfusionist II

Maintenance Technician

Licensed Practical Nurse or Medical Assistant

Radiologic Technologist II

Kindergarten - Instructional Leader

Maintenance Tech III First Shift - Distribution Center

Radiology Technologist II

Maintenance Supervisor

Child Care Teacher

Temporary Buyer II

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