Provide accurate technical guidance on application and integration capability.
Gather requirements, prepare and deliver presentations and demos, conduct requirements gathering, write requirements and design documentation, implementation guides, and test scripts.
Develop workflow and integrations including building forms, fields, workflow in Developer Studio and Innovation Studio and build data import files for Foundation and Transactional Data.
Develop RestAPI, WebService, and LDAP integrations between Helix and external applications/systems
Develop Digital Workplace Service Offerings
Work incident assignments, communicate with customers per defined methods and within service level agreement, create follow-on change requests and jira stories to accommodate changes.
Prepare and coordinate change requests, follow the prescribed operating procedures, maintain and update the Production environment, meet key performance indicator thresholds.
Multi-task on projects that include customer onboarding, ad-hoc requests, sustainment support, and continual service improvement initiatives.
Identify and communicate gaps between out of the box workflow and custom requirements. Work with teams to provide out-of-the-box solutions in order to minimize customization.
Maintain system integrity by utilizing defined configuration control practices and change management processes.
Manage your sprint load, forecast your work products and deadlines, execute to milestones and deadlines, keep your technical debt to a minimum, and provide product demonstrations of completed sprint products.
Communicate verbally and in written form in a professional manner with customers, peers, and leadership.
Participate in on-call rotation, daily scrums, sprint planning meetings, technical implementation reviews, approved service interruption change windows, and other requests as needed.
Work in a remote team environment supporting scheduled and ad-hoc video/audio meetings.
Security Clearance Level: Active Secret clearance preferred.
Required Experience: 5+ years of software development experience.
BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience.
Experience with SAAS solutions or AWS Cloud environments
Experience with BMC Remedy version 23.x or higher
Experience with ITIL methodologies, ITIL Foundation a plus.
Experience with Helix/Remedy application process flows.
Expert familiarity in one or more 23.x+ Helix applications including Incident Management, Remedy Knowledge Management, Change Management, Task Management, Release Management, Service Level Management, Service Request Management, Work Order Management, Smart Reporting, Helix Dashboards, Smart IT, Digital WorkPlace Portal (DWP), Configuration Management Database (CMDB), or Asset Management
Experience with one or more of the following: Pentaho Spoon, BMC HDM, RestAPI or Webservices to build and/or maintain system interfaces or migrate data.
Optional: Experience in other Helix applications such as IT Operations Management, Business Workflows, or Business Portfolio Manager
Experience working in an Agile project methodology environment. JIRA story management a plus but not required.
Excellent ability to communicate and convey ideas in verbal and written form
Ability to create and edit documents in Microsoft Word, Excel, and PowerPoint.
Advanced ability to analyze data with Microsoft Excel or comparable tools.
Ability to create and describe process flows in Microsoft Visio or comparable tool
Experience managing documents in Microsoft SharePoint
Working knowledge of relational databases
Understanding of networking concepts and OSI rules
Ability to utilize logging to troubleshoot issues.
Experience providing demonstrations to customers
Experience gathering requirements from customers
Experience documenting requirements
Experience working with multiple projects and team members
Demonstrated ability to work productively in a remote location.
Required Certification: CompTIA Security+ CE certification {may obtain within 3 months from start date}.
Education: BS degree; additional years of experience may be considered in lieu of degree.
Position Timeline: Position is pending funding.
Work Location: Remote
US Citizenship Required
