Top 24210 Retention representative Jobs

Member Service Representative
Champion Health Plan/ Champion Payer Solutions —Long Beach, CA
- From $22 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Account Representative
Alliant Insurance Services —Chowchilla, CA
- $28.20 - $30.77 an hour
- Email
- Hybrid work
- Research
- Mid-level
- Office
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Account Representative
DCL Logistics —Fremont, CA
- $23 - $26 an hour
- Full-time
- Microsoft Excel
- Mid-level
- Presentation skills
- Health insurance
- Dental insurance
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Inbound Retention Representative (Six-Figure Opportunity)
EchoStar —Roseland, NJ
- From $43,000 a year
- Weekends as needed
- Clean driving record
- Pass drug screening
- High school diploma or GED
- Paid training
- Health savings account
Quick Apply
Inbound Sales Representative, Starlink - Unlimited Commission
EchoStar —Roseland, NJ
- From $43,000 a year
- Weekends as needed
- Clean driving record
- Pass drug screening
- High school diploma or GED
- Paid training
- Health savings account
Quick Apply
Retention Sales Representative - Call Center
Vyve Broadband —Remote
- Full-time
- Remote
- Computer literacy
- Windows
- Residential
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11d
Member Resolution Associate/Retention - 100% Remote
Frontdoor —Remote
- $16.63 an hour
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee stock purchase plan
- Disability insurance
4d
Commercial Lines CSR
ALTUM RISK & INSURANCE SOLUTIONS LLC —Remote
- $70,400 - $110,000 a year
- Email
- Remote
- High school diploma or GED
- Organizational skills
- Associate's degree
Quick Apply
Technical Support Representative
Foundant Technologies Inc. —Remote
- $0 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- Travel
- Paid time off
Service Representative - SMB Retention
Frontier Communications —Remote
- $1,457.77 - $3,401.70 a month
- Overtime
- No experience needed
- Residential
- High school diploma or GED
Call Center Representative - Career Growth
EchoStar —Roseland, NJ
- From $43,000 a year
- Weekends as needed
- Clean driving record
- Pass drug screening
- High school diploma or GED
- Paid training
- Health savings account
Quick Apply
HR Representative/Recruiter
Benedictine —Owatonna, MN
- $27 - $29 an hour
- Part-time
- Mid-level
- Travel
- 1 year
- Dental insurance
- Paid time off
Parts & Service Solutions Representative - Remote, Eastern U.S.
Astec Industries —Belleville, IL
- 3 years
- Travel
- In-person
Quick Apply
Call Center Representative - Collections
Weltman, Weinberg & Reis Co., LPA —Independence, OH
- $20.33 - $24.78 an hour
- No weekends
- Background check
- Spanish
- Computer literacy
- Free parking
- Paid holidays
Quick Apply
Customer Care Representative - Cardio Partners - Remote
Sarnova —Remote
- Weekends as needed
- Remote
- Microsoft Outlook
- Word processing
- High school diploma or GED
- 401(k)
Quick Apply
Outbound Call Center Representative (Remote Opportunity)
SimpleFlow Solar —Remote
- $80,000 - $120,000 a year
- Contract
- Remote
- Background check
- Mid-level
- Computer skills
- Flexible schedule
Quick Apply
6d
Insurance Service Representative - Life & Health (Remote)
One80 Intermediaries —Remote
- $17.50 an hour
- Full-time
- Remote
- HIPAA
- High school diploma or GED
- Financial services
Post-Closing Final Docs Specialist
First Community Mortgage Inc —Remote
- Full-time
- Remote
- Microsoft Outlook
- Office
- High school diploma or GED
Patient Billing Associate
BillionToOne —Remote
- From $53,592 a year
- Remote
- Spanish
- Mid-level
- Organizational skills
- Paid parental leave
- Paid time off
Claims Representative
Mercury Insurance Services, LLC —Los Angeles, CA
- $18.26 - $20.19 an hour
- Microsoft Outlook
- High school diploma or GED
- Conflict management
- Paid training
- Paid holidays
9d

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Member Service Representative

Champion Health Plan/ Champion Payer Solutions
Long Beach, CA

Quick Apply

Job Details

Full-time
From $22 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

Spanish
Customer communication
Teamwork
Customer retention
Managed care
Managed care organization experience
Call center experience
HIPAA
English
Vietnamese
High school diploma or GED
Medical terminology

Full Job Description

SCOPE OF ROLE

The Member Service Representative (MSR) serves as the first point of contact for customers, providers, and advocates, ensuring exceptional customer experiences through accurate and helpful communication. This role involves handling incoming calls from Medicare Advantage members, assisting with benefit inquiries, referrals, claims, and guiding them to community resources as needed. The ideal candidate will be bilingual, proficient in medical terminology, and knowledgeable in CMS, Medicare, and HIPAA regulations. Strong proficiency in Microsoft Applications and a commitment to delivering top-tier service are essential.

ROLE RESPONSIBILITIES

The Member Service Representative job description is intended to point out major responsibilities within the role, but it is not limited to these functions:

KEY RESPONSIBILITIES % OF TIME

 Serve as the primary point of contact for customers, providers, and advocates, handling calls with professionalism and courtesy.

 Provide clear, concise, and accurate information to ensure customers fully understand their benefits, referrals, claims, and available resources.

 Ensure prompt and efficient service by answering all incoming calls within the

department’s established time frame.

 Escalate complex issues to management or relevant departments as necessary to

ensure customer concerns are thoroughly addressed.

 Collaborate with internal teams to resolve problems and enhance overall customer

satisfaction.

 Accurately document customer interactions, including actions taken, resolutions

provided, and any follow-up required.

 Adhere to department policies and HIPAA regulations to maintain confidentiality and

security of member information.

 Manage complaints, grievances, and appeals efficiently according to department

protocols.

 Assist in onboarding and training new staff, sharing knowledge and best practices.

 Complete required training promptly to stay current with procedures, systems, and

regulations.

 Consistently meet or exceed standards for quality, productivity, and adherence to

schedules.

 Participate in outbound call campaigns for welcome calls, enrollment verification calls, appointment scheduling,

retention efforts, and other health-related programs.

 Contribute to policy and procedure development related to customer experience.

 Stay updated on CMS, Medicare, and HIPAA regulations to ensure compliance and

provide accurate information.

 Utilize medical terminology and healthcare knowledge to assist members with inquiries.

 Adapt to changes in shifts, responsibilities, and operational needs as required.

 Facilitate member requests for provider changes, transportation, and other assistance.

 Maintain a positive attitude and practice excellent customer service principles.

 Perform other duties as assigned to contribute to the team and department’s success

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

 High School diploma or GED required.

 Associate degree (AA) degree (preferred).

 Minimum (2) or more years of direct customer service EXPERIENCE

 Knowledge of Medi-Cal, Medicare Managed Care Plans.

 Medical front office experience preferred.

PROFESSIONAL COMPETENCIES

 Strong communication skills (verbal and written).

 Highly organized with the ability to prioritize work to meet deadlines.

 Strong adaptability and openness to change.

 Knowledge of HIPAA regulations with a commitment to data privacy.

 Strategic skills in problem-solving, critical thinking, and innovation.

 Ability to collaborate effectively with business partners throughout the organization.

 Experience assisting members with Medicare Advantage or HMO, including referrals and authorizations.

 Outbound/inbound call center experience with a focus on problem-solving and escalation.

 Bilingual in English/Spanish or Vietnamese/English required.

 Proficiency in Microsoft Applications (Word, Excel, Outlook).

 Ability to multitask and prioritize tasks effectively.

 Flexibility to work varying shifts, including evenings and weekends.

LICENSURES AND CERTIFICATIONS

No licensures or certifications are required.

WORK ENVIRONMENT and ESSENTIAL PHYSICAL FUNCITONS:

Work Environment:

 Must be available for scheduling 7 days a week, including evenings, overnights, weekends, and holidays.

 Shifts may change based on operational needs; flexibility is essential.

Essential Physical Functions:

 Ability to work onsite in an open office setting, primarily sitting at a desk and working on a computer.

 Regularly required to talk, hear, stand, walk, sit, and use hands to handle or feel objects and controls.

 Frequently lifts/moves up to 10 pounds. Specific vision abilities include close vision and the ability to adjust focus.

EEO/AFFIRMATIVE ACTION STATEMENT

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse group of employees committed to meeting the needs of Champion Payer Solutions/ Champion Health Plan, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Experience:

Managed care: 2 years (Required)

Language:

Spanish (Preferred)
Vietnamese (Preferred)

Ability to Commute:

Long Beach, CA 90815 (Required)

Ability to Relocate:

Long Beach, CA 90815: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

retention representative jobs

Member Service Representative

Account Representative

Account Representative

Inbound Retention Representative (Six-Figure Opportunity)

Inbound Sales Representative, Starlink - Unlimited Commission

Retention Sales Representative - Call Center

Member Resolution Associate/Retention - 100% Remote

Commercial Lines CSR

Technical Support Representative

Service Representative - SMB Retention

Call Center Representative - Career Growth

HR Representative/Recruiter

Parts & Service Solutions Representative - Remote, Eastern U.S.

Call Center Representative - Collections

Customer Care Representative - Cardio Partners - Remote

Outbound Call Center Representative (Remote Opportunity)

Insurance Service Representative - Life & Health (Remote)

Post-Closing Final Docs Specialist

Patient Billing Associate

Claims Representative

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