ASC - Agent Success Coordinator
ShyftOff —Tampa, FL
- $60,000 - $65,000 a year
- Full-time
- Remote
- Research
- Mid-level
Quick Apply
Quality Coordinator/Risk Manager
Family Christian Health Center —Harvey, IL
- $55,000 - $65,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
Quick Apply
RN Unit Manager
Aloha Nursing Rehab Centre —Kaneohe, HI
- From $96,000 a year
- Full-time
- Background check
- CPR Certification
- Nursing
- Free parking
- Paid holidays
Quick Apply
Family Specialist (Madison County)
Together for Youth —Madison, NY
- $23.08 - $25.48 an hour
- Weekends as needed
- Bilingual
- Clean driving record
- Up to 50% travel
- Mileage reimbursement
Quick Apply
Kinship Coordinator
Pressley Ridge —Morgantown, WV
- On call
- Hybrid work
- Clean driving record
- Mid-level
- Ability to lift 50 pounds
- Health savings account
- AD&D insurance
Quick Apply
Kinship Coordinator
Pressley Ridge —Crab Orchard, WV
- On call
- Hybrid work
- Clean driving record
- Mid-level
- Ability to lift 50 pounds
- Health savings account
- AD&D insurance
Quick Apply
Site Safety Coordinator
DMG —Sumter, SC
- Extended hours
- Background check
- Spanish
- CPR Certification
- Health insurance
- Dental insurance
Quick Apply
Lead EHS Coordinator
INNIO —Waukesha, WI
- In-person
- Senior level
- Associate's degree
Quick Apply
MDS Coordinator (RN or LPN)
Leisure Village Health Care Center —Tulsa, OK
- Full-time
- CPR Certification
- Nursing
- Skilled nursing facility
- Dental insurance
- 401(k)
Quick Apply
11d
Clinical Manager of Crisis Residential Unit
Kennebec Behavioral Health —Waterville, ME
- $33 - $37 an hour
- Full-time
- Background check
- Management
- Licensed Clinical Social Worker
- 403(b) matching
- Health savings account
Quick Apply
11d
Quality Manger - MRB
GKN Aerospace —Cromwell, CT
- Computer literacy
- Bachelor of Science
- 11+ years
Nurse Practitioner - Spanish Speaking
ChenMed —Cleveland, OH
- $111,140 - $158,771 a year
- Full-time
- Microsoft Outlook
- BLS Certification
- Mid-level
- Opportunities for advancement
Project Coordinator (Electrical)
CR Meyer —Oshkosh, WI
- Full-time
- Microsoft Excel
- Construction site
- Pass drug screening
Quick Apply
Director of Quality Initiatives & Compliance
Dental Associates —Savage, MN
- $120,000 - $140,000 a year
- Full-time
- Dental office
- HIPAA
- Office
- Health savings account
- Health insurance
Quick Apply
Quality Improvement and Risk Management Coordinator
Brightwell Behavioral Health —Garden City, MI
- Full-time
- Nursing
- RN License
- Inpatient
- Health insurance
- Dental insurance
Quick Apply
Chief Medical Officer (Forensic) (SCR)
State of Kansas - Ks Dept for Aging & Disab Svs —Wichita, KS
- $186,000 a year
- Part-time
- Background check
- CPR Certification
- Medicine
- Paid holidays
- Health insurance
Quick Apply
Therapy Coordinator
Reliant Rehabilitation —Effingham, IL
- $39 - $49 an hour
- Customer service
- Physical & Rehabilitation Medicine
- English
- Health insurance
- Dental insurance
RN - Registered Nurse Coordinator - Primary Care
Geisinger —Danville, PA
- Full-time
- Nursing
- Medication administration
- Patient monitoring
- Wellness program
- Health savings account
RN - MedSurg, Neuro
Piedmont Healthcare —Athens, GA
- Part-time
- Acute care
- Nursing
- Surgery
CCBHC Clinical Pathway Coordinator
Interborough Developmental and Consultation Center —Brooklyn, NY
- $125,150 - $131,250 a year
- Weekends as needed
- Bilingual
- Addiction Medicine
- Word processing
- Profit sharing
- Health insurance
Quick Apply

I want to receive the latest job alert for risk quality coordinator

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

risk quality coordinator jobs near

ASC - Agent Success Coordinator

ShyftOff -
Tampa, FL

Quick Apply

Job Details

Full-time
$60,000 - $65,000 a year

Qualifications

Research

Full Job Description

About ShyftOff

ShyftOff is the workforce delivery platform that makes contact center operations radically simpler. We combine automation, analytics, and top global talent to help companies run high-performing support operations without the overhead. We're scaling fast, backed by leading investors, and building the future of how work gets done.

About the Role

You'll own the day-to-day experience of agents across our client programs—making sure they have what they need to show up confident, informed, and ready to perform. You're the connective tissue between agents, operations, quality, and workforce management. When something's off, you spot it early. When agents need help, you're the first person they turn to.

This is a hands-on individual contributor role in a remote environment. You'll work across time zones, inside multiple client systems, and with teammates who move fast. If you thrive when things are dynamic and love making other people successful, this is your role.

Who You Are

You've spent 2–4 years in contact center operations, BPO, client services, or a related support environment—and you've seen enough to know what good looks like. You might have been a team lead, a QA analyst, a trainer, or a supervisor. What matters is that you've been close to agent performance and you understand what it takes to keep a floor running.

You're the person who built the FAQ before anyone asked you to. You noticed the pattern in agent errors before it showed up in the QA report. You asked “why are we doing it this way?” not to complain, but because you genuinely wanted to find a better way. You don't wait for permission to improve things—you raise your hand, propose the fix, and follow through.

Technology is a tool you lean into, not away from. You're comfortable navigating LMS platforms, AI QA tools, ticketing systems, and client portals—and you pick up new platforms quickly because you're curious about how things work. You don't need to be an engineer, but you're the person on the team who figures out the workaround before IT responds.

You've worked remotely and you know what it takes to stay accountable without someone looking over your shoulder. You're organized, you communicate proactively, and you're comfortable managing responsibilities across multiple time zones. When things get hectic, you stay calm and keep people informed.

Above all, you care about people. You get energy from helping agents succeed, and you take pride in being the person they trust when something goes wrong.

What You'll Do

Keep Agents Engaged and Informed

Monitor and respond to agent questions across engagement channels in real time.
Post announcements, updates, and clarifications that keep agents aligned to campaign goals.
Surface trends and escalate emerging risks to operations, quality, and workforce management.

Support Agents Inside Client Systems

Research issues, verify information, and resolve cases inside client platforms on behalf of agents.
Submit, track, and follow up on tickets to ensure agents aren't left waiting.
Translate client-facing updates into clear, actionable guidance agents can use immediately.

Turn Feedback into Action

Review QA results, agent feedback, and performance outliers to identify coaching opportunities.
Partner with operations and quality teams to schedule and document follow-up conversations.
Track themes over time and recommend updates to playbooks, knowledge bases, and training materials.

Monitor Staffing and Service Levels

Keep real-time staffing data accurate and flag gaps or overstaffing before they impact service levels.
Coordinate with workforce management on absences, early outs, and intraday adjustments.
Support quick decisions that protect client SLAs.

Get New Agents to Production

Guide agents through certification, nesting, and early production phases.
Track completion of training, assessments, and required checklists.
Be the go-to resource for new agents' questions as they ramp up.

ShyftOff values diversity and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Quick Apply

Refine Your Search

risk quality coordinator jobs

ASC - Agent Success Coordinator

Quality Coordinator/Risk Manager

RN Unit Manager

Family Specialist (Madison County)

Kinship Coordinator

Kinship Coordinator

Site Safety Coordinator

Lead EHS Coordinator

MDS Coordinator (RN or LPN)

Clinical Manager of Crisis Residential Unit

Quality Manger - MRB

Nurse Practitioner - Spanish Speaking

Project Coordinator (Electrical)

Director of Quality Initiatives & Compliance

Quality Improvement and Risk Management Coordinator

Chief Medical Officer (Forensic) (SCR)

Therapy Coordinator

RN - Registered Nurse Coordinator - Primary Care

RN - MedSurg, Neuro

CCBHC Clinical Pathway Coordinator

I want to receive the latest job alert for risk quality coordinator

Related Searches